Hertz

Pros: Excellent service at initial rental.
Cons: Never received invoice as promised.

I completed a rental from the New Orleans International Airport at Kenner, LA on New Year's Day 2004. About 30 days later I looked at my credit card charges and found I had been billed about $80 more than expected. I had never received the receipt ...

Pros: None.
Cons: Lack courteous service & customer satisfaction. Doesn't accept visa that is combined w/ debit card.

I was traveling over the holidays from 11/26/03-12/2/03 and I called the up hertz service because I am a AAA member and they were referenced and AAA has always been good to me so I take their references as good services to obtain. Any how, I called hertz ...

Pros: No surprises, good cars, helpful staff
Cons: More expensive than other companies

I've only rented twice from Hertz, but both times were excellent experiences. They charged me exactly what they said they would, and their pick-up and drop-off procedure was very efficient. Their rates are higher than other companies, but I think the p ...

Pros: The car was fine.
Cons: I was bamboozled into accepting charges I did not request. Hertz Customer service not helpful.

On July 26th, 2003 my wife checked in at the Hertz desk at Heathrow airport outside London. She presented the Hertz representative with a confirmation email from Hertz's Web site with a quoted price of $355.10. The representative informed her that she wou ...

Pros: Cars, Service, Upgrade with coupon, almost everything
Cons: Price.

I have never had a problem with any rental that I have done with Hertz yet. I normally rent a car once to twice a year when on vacation with my family. They are ether rented in Los Angeles or San Diego. In all incidences, they are very nice cars that a ...

Pros: good rate, convenient, fine car, quick check-in
Cons: car not clean, hard sell on extras

This was my first experience with Hertz. I have always found them to be so much more expensi ...

Pros: None
Cons: You may or may not receive a car!

Just wanted to warn all future renters to be very wary of renting from any Hertz location in Italy. ...

Pros: Rents to under 25, unlimited mileage in Canada and US
Cons: Rude, uncaring, lazy, ignorant, lying staff

Hertz claims to be number one in customer satisfaction. After my experience I’m shocked to hear tha ...

Pros: Easy Easy Easy to get through the lines with #1 Club Gold
Cons: Our car was double-booked

At C hicago Midway Airport’s baggage claim area, we had an import ...

Pros: Can use American Airlines miles to rent
Cons: Rental agent in Orlando overcharged us

We recently reserved a Mazda 626 type car through aavacations.com, using miles to pay for the car. It was picked up in Orlando off-airport and dropped off in West Palm. The reservation specifically stated that a drop-off charge did not apply UNLESS the...

Pros: Clean car, full tank of gas.
Cons: Rude customer service

I reserved a car two in advance with a Costco Discount. When I arrived at 7:30am the time I scheduled no one was there an the doors were locked, even though the sign said opened (7 am opening time). Two minutes later I was getting ready to call the 800 ...

Pros: Web-site makes reserving car easy. #1 Gold Service makes rental effortless.
Cons: Cost. Off-airport locations (some airports).

I'm a long-time Hertz #1 Gold member and a frequent renter, having made a switch from Avis (Preferred) some time ago. My review is based on recent rentals at the Hertz airport locations at Philadelphia (PHL) and Orlando (MCO).

ON-LINE...

Pros: Generally good service and reliable cars. Rates are competitive.
Cons: Recurrent problem getting child seat to be in the car. Fraudulent fuel charges.

In October of 2002, I rented a Hertz car at the Ritz Carlton for a day drip outside of the city. Such a rental reservation was not possible on the Hertz web site (which I usually use), so I made it using the Hertz #1 Gold Reservation Line. The car was...

Pros: They rent cars.
Cons: Bored, disinterested staff. Guaranteed to irritate.

As I said in a previous review, virtually all the car rental I've done has been from London, arriving at London Heathrow or Gatwick, on average about twice a month.

I have rented with Hertz on and off for four years; I used them for about a...

Pros: Nothing not offered by competitors
Cons: Usually higher prices; dishonest and irrelevant customer service

I rented an intermediate car (Mazda 626 or similar) from Hertz in San Diego as a #1 Club Gold member.

When I got to the car I was surprised to find a Cavalier, definitely a compact car (and classified as such by all of Herta's competitors)....