Hertz

Pros: Nothing not offered by competitors
Cons: Usually higher prices; dishonest and irrelevant customer service

I rented an intermediate car (Mazda 626 or similar) from Hertz in San Diego as a #1 Club Gold member.

When I got to the car I was surprised to find a Cavalier, definitely a compact car (and classified as such by all of Herta's competitors)....

Pros: Service Flexibility Smooth rental experience at airports Good fleet breadth Good value for $
Cons: Can be a bit more costly than others

I have used Hertz on and off for years when traveling on business. I had no particular brand affinity with them - I continued to use them primarily because I was a gold member and the rental experience was smooth a majority of the time. Since I travel ...

Pros: Same car but half the price when you switch from airport to local rental.
Cons: You have to make a stop at the local rental office.

A few weeks ago, my wife and I flew to Tampa for a week's vacation in Florida. Our destination was a two hour drive south, to the Charlotte area. My wife priced car rentals and they were all over $500 for 6 days -- and this was for a compact! The ...

Pros: Reservations are quick and easy.
Cons: If you want a specific make and/or model, good luck.

I planned a surprise romantic getaway for my wife and made reservations with Hertz THREE MONTHS IN ADVANCE for a Mustang convertible. This was the first vacation my wife and I had taken in six years so I wanted it to be special (and FUN). I called to ...

Pros: None
Cons: Car in poor condition and expired RMV sticker, rude staff

The original Hertz car that I took sustained a minor damage to the side mirror and when I went to the local Hertz office to report the incident they gave me a new car in exchange for that. Unfortunately, the car that they gave me was in very poor ...

Pros: Excellent service at initial rental.
Cons: Never received invoice as promised.

I completed a rental from the New Orleans International Airport at Kenner, LA on New Year's Day 2004. About 30 days later I looked at my credit card charges and found I had been billed about $80 more than expected. I had never received the receipt ...

Pros: Can use American Airlines miles to rent
Cons: Rental agent in Orlando overcharged us

We recently reserved a Mazda 626 type car through aavacations.com, using miles to pay for the car. It was picked up in Orlando off-airport and dropped off in West Palm. The reservation specifically stated that a drop-off charge did not apply UNLESS the...

Pros: Car was as requested on Hotwire. Hotwire pricing was Excellent.
Cons: TERRIBLE customer service for the #1 company.

Rented through Hotwire (very good) for a convertible in Orlando. Arrived at airport, took shuttle to HUGE Hertz building. Driver dropped us off with no directions on which door to go to, etc. Went inside lugging two huge suitcases, found no one to help ...

Pros: Good company if you plan
Cons: If you don't plan then you pay!

I have always found Hertz to be an excellent company and they offer good cars and great value "IF" you plan ahead. Many of the complaints about Hertz result from the fact the people don't plan and amble up to an airport counter and ask the salesperson...

Pros: Used to be the best!
Cons: Customer misinformation!

Briefly, Hertz has misclassified Chevy Cavalier as an intermediate size car. At other companies this care is classified as a compact car.

If you are comparing the prices, be aware that you are not comparing apples to apples. And at Hertz, you...

Pros: Rentals available in small cities and towns
Cons: Questionable practices regarding additional charges

I just completed a one-way Hertz rental from KY to FL. The on-line reservation quoted $60 a day with a 10 percent AAA discount. There was no mention of mileage charges, and given the fact that I've rarely been charged mileage--except by the more ...

Pros: Professional. Do what they say they will and do it well with Aloha spirit
Cons: Can be a wait in very busy holiday periods.

Prepaid car on web from UK. Exact model aviailable, clean, modern, in good condition, car waiting on arrival. No wait for Bus (Lihue HI). Quick check in. I had two rentals end to end and they manually checked me in so I did not have to return to ...

Pros: Was the only company in town doing one-way rentals to JFK.
Cons: More expensive than most over rental companies for no apparent reason.

I have only rented from these people once. We had to get from Maryland to New York - JFK in August 2000 and leave the car there, so obviously we needed a one-way rental. I usually rent from Thrifty but they do not have a division at JFK, and Hertz was...

Pros: Neverlost on board GPS, great selection of cars, consistent great service
Cons: Can be pricey if you don't know the loopholes

I rent cars all over the country weekly and have had great service consistently for years. There were a few times I had to rent from the competition. The bottom line there is no competition - Hertz is always one step ahead of the rest.

The...

Pros: fast dropoff, often in terminal
Cons: cost, existing damage on cars

I have rented mid-size cars @ O'hare chicago & Kansas City Intl recently. Both rentals went well-but... In KC they tried to rent me a car with existing body damage(pass. side)I refused and was issued another car which took about 4 minutes. I HIGHLY...