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Rated a Helpful Review by the Epinions community
Nov 1, 1999
Pros: Courteous and Expedient Service
Cons: Need More Locations, i.e. Asia
Summary: Hertz knows how to meet customers needs and expectations. They have
proven to me that they have earned my business through expedient and courteous service.
I like Hertz also because their stock of cars remain new and clean. Most of the ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 29, 1999
Pros: Efficient, generally friendly, new cars, good service
Cons: Not the cheapest, San Jose runs out of cars
Summary: I probably drive more miles per year in rental cars than I do in my own car. The corporate agency is Hertz, so I've seen a lot of Hertz cars.
I've never had a problem, breakdown, or difficulty with a Hertz car, except in one case where there ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 28, 1999
Pros: Fast Service, Good/Newer Fleet
Cons: Higher Price
Summary: I've been using Hertz for business rentals for about 6 years now and have almost always been satisfied with their #1 Club Gold service. It's nice to be able to walk right to your car, hop in, and drive off.
You membership links up to your ... read more
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Rated a Helpful Review by the Epinions community
Oct 28, 1999
Pros: Convenient,,,Great access...Worldwide presence...Reliability and Great customer service!
Cons: Under age travelers may have some difficulty...Talk to the Hertz employees..They are pretty understandable...
Summary: One of the great things I like about Hertz is its worldwide presence. It is a company that has a proven record. That's why I go to them whenever I travel out of state and out of the country. I just don't want to bother my friends who live where I ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 28, 1999
Pros: New Cars
Cons: Charge under age of 25 daily fees...
Summary: HERTZ, I have rented from this place for at least 10 times over the years, and everytime I get in a HERTZ rental car, I have never seen a car with more than 300 miles. This car rental company is REALLY serious about getting new cars and make their ... read more
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Not rated yet by the Epinions community May 16, 2013
Pros: none. totally burned by the experience
Cons: learned to never rent a vehicle from Hertz
Summary: We rented a car from Hertz (MCO) last week and it was a horrible experience. We rented a standard vehicle (an upgrade from an economy/compact which we paid additional $ for) and the Hertz rep. tried to give us a 2 door vehicle telling us that was their
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Not rated yet by the Epinions community Feb 11, 2013
Pros: They are good at lying.
Cons:
One of the worst companies I have ever dealt with. Stay away from Hertz.
Summary: Beware of Hertz customer service!!! It is lousy, rigid and unfriendly.If you book a rental car abroad on www.hertz.com and would like to return the car earlier, know that Hertz will NOT refund the unused cars.I was deceived by Hertz
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Not rated yet by the Epinions community Nov 2, 2012
Pros: drop off- excellent service!
Cons: waiting in line for pick-up - took 20+ minutes
Summary: we had an excellent experience renting from Hertz on our most recent trip to Tampa FL. we picked up and dropped off at the TPA airport location. rented a mid-size SUV from hotwire and got a great rate. ended up with a Jeep Liberty. picking up we had to
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Rated Show by the Epinions community Oct 23, 2012
Pros: None
Cons: Worst car hire company ever
Summary: Beware of hiring with Hertz I hired a car online and paid by visa.Hire 24th -31st August,2012 in Fuerteventura given an old Toyota Aygo which was a bit of a banger and had never been valeted. On returning home I discovered Hertz had detucted a
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Rated Show by the Epinions community Oct 21, 2012
Pros: None
Cons: Unacceptable ethics
Summary: I rented a car from Hertz in Dusseldorf for 6 weeks from June 13 until July 25. I am enrolled in the Premium Car rental Protection Program provided by American Express. When I returned the car, a Hertz employee reported damage - 1 small dent.
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Rated Show by the Epinions community Oct 10, 2012
Pros: Something at Hertz will crawl out from under their rock and find.
Cons: Local office, central billing office, managers pass the buck.
Never again.
Summary: Never never never rent from Hertz. The billing was totally screwed up for a loaner that my dealer rented on my
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Rated Show by the Epinions community Sep 29, 2012
Pros: They smiled while working us over.
Cons: Dishonest. Dishonorable. We will not try to rent a vehicle from Hertz again.
Summary: Reservation made 2 months in advance with employee family discount. Refused discount and wanted to charge more than double. Thank God for free WiFi in airport and PriceLine - we got same model for less than we would have with the Hertz
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Not rated yet by the Epinions community Sep 11, 2012
Pros: None.
Cons: No customer service. No car. A reservation that wasn't really a reservation.
Summary: I reserved a car in Chicago to attend a wedding and when I went to pick the car up they told me that they had no cars and couldn't find a replacement for me. When I asked them to pay for a cab to the ceremony, they refused. When I called
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Not rated yet by the Epinions community Aug 21, 2012
Pros: THERE ARE NONE... BESIDES THEM STEALING MONEY OUT OF YOUR BANK ACCOUNT...
Cons: BEWARE, DO NOT RENT... MONEY WILL BE STOLEN FROM YOUR ACCOUNT...
Summary: I'm a very dissatisfied with the customer service representatives that are very incompetent and extremely rude. I've been getting transfers after transfers from the billing department for a week now and yet have someone returned my call or help me
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Not rated yet by the Epinions community Aug 9, 2012
Pros: Wriggleyville office was very helpful.
Cons: too big for their britches
Summary: First, I asked to be picked up through an online form and when I arrive in Chicago the tell me they do not offer that service on a saturday (Niles or Desplaines, Il) so had to take a cab. Then Their 2012 Ford Fusion with 111 miles proceeds to die as we
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Not rated yet by the Epinions community Aug 5, 2012
Pros: Easy. Relatively fast service.
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Cons: Bogus fees. Crappy cars.
Summary: We were charged ridiculous fees when we rented a car from hertz. We were charged $23.50 just for bringing the car back an hour late. We hadn't even picked up the car until an hour after the rental time. You'd think it would come out in the
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Not rated yet by the Epinions community Aug 2, 2012
Pros: Absolutely nothing...
Cons: Car rental FAIL, terrible company...
Summary: Terrible company. Attempted to rent a car from their website, made an appointment to pick up my reserved car from a site in Charlotte, NC, but when I arrived to pick up the car, I was told they were all out of cars, and they have no access to see which
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Rated Show by the Epinions community Jul 29, 2012
Pros: NONE. THESE PEOPLE PLAN TO SCREW YOU OVER BEFORE YOU LEAVE THE LOT.
Cons: RIP OFFs. THEY PLAN TO SCREW EVERTY CUSTOMER THEY CAN.
Summary: Booked a reservation for a three hour drive. Dropped the car off without incident at the Holiday Inn. My $105 charge was increased to $400 without notice on my credit
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Not rated yet by the Epinions community Jul 19, 2012
Pros: Nothing! Even the vehicle was not ready when we arrived.
Cons: Everything! We have rented cars multiple times. We will never use Hertz again!
Summary: We reserved a car for 2 weeks via Hertz's international rental customer service. They gave us a rental price for 2-drivers with full coverage. The pick-up site was scheduled for the location within the Dublin, Ireland international airport. When we
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Not rated yet by the Epinions community Jul 17, 2012
Pros: Absolutely none.
Cons: Never rent from Hertz.
Summary: Rented a car in Germany two times.. this past December and December before. No one to check car in, and they claimed damages both times in spite of pictures we took before rental and after rental. They just sent bill after bill,
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