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- Express Reviews
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Not rated yet by the Epinions community Feb 28, 2012
Pros: Its was easy to check in and out
Cons: Tell you what ever and than charge your card a bundle.
Summary: I did the prepay (HERTZ RENT-A-CAR 72.35) was told that would be the total plus the gas I did. then I return the car and was told the total is (HERTZ RENT-A-CAR 109.34) When I call to report that I was
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Not rated yet by the Epinions community Dec 30, 2011
Pros: The car drove
Cons: service, cars, and everything else
Summary: After spending two and a half hours trying to find a car that I had been told would be at Hertz when I got there, and then having to come back and find another one because the break warning light came on, I was finally able to leave Hertz. Then, the tire
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Not rated yet by the Epinions community Dec 12, 2011
Pros: none
Cons: everything
Summary: HORRIBLE HORRIBLE HORRIBLE place!! I rented a Honda from them for 5 days. When I first purchased this rental I was charged a deposit for being under 21. I had to go back home (4 hours away) for school and when I turned in the vehicle I was charged
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Not rated yet by the Epinions community Dec 11, 2011
Pros: There are no pros to renting a car from Hertz
Cons: Hertz changed the fee of the rental car without telling me
Summary: Recently my car was hit in the rear, the collision shop made arrangements with HERTZ for a rental while my car was repaired. The HERTZ agent assured me that the rental car cost was completely covered by the other persons' insurance, since the
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Rated Show by the Epinions community Oct 24, 2011
Pros: The car ran. Big whoop.
Cons: Questionable business practices.
Summary: We rented a car from Hertz in California in June. Received a parking ticket which we paid promptly and within the deadline the city gave. In October we receive a bill from ATS PROCESSING SERVICES Hertz Processing Center. They state that we did not pay
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Not rated yet by the Epinions community Oct 17, 2011
Pros: NONE
Cons: Severe penalties for ANY changes in 'the contract'
Summary: BE VERY CAREFUL!!!!! GO SOMEWHERE ELSE!!!.I Hired a car for 5 days and the day rate was dropped from $47 to $33 because of the 5 days. Nice and cheap BUT WAIT there's a catch. I took it back after 2 days(3 days early) because of a change of plans and
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Not rated yet by the Epinions community Sep 28, 2011
Pros: Car was clean and easy to drive.
Cons: Car got poor mileage.
Summary: Clerk used deceptive sales practices trying to get us to upgrade cars, etc. We had booked through AAA for $258 and ended up paying $379. He didn't inform us that an additional driver fee would be added to the bill when the car was
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Not rated yet by the Epinions community Aug 22, 2011
Pros: Fuel efficient car
Cons: Do not check cars before/returning
Charging extra money
Poor customer service
Summary: I recented a car in August 2011. I returned the car with a full tank of gas. I received the bill a few days later and was charged for fuel $92.90! After I had spent almost $60 filling it up! I called the business and they took it
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Not rated yet by the Epinions community Aug 21, 2011
Pros: There was nothing good about this experience with Hertz
Cons: Over an hour in line to rent car
Prepaid car not available
Fraudulent Fuel Charges
Rude employees
Summary: I got a letter today saying I returned the car less than full by 6.15 gallons and billing me for $60. I filled it up on avaition blvd, right near the airport and still have the receipt. I actually drive the same kind of car and the tank only
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Not rated yet by the Epinions community Jul 31, 2011
Pros: none
Cons: $80hidden fees on my creditcard that do not appear on my final bill.
Summary: I rented a car for one day and they tacked on an additional $81 dollars in unknown fees. I returned the car clean and fueled up, they say that this is their standard practice. So if renting from Hertz, be aware of their hidden fees. It broke my budget
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Not rated yet by the Epinions community May 31, 2011
Pros: The car was average
Cons: The bill was $700 over quoted price
Summary: When we got the bill on our credit card, it was $200 over the quote we were initially given, and over our final bill. Apparently, the standard for Hertz (as we heard directly from a manager) is to bill you twice, once when you pick the car up, for
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Not rated yet by the Epinions community Jan 19, 2011
Pros: New car
Cons: RIP OFF!
Summary: Please do not rent with Hertz, unless you are willing to pay DOUBLE the original rental amount when returning the car to a different location. Will NEVER rent from them
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Not rated yet by the Epinions community Dec 13, 2010
Pros: I RENT A 2010 TOWN AND COUNTRY ITS NICE ROOMING AND LOTS OF STORAGE SPACE.
Cons: THEY QUICK TO CHARGE THE FULL AMOUNT BUT VERY SLOW TO RETURN YOUR MONEY.
Summary: I RENT A 2010 TOWN AND COUNTRY MINI-VAN FROM HERTZ BECAUSE I WAS GOING TO THE STATE OF OHIO. THE MINI-VAN IS NICE ROOMING AND LOTS OF STORAGE SPACE. I WAS SUPPOSE TO RENT THE VECHILE FOR FRIDAY THRU SUNDAY THE TOTAL COST WAS
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Rated Show by the Epinions community Nov 18, 2010
Pros: Quick service
Cons: Shoddy customer service. Way too expensive.
Summary: I needed help from the Hertz rental desk at the Atlanta Hartsfield-Jackson airport and instead got taken for $300 by a clerk who lied to me about how difficult it would be to go to the location where my rental vehicle was (via MARTA light rail from the
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Rated Show by the Epinions community Oct 18, 2010
Pros: NONE
Cons: Horrible CSR's
Loyalty program is smoke and mirrors
Most expensive rental agancy.
Summary: After being a LOYAl Hertz renter for five years I am writing this report to let people know there is nothing on their LOYALTY program worth staying with the industry's most expensive car rental program. When traveling for business 48 weeks/year
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Rated Show by the Epinions community Aug 18, 2010
Pros: In TPA air port, easy to get to and easy to drop the car off.
Cons: Over charged for fuel that they did NOT put in the car.
Summary: I got a bill mailed to me from Hertz a few weeks after I returned from a recent trip to Tampa. It listed the normal charges that I expected but the totals did not add up to the original estimate of charges they gave me when I picked up the car.
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Not rated yet by the Epinions community Jun 17, 2010
Pros: Nothing noted.
Cons: Evil old hag woman clerk
Dirty cars
Summary: Arrived to pick up a car. Was greeted by an old hag woman. She was exremely rude and obnoxious. She demanded that I show her proof of liability insurance. I told her I didn't have any proof. Why would I have liability insurance for a car they are renting
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Not rated yet by the Epinions community Jan 6, 2010
Pros: Unlimited miles
Cheap
Cons: Pathetically poor customer service
misrepresented product.
Rough Cars
Summary: Do not use them, don't be fooled by the lowball price quote.Don't buy the prepaid fuel, They will lie to you and say that it will save you money. Not only will they tack on an undisclosed tax of 10% in Richmond VA (not even at the airport) but
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Not rated yet by the Epinions community Sep 15, 2009
Pros: Nothing.
Cons: See Comments.
Summary: Do not believe anything that the people in Reservations tell you about rates. Evidently, they do not know what they are talking about. Customer Service has jacked me around for $45 credit that even the Reservation Department finally admitted
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Not rated yet by the Epinions community Aug 13, 2009
Pros: none
Cons: Untrustworthy, rude and overpriced.
Summary: Prepaid online (never do this!) for a trip to Ireland but my schedule forced me to return the car several days early and I was told I would not receive a refund for the days even though I told them about the schedule change prior to taking the car. I
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