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- Express Reviews
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Not rated yet by the Epinions community Aug 13, 2009
Pros: none
Cons: Untrustworthy, rude and overpriced.
Summary: Prepaid online (never do this!) for a trip to Ireland but my schedule forced me to return the car several days early and I was told I would not receive a refund for the days even though I told them about the schedule change prior to taking the car. I
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Not rated yet by the Epinions community Aug 6, 2009
Pros: I didn't find any Pros.
Cons: Won't have your car ready at Club Gold area.
Hertz is "sold out" of cars?
Summary: As a Hertz #1 Club Gold member I must say this is one club not worth the dues. First time renting a car, Hertz didn't have my car at the Club Gold area. They explained to me it was because Hertz "activates" the membership only after the first
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Not rated yet by the Epinions community Jul 31, 2009
Pros: Nice cars, low mileage, renting was a snap
Cons: Note everything on the car. Don't rent out of state cars
Summary: I rented a Mitsubishi Outlander with Nevada plates in June from Sea-Tac's Hertz. First the keyfob was broken and held together with duct tape, and the car had some scratches on it.I took full insurance but when I went to return it a scratch on
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Not rated yet by the Epinions community Jul 28, 2009
Pros: Car was clean.
Cons: Long wait, terrible customer service, chaotic return process.
Summary: After waiting in line for 30 minutes (and we were next in line!), we came face to face with someone who looked human, but acted and spoke like a robot. It was very disheartening to wait in line for so long and then be treated like we weren't worth
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Rated Show by the Epinions community Jun 30, 2009
Pros: Got to drive an SUV but was not what I wanted
Cons: Car not cleaned, tires worn, dents on car I had to bring to their attention.
Summary: ORF Hertz. Felt like I was made to pick from left overs... if I thought about it more I should have just gone to the Enterprise counter. I've always had great service from them.Hertz gave me the phone number of their counter after I rented the
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Not rated yet by the Epinions community Jun 29, 2009
Pros: The car was clean.
Cons: Actual charges higher than quoted
No feedback from the Customer service despite 2 complaints
Summary: I booked a car at Glasgow Airport online, with two booster seats for my children. They were supposed to be £15 (for the two of them)for the week, according to the quotation. But when I received the bill at home, a few days after returning
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Not rated yet by the Epinions community Jun 20, 2009
Pros: Great customer care
Cons: Sometimes GPS system is not available even when reserved.
Summary: I reserved an economy car with GPS for a 2 day long distance trip, but was told by the office that no economy car and no GPS was available. As consolation, they gave me a free upgrade to a Nissan Altima hybrid (which had even better gas mileage than the
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Not rated yet by the Epinions community Jun 8, 2009
Pros: None
Cons: Everything
Summary: We rented a car for Ireland and got the minor collision insurance. We should have gotten the full insurance (if that even would have helped). Someone hit the side of our car and made a ding about the size of a walnut. Hertz charged us 1500 for repairs.
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Not rated yet by the Epinions community May 29, 2009
Pros: Checkin was quick. Car was in good condition
Cons: Thirsty car (KIA Rio 1.4 , 10km/litre), Arbitrary Cleaning Charge
Summary: Hertz Rentals provided me and my partner with a small car for a 2 week rental in Portugal. The car was nothing special (A Kia Rio) and wasn't intended to be. When we returned it , it was dusty and dirty but not excessively so and nothing
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Not rated yet by the Epinions community May 13, 2009
Pros: There really wasn't any pro's on this rental, as we had problems from day one.
Cons: Location was closed.
Gas tank was not full.
Main't rec'q light was on.
Filthy in/out
Summary: Their customer service leaves a lot to be desired. If you have a problem, and contact them in regards to it, they say, if the contract has closed, "there's nothing that they can do to help". To me this is "POOR customer
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Rated Show by the Epinions community Mar 29, 2009
Pros: Hertz customer service was great with resolving problems.
Cons: Had a malfunction with the security system on our vehicle.
Summary: On the third day of our vacation, our rental vehicle had a malfuntion with the security system. The car wouldn't start and the engine shut down. Hertz customer service tried resolving the problem over the phone, sent an emergency vehicle to
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Rated Show by the Epinions community Feb 17, 2009
Pros: Only one thing, I used less gas with this car .
Cons: The car smelled like someone had been overdosing on Brut men's cologne.
Summary: I rented a mid-size car from Hertz last Thursday through Sunday morning for about $400. The counter clerk assigned me a Toyota Corolla which is well know to be classified as an economy car. When I questioned her, she stated that the Corolla
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Rated Show by the Epinions community Nov 7, 2008
Pros: Better customer service than most. Hertz #1, Avis just tries harder ;-)
Cons: Unexpected early return penalty.
Summary: I have had similar early return stories with Hertz. This happened to me in Denver, Dallas, and Cleveland. I was able to get the charges straightened out, but they changed the rental rate. It seems that if you book say 3 days, you get a
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Not rated yet by the Epinions community Oct 8, 2008
Pros: it went smooth untill they screwed me.... car was dirty but comfortable
Cons: it went smooth untill they screwed me.... car was dirty but comfortable
Summary: rented a suv for the weekend, asked about dropping it off at closer location and was told that we could without any extra charges, dropped it off at the location notice they were not open on sunday so I call the airport office and was told it was still
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Rated Show by the Epinions community Aug 15, 2008
Pros: nice car, but didn't need the upgrade
Hotwire has far better customer service
Cons: rip off artists
won't return phone calls to customer service
Summary: I rented a car with Hertz through Hotwire this past July. I paid all fees through Hotwire, aside from their July promotion to fill up the gas at market rate instead of the usual inflated rental rate. Arriving at the Hertz pickup at DFW, the agent went
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Rated Show by the Epinions community Aug 11, 2008
Pros: Their global business helps in providing better customer relations in many countries.
Cons: Sometimes, they charge much more then shown on the Internet.
Summary: I tried Hertz two times and found the service satisfactory. While booking, staff was very polite n the driver of Bus helped me to get down my luggage. Their on line site is very attractive to the public. Charges are nominal. but, they don't have
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Rated Show by the Epinions community Jan 16, 2008
Pros: None at all
Cons: Read all review body
Summary: We booked a Hertz car via AutoEurope in Rome and paid in advance. When we went to pick it up in Termini Station, a rude big guy started yelling at us to produce our plane tickets because people from Eastern Europe are stealing cars. We looked as a normal
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Rated Show by the Epinions community Dec 6, 2007
Pros: none
Cons: No changes allowed, no flexibility
Summary: My brother, who never travels, rented a Hertz vehicle on Hotwire.com. The issue was the disclaimer that said no changes. So to be accurate, there are absolutely no changes allowed on the reservation. NO time, date, type of car, names, credit card, or
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Rated Show by the Epinions community Nov 19, 2007
Pros: Clean & Good Quality Vehicles, Modern Rental Car Facilities, Easy and Efficient Return Procedure
Cons: Desk Agents push for upgrades and add-on charges at pickup desk, some staff is unfriendly
Summary: I was overall satisfied with Hertz, especially with the superb vehicle. I recieved a brand new Saturn sedan that was in peak condition, very impressive, all their vehicles seem to be in peak condition. The desk staff was pushy with upgrades and add-on
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Rated Show by the Epinions community Jun 7, 2007
Pros: Good cars, good service
Cons: pricey
Summary: I rented from Hertz a couple of times. Their prices are high, but often competitive with the AAA discount. I was pleased on both occassion, being offered the ability to choose among cars at LAX. Then, in Chicago I had called in and said I had a coupon
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