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Rated a Somewhat Helpful Review by the Epinions community
Mar 16, 2007
Pros: Provide to young drivers
Cons: They suck the life out of you, and swindle you
Summary: I was traveling to school one day, and another driver fails to stop at a stop sign and demolishes my car. I needed a rental. Hertz was the only place that would rent to somebody at my age of 19. I arrived late in the evening, after a friend picked ... read more
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Rated a Helpful Review by the Epinions community
Jan 30, 2007
Pros: They did rent me a car.
Cons: Harassed my employer, customers, stole my property
Summary: I've had many unfortunate experiences with Hertz with the latest being the theft of a rental car I got from them. Hertz blamed me entirely for the theft. They refused to honor their rental agreement and insurance they offered. Hertz came after my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 22, 2006
Pros: Reservations are quick and easy.
Cons: If you want a specific make and/or model, good luck.
Summary: I planned a surprise romantic getaway for my wife and made reservations with Hertz THREE MONTHS IN ADVANCE for a Mustang convertible. This was the first vacation my wife and I had taken in six years so I wanted it to be special (and FUN). I called to ... read more
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Not Yet Rated by the Epinions community
Jul 21, 2006
Pros: Quick and efficient at getting me into a rental car. Picked me up at home.
Cons: FILTHY car. Completely unhappy with customer service.
Summary: On June 2, 2006 I was set up with a rental car from Hertz after a car accident. Due to lengthy repairs to my own car, the shop responsible for the repairs to my car agreed to cover whatever costs exceeded my rental coverage limits. The body shop ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 12, 2006
Pros: We were able to get most of our money back.
Cons: There are probably tens of thousands who buy this insurance unnecessarily and get ripped off.
Summary: Mid-November 2005, my mother and I booked a car through the CAA (Canadian Automobile Association)with Hertz at the Albuquerque airport. The total cost for two weeks was to be around $590 US. We were told by the woman who booked our trip to call our auto ... read more
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Rated a Helpful Review by the Epinions community
Sep 20, 2005
Pros: Downgrade-car functioned
Cons: Supplied a lower class car than booked; refused to compensate for the difference.
Summary: Made a booking for a BMW 318i on Hertz' Aer Lingus microsite. Confirmed. Prepaid. Sorted. Arrived in Shannon Airport to be told that at 28 I was too young to be given the car requested. Apparently, 30 is the minimum age for them to insure on a BMW in ... read more
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Rated a Helpful Review by the Epinions community
Mar 27, 2005
Pros: Hertz has a website through which you are able to make car reservations.
Cons: It is clear that the website has some major flaws.
Summary: I live and work in La Esperanza, Honduras. I finally convinced some friends to come to Honduras for a vacation...it helps when friends come because you do the touristy stuff you never make time for when you live in a place. A month or so before ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 24, 2005
Pros: liked the car I rented a lot (ford Escape)
Cons: excessive and frivolous charges for repairs
Summary: Last summer I rented a vehicle from Hertz for three weeks. The first day, while parked at a shopping center, I received a small dent (2-3 inches long and about 1/2 inch deep) in the rear quarter panel - probably from the neighboring parked car which was ... read more
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Rated a Helpful Review by the Epinions community
Oct 20, 2004
Pros: Better-than-average selection of car models
Cons: Hertz's customer service is rude! Also, make sure you read ALL fine print!
Summary: I have rented from Hertz many times, and had always been satisfied until the last few months. Something has changed. The most recent fiasco involves the use of a VISA debit card. I only carry a debit card, not a credit card, by choice in order to ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 28, 2004
Pros: They do Nectar points in the UK, and they rent Ford cars
Cons: Hidden charges, lack of staff, unfriendly, poorly presented vehicles, unreliable website, poor communication
Summary: OK - I don't rent cars very often, and when I do its usually part of a business trip. I am not too bothered about the cost as the company is paying, as long as it isn't horrendous. My needs are simple - four wheels and a seat - nothing fancy, just ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 2, 2004
Pros: None
Cons: Car in poor condition and expired RMV sticker, rude staff
Summary: The original Hertz car that I took sustained a minor damage to the side mirror and when I went to the local Hertz office to report the incident they gave me a new car in exchange for that. Unfortunately, the car that they gave me was in very poor ... read more
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Rated a Helpful Review by the Epinions community
Dec 3, 2003
Pros: None.
Cons: Lack courteous service & customer satisfaction. Doesn't accept visa that is combined w/ debit card.
Summary: I was traveling over the holidays from 11/26/03-12/2/03 and I called the up hertz service because I am a AAA member and they were referenced and AAA has always been good to me so I take their references as good services to obtain. Any how, I called hertz ... read more
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Rated a Helpful Review by the Epinions community
Oct 1, 2003
Pros: The car was fine.
Cons: I was bamboozled into accepting charges I did not request. Hertz Customer service not helpful.
Summary: On July 26th, 2003 my wife checked in at the Hertz desk at Heathrow airport outside London. She presented the Hertz representative with a confirmation email from Hertz's Web site with a quoted price of $355.10. The representative informed her that she wou ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 17, 2003
Pros: None
Cons: You may or may not receive a car!
Summary: Just wanted to warn all future renters to be very wary of renting from any Hertz location in Italy. ... read more
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Rated a Helpful Review by the Epinions community
Jul 7, 2003
Pros: Rents to under 25, unlimited mileage in Canada and US
Cons: Rude, uncaring, lazy, ignorant, lying staff
Summary: Hertz claims to be number one in customer satisfaction. After my experience I’m shocked to hear tha ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 30, 2003
Pros: Can use American Airlines miles to rent
Cons: Rental agent in Orlando overcharged us
Summary: We recently reserved a Mazda 626 type car through aavacations.com, using miles to pay for the car. It was picked up in Orlando off-airport and dropped off in West Palm. The reservation specifically stated that a drop-off charge did not apply UNLESS the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 6, 2002
Pros: Nothing not offered by competitors
Cons: Usually higher prices; dishonest and irrelevant customer service
Summary: I rented an intermediate car (Mazda 626 or similar) from Hertz in San Diego as a #1 Club Gold member.
When I got to the car I was surprised to find a Cavalier, definitely a compact car (and classified as such by all of Herta's competitors). ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 4, 2002
Pros: Used to be the best!
Cons: Customer misinformation!
Summary: Briefly, Hertz has misclassified Chevy Cavalier as an intermediate size car. At other companies this care is classified as a compact car.
If you are comparing the prices, be aware that you are not comparing apples to apples. And at Hertz, you ... read more
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Rated a Helpful Review by the Epinions community
Jul 1, 2001
Pros: clean car, quick return
Cons: they add lots of extra charges & use scare tactics to sell their insurance
Summary: Before flying into RDU airport (NC) I called Hertz and got a rental car quote of $190 a week. When I arrived, I was informed that the insurance provided by my regular car insurance policy and the insurance provided when I pay for the rental with my VISA ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 9, 2001
Pros: located in almost every major city and airport, with on-site cars
Cons: expensive and rude "service"....what more could you ask for?
Summary: Even though Hertz is probably the biggest rental car company in the world (?) and recognized by most people, I don't think that they got to that point by superb service or competitive prices. They were among the first national rental car companies, and ... read more
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