Hertz

302 consumer reviews
Average Product Rating: OK
5 stars
61
4 stars
40
3 stars
20
2 stars
34
1 star
147
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    Highest Rated Consumer Review by the Community

  • Hertz, Hurt But Only For A Little While

    Oct 4, 2001 by SurgRN911 is a Lead on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: They did stand behind their word
    Cons: Car had apparently not been serviced.

    Summary: It has been draining me with all that has been going on in the world around us the past several weeks. My dear brother Gungian and Mrs. G live in close proximity to the Pentagon, where not too long ago Gungian's office was. I have a younger brother ... read more

  • League City TX.... Horribly Rude Management

    Feb 20, 2014 by
    Not yet rated.
    Pros: They will come and pick you up if near by.
    Cons: Dishonest and rude management. Filthy and smelly vehicles.

    Summary: Rented a car here due to my insurance company's recommendation. BIG MISTAKE! The car I was given was FILTHY and stinky. So bad that the first thing I did was go have it washed. That was the only car they had so thats what I was given. I did opt to ... read more

  • reservation meaningless

    Feb 11, 2014 by
    Rated a Helpful Review
    Pros: uh....
    Cons: "reservation" has no meaning, poor customer service

    Summary: I made an online reservation for a 1-week rental to pick up a Nissan Altima (or similar) at this location.  First, it took me two times around the block to find the location, as there are no signs on the building visible from the street unless ... read more

  • Hertz car rental is DISHONEST

    Dec 16, 2013 by
    Rated a Very Helpful Review
    Pros: Rented 2 cars from ENTERPRISE which were great the same weekend.
    Cons: DISHONEST EMPLOYEES - Poor Corporate service

    Summary: I prepaid for a Hertz car for LAX pickup for a funeral. I had my daughter and 2 preschool children with me. I gave the rep my computer printout (my wife rented the car). He took it and said, "I can give you a different car for less ... read more

  • Hertz lewisville

    Dec 8, 2013 by
    Not yet rated.
    Pros: Addison location has a great customer service
    Cons: scam at lewisville

    Summary: Do not rent from Hertz specially Lewisville locatiion.  This is the second time I was ripped off.  I rented a rental car from Addison location which has the best customer service and does not cheat customers in prices.  I rented a car from ... read more

  • Hertz rep did not want to allow me to leave rental

    Sep 12, 2013 by
    Rated a Helpful Review
    Pros: Very nice 2013 vehicle that ran like a dream.  Was fun to drive.
    Cons: Vehicle was dirty. I was told one price but then they tried to charge more

    Summary: First I had reserved the rental vehicle for a week.  I did not notice at the time but the person at the counter put it in for a 2 day rental instead of one week so I kept getting texts from my credit card while I was on vacation, letting ... read more

  • Careful using this company

    Aug 25, 2013 by
    Rated a Helpful Review
    Pros: Car was received in very good condition.
    Cons: No explaination of Ezpass or vehicle inspection prior or post use.

    Summary: I normally rent from Enterprise. Everytime I do, someone walks around the car with me to record any damage so I am not held responsible for it. Upon return, the same procedure is followed. I recently rented a car from Hertz in New York City. The above ... read more

  • Surprise--extra day's charge on my credit card!

    Jul 18, 2013 by
    Rated a Very Helpful Review
    Pros: Smile while they take your money
    Cons: Inflated rates, hidden charges, no communication or warning of changes or charges

    Summary: Just got screwed out of $116.36 for an "extra day" of rental on a car that I had rented for 9 days at $256.62.  Yes--that's an extra 45% charge for one day compared to my bill for an entire nine days. I made two bookings on Hotwire for the ... read more

  • Lost not found

    Jul 15, 2013 by
    Not yet rated.
    Pros: Package deal with Priceline.com
    Cons: Customer Relations They dont care. They don't call back.  DO NOT RENT FROM HERTZ.

    Summary: Rentend a car for 8 days.  I returned the car on the morning of 9 July, 2013.  My son had left his DSI game in the seat compartment.  I called the 1-800 number and they gave me the branch office number for the General Mitchell ... read more

  • Smooth Renting

    May 22, 2013 by
    Not yet rated.
    Pros: Lower deposits No credit check/ or credit card required Reasonable rates Great customer service
    Cons: Some locations not open on sundays

    Summary: Recently I rented a car from Hertz due to my car being in an accident. I called around to about 4 other car rental companies to quote prices and regulations. Even though my insurance company would end up paying the majority of the bill you are still ... read more

  • No accountability

    Mar 15, 2013 by
    Not yet rated.
    Pros: I cannot find anything positive to note about this company.
    Cons: No accountability, no service

    Summary: Today, Friday, March 15, 2013, I arrived at the Ames, IA Hertz office to pick up the Full-Size car that I reserved 3 weeks ago on February 17, 2013. The Hertz representative, Scott, told me that there are not any cars available, in the Ames or Des Moines ... read more

  • Terrible customer service

    Oct 22, 2012 by
    Not yet rated.
    Pros: None
    Cons: Everything

    Summary: Recently rented a car overseas in Germany. We had a minor accident and made a small dent in the passenger side door. We understand that was our fault, and we were honest about the dent and how it happened. In order to file an insurance claim through my ... read more

  • THE ABSOLUTE Worst Customer Service. Period.

    Sep 11, 2012 by
    Not yet rated.
    Pros: Absolutely no pros. THE worst company.
    Cons: TERRIBLE, inexcusable, appalling customer service.

    Summary: As most people would agree, Hertz is one of the worst companies in terms of customer service. The Greensboro location has completely solidified that classification. I rent from Hertz every single week, and on one such week, rented a car that turned out ... read more

  • Avoid Hertz

    Jul 16, 2012 by
    Not yet rated.
    Pros: They give you a car.
    Cons: -Initial Price
    -Dirty Car
    -Extra fees
    -Small Car for cost

    Summary: Terrible all around. The "pay cash online and save" option was still a little pricey ($200 for a 5 day small car), but I figured if that was the final total I could deal with it. There are 5 different Hertz counters throughout MCO, so coordinating where ... read more

  • Hertz is unfair

    May 29, 2012 by
    Not yet rated.
    Pros: Nice cars, most locations have great service Workers. And the price.
    Cons: Cindy at the Ontario Airport.

    Summary: I have rented from Hertz for the last 7 years. I was Presidents Cricle about 5 of those years gernerating about 20k or more each year for Hertz. Last year I became Platinum. This April 24th I was placed on a DNR for an incident that happened on August ... read more

  • Horrible Treatment from Hertz!!!

    May 24, 2012 by
    Not yet rated.
    Pros: NONE AT ALL!!
    Cons: Rude and unknowledgable customer service.

    Summary: I called around to different car rental places trying to get some prices for a rental SUV for vacation. I always ask about their military/USAA discount. (In the past we have been fortunate enough to get a substantial discount because of my husband’s ... read more

  • Hertz didn't hurt, but was very disgusting!

    May 13, 2012 by
    Rated a Very Helpful Review
    Pros: The woman at the desk was very nice.
    Cons: empty TROJAN CONDOM box in glove box & cigg burns on seats

    Summary: To make this short and sweet, my car is out of commission for the next week, and needed to rent a car for the work week. I live in NY and work in CT, and Hertz had some great rates for a 5 day rental with unlimited mileage. For starters, I got a ... read more

  • Hertz like Hell

    May 7, 2012 by
    Not yet rated.
    Pros: Clean car
    Cons: Customer Service
    Cost
    Billing
    Surcharges
    Mileage Charges
    Misinformation 

    Summary: Made a reservation with Hertz because it appeared to be the most economical option (over our usual Zipcar).  Mostly due to mileage since we were doing a trip to Tampa from Miami.Turns out we were mistaken.  What was conveyed to us as ... read more

  • highway robbery

    Apr 23, 2012 by
    Not yet rated.
    Pros: The car was clean.
    Cons: Terrible customer service.  Obscene surcharges.

    Summary: First time using Hertz as the car was part of a package through Air Transat Vacations.  Got to the desk at the Orlando airport and got major runaroud.  They wouldn't let me be the driver because the package was booked by my wife on our joint ... read more

  • Want to ruin your trip? Lease/rent from Hertz! It will Hert you!

    Apr 5, 2012 by
    Not yet rated.
    Pros: None that I can think of!!!!
    Cons: Worst Management in history.......... Car breaks down it's customer fault/problem...........

    Summary: Here is the kicker of them all ! ! ! Went through Hotwire and rented a car and motel for a day in Salt Lake City. Went to pick up the car; and after 20 minutes of the sales person trying to upgrade us (wanting to charge more than already agreed to pay ... read more

  • Hertz Car Rental: Would NOT Take My Debit Card!!

    Mar 14, 2012 by popsrocks is a Lead on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Car was perfect.

    Drop-off team was excellent.

    Same for the gal driving our shuttle bus.
    Cons:  The driver must use their c/c to rent otherwise a second-driver charge is added.

    Summary: I have rented many a car over my past 45 years of driving experience. I used Hertz for the first in a long time in January 2012. My wife booked Hertz as an addition to Delta flight tickets from JFK to Charlotte NC. That was easy enough to do. I also ... read more

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