Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Oct 4, 2001
Pros: They did stand behind their word
Cons: Car had apparently not been serviced.
Summary: It has been draining me with all that has been going on in the world around us the past several weeks. My dear brother Gungian and Mrs. G live in close proximity to the Pentagon, where not too long ago Gungian's office was.
I have a younger brother ... read more
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Not Yet Rated by the Epinions community
May 22, 2013
Pros: Lower deposits No credit check/ or credit card required Reasonable rates Great customer service
Cons: Some locations not open on sundays
Summary: Recently I rented a car from Hertz due to my car being in an accident. I called around to about 4 other car rental companies to quote prices and regulations. Even though my insurance company would end up paying the majority of the bill you are still ... read more
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Not Yet Rated by the Epinions community
Mar 15, 2013
Pros: I cannot find anything positive to note about this company.
Cons: No accountability, no service
Summary: Today, Friday, March 15, 2013, I arrived at the Ames, IA Hertz office to pick up the Full-Size car that I reserved 3 weeks ago on February 17, 2013. The Hertz representative, Scott, told me that there are not any cars available, in the Ames or Des Moines ... read more
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Not Yet Rated by the Epinions community
Oct 22, 2012
Pros: None
Cons: Everything
Summary: Recently rented a car overseas in Germany. We had a minor accident and made a small dent in the passenger side door. We understand that was our fault, and we were honest about the dent and how it happened. In order to file an insurance claim through my ... read more
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Not Yet Rated by the Epinions community
Sep 11, 2012
Pros: Absolutely no pros. THE worst company.
Cons: TERRIBLE, inexcusable, appalling customer service.
Summary: As most people would agree, Hertz is one of the worst companies in terms of customer service. The Greensboro location has completely solidified that classification. I rent from Hertz every single week, and on one such week, rented a car that turned out ... read more
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Not Yet Rated by the Epinions community
Jul 16, 2012
Pros: They give you a car.
Cons: -Initial Price
-Dirty Car
-Extra fees
-Small Car for cost
Summary: Terrible all around. The "pay cash online and save" option was still a little pricey ($200 for a 5 day small car), but I figured if that was the final total I could deal with it. There are 5 different Hertz counters throughout MCO, so coordinating where ... read more
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Not Yet Rated by the Epinions community
May 29, 2012
Pros: Nice cars, most locations have great service Workers. And the price.
Cons: Cindy at the Ontario Airport.
Summary: I have rented from Hertz for the last 7 years. I was Presidents Cricle about 5 of those years gernerating about 20k or more each year for Hertz. Last year I became Platinum. This April 24th I was placed on a DNR for an incident that happened on August ... read more
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Not Yet Rated by the Epinions community
May 24, 2012
Pros: NONE AT ALL!!
Cons: Rude and unknowledgable customer service.
Summary: I called around to different car rental places trying to get some prices for a rental SUV for vacation. I always ask about their military/USAA discount. (In the past we have been fortunate enough to get a substantial discount because of my husband’s ... read more
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Rated a Helpful Review by the Epinions community
May 13, 2012
Pros: The woman at the desk was very nice.
Cons: empty TROJAN CONDOM box in glove box & cigg burns on seats
Summary: To make this short and sweet, my car is out of commission for the next week, and needed to rent a car for the work week. I live in NY and work in CT, and Hertz had some great rates for a 5 day rental with unlimited mileage. For starters, I got a ... read more
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Not Yet Rated by the Epinions community
May 7, 2012
Pros: Clean car
Cons: Customer Service
Cost
Billing
Surcharges
Mileage Charges
Misinformation
Summary: Made a reservation with Hertz because it appeared to be the most economical option (over our usual Zipcar). Mostly due to mileage since we were doing a trip to Tampa from Miami.Turns out we were mistaken. What was conveyed to us as ... read more
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Not Yet Rated by the Epinions community
Apr 23, 2012
Pros: The car was clean.
Cons: Terrible customer service. Obscene surcharges.
Summary: First time using Hertz as the car was part of a package through Air Transat Vacations. Got to the desk at the Orlando airport and got major runaroud. They wouldn't let me be the driver because the package was booked by my wife on our joint ... read more
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Not Yet Rated by the Epinions community
Apr 5, 2012
Pros: None that I can think of!!!!
Cons: Worst Management in history.......... Car breaks down it's customer fault/problem...........
Summary: Here is the kicker of them all ! ! ! Went through Hotwire and rented a car and motel for a day in Salt Lake City. Went to pick up the car; and after 20 minutes of the sales person trying to upgrade us (wanting to charge more than already agreed to pay ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 14, 2012
Pros: Car was perfect.
Drop-off team was excellent.
Same for the gal driving our shuttle bus.
Cons: The driver must use their c/c to rent otherwise a second-driver charge is added.
Summary: I have rented many a car over my past 45 years of driving experience. I used Hertz for the first in a long time in January 2012. My wife booked Hertz as an addition to Delta flight tickets from JFK to Charlotte NC. That was easy enough to do. I also ... read more
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Not Yet Rated by the Epinions community
Mar 10, 2012
Pros: Cars are adequate.
Cons: Hertz does not give one flying f*ck about you or your business.
Summary: You cannot rely on Hertz to have a car available even if you have a confirmed reservation. I am (was) a Hertz Gold member and I showed up first thing Saturday morning to pick up my rental only to be told that they were overbooked and nothing was ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 7, 2012
Pros: Nothing stands out as very good.
Cons: Bad customer service.
Summary: Rented a full size car for 3 days in Chicago and had one of the worst car rental experience I had in years.1) Got in on a late flight. Took shuttle to Hertz. The agent at the counter looked at my reservation (a very good deal, ... read more
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Not Yet Rated by the Epinions community
Jan 18, 2012
Pros: the thought that someday they will go out of business
Cons: poor customer service NO CUSTOMER SUPPORT
Summary: Hertz withdrew over $800 from my account when my insurance was suppose to pay the whole thing. an employee made an error on the initial reservation but they didnt catch it until a couple weeks later when i brought the car in to get it swapped. ... read more
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Not Yet Rated by the Epinions community
Dec 20, 2011
Pros: None
Cons: Worst rental experience I have ever had and I used to rent cars weekly
Summary: I rented a car from the Hertz location in Elgin, IL and the place is a huge rip off DO NOT rent cars from this location. I returned the car with a full gas tank and then later when reviewing my credit card statement realized that they a had charged ... read more
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Not Yet Rated by the Epinions community
Dec 20, 2011
Pros: No Pros.. All con..
Cons: Don't care attitude. No response. Automated phone system gives you run-around
Summary: I lost my prescription (and therefore, expensive!) suglasses in November during a rental and have since been trying to get them to at least look for it. Despite my numerous efforts to contact them there have been no responses to emails or phone calls. I ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 2, 2011
Pros: Green offerings, Hertz GPS, friendly, did not push extras, and operated in difficulties.
Cons: Hertz GPS, past iniquities, took advantage price wise.
Summary: A few weeks ago we traveled to Connecticut to visit our son who goes to school there. We flew from Dallas to Windsor Locks Airport and we rented a car from Hertz. We got a fairly good rate from Hertz of $40.00 per day for a medium sized car. When we ... read more
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Not Yet Rated by the Epinions community
Nov 15, 2011
Pros: The car worked...
Cons: Long wainting.
Unpleasent treatment of customers.
They stole our deposit.
expensive fuel
Dented car
Summary: Hertz at Fuerteventura Airport.They yelled at us from the moment we stepped up to the counter.First they yelled at us for data in their computer being different from the data they had sent to us on the voucher.Then they yelled at us for ... read more
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Not Yet Rated by the Epinions community
Oct 11, 2011
Pros: I was checked out quickly.
Cons: The employees at the Manchester Airport office in the U.K. are dishonest and rude.
Summary: I rented a car last year from the Hertz office at the Manchester Airport in the U.K. for a business trip in the north of England. I checked the car out, drove it around for ten days, and returned it (at 4:00 a.m. after the office was closed) with no ... read more
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