National

Pros: Good at offering insurance no questions asked
Cons: Honoring the policy

I have been renting from National for over ten years. Not all locations around the world are very good when it comes to minor problems with the cars. My first negative impression was in Kuwait. I had taken the extra measure of paying for additional insura ...

Pros: Well kept, new equipment. Airport location nice.
Cons: Overcharging, bordering on dishonesty.

Rented a Vauxhall station wagon from National, in Manchester U.K. September 2007. Two week rental was booked on the internet at about $700 for the two weeks we needed the car. Got to the counter at Manchester, they seemed a little upset that while we ...

Pros: Has been good in the past
Cons: Fraudulent billing & poor bus service to airport

At LAX - LA airport, I (with my wife) returned our rental car at 445AM, parked the car very close to the National office, got my car OK'd by the National folks (who came out to greet me), was given the receipt by the lady and left for the airport.
...

Pros: Great 1-800 Road Side Assistance people, the only good thing!
Cons: 6hr wait,Customer service only open on weekdays (duh!), counter people rude, dishonest, completely indifferent

I was rear ended in California (LA) while giving a tour to my brother. It was his rental from National. Anyways, to get right to the point, we were hit at 4:15, Saturday in the afternoon while stopped at a red light. First thing that was done by my ...

Pros: Rent to below 25 drivers (and charge a fortune)
Cons: RUDE agents

I had a horrible experience renting from National at Champaign, IL airport location. I was below 25 and had to rent from them.

Their counter agents were inefficient and took looong time to process. And when I finally got into the car and...

Pros: none
Cons: appalling customer service despite ruined holiday

Be aware of Argus Car hire and their supplier National Car Hire. Despite them promising that they 'search the net for the cheapest prices so you don't have to' we had an appalling experience with them and National Car Hire at Carcassonne Airport at ...

Pros: Emerald Club experience, clean cars
Cons: can be incredibly expensive for short rentals

I usually use Hertz, but the last couple of trips I started to use National. I was pleasantly surprised. Both times the cars I rented were spotlessly clean inside and out, and the tires were inflated to the proper pressure (two pet peeves of mine!)
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Pros: New cars, clean
Cons: Might not have a car when you arrive, higher price than some alternatives

I couple of months ago I arrived in Houston intercontinental airport and got on the bus going to the National Car Rental lot. I arrived at the lot in the Emerald Isle, which is where you can pick up a car without standing in line at the counter. There...

Pros: Nice cars
Cons: See above!

I live in Virginia and booked a National rental online in Boston in order to help my cousin drive to Virginia where she is relocating. There was wording online about how they will only take a debit card if there is a return airline ticket. But underneath ...

Pros: Great rates if you do the research!
Cons: Don't have any

I've used National at 2 major cities, one in NYC and the other one at LAX. I have to say, it's always good to compare prices along side with other major rental companies first before you rent. ALWAYS COMPARE. One website that I can tell you ...

Pros: Select any car you want
Cons: Never enough busses - at any location

In my experience, at O'Hare, La Guardia, JFK, LAX, and others, there are never enough busses running between the lot and the terminals. I used to think that this problem was limited to O'Hare, but as I traveled to other airports I realized the National...

Pros: Cheap Rentals!!!
Cons: None

After you check rental rates, try Priceline.com for a better deal. You bid on the price you want to pay for your rental per day.
I recently placed a bid for $15 a night for a minivan, which was rejected, then tried $20. They accepted and I...

Pros: None
Cons: Customer service

Recently, my family and I had to run down to Los Angeles, so naturally the search began. First the Plane tickets and then the dreaded Rental Car game. You know what I'm talking about, call all of the companies that have some sort of "special...

Pros: affordable
Cons: lousy service

Just recently my girlfriend and I had taken a vacation to Florida. When we arrived at the rental place,the clerk at the desk did not seem to enthoosed to serve us. She was rude,and did not know exactly what she had available. We had told her we wanted...

Pros: Some locations let you pick any car on the lot
Cons: Prices are like other rental agencies

I'm a consultant, which means I spend a fair amount of time on planes and airport terminals. Recently, I discovered a nice perk about renting from National, at least for some of their locations. For the same price, you get to pick any car available in...