268 ratings (262 Epinions reviews)
Epinions Product Rating: Disappointing
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  • Atlanta (airport) Thrifty Nightmare

    Dec 22, 1999 by
    Rated a Very Helpful Review
    Pros: Cheapest rental car in Atlanta, but that's it.
    Cons: A litany of problems with their cars (see my review)

    Summary: Okay, so I should have been smart enough to remember that my last time renting from Thrifty at the Atlanta (Hartsfield) Airport was a nightmare. Why, oh why, did it take me a second time to remember what a low-end, slow, lazy, problem-ridden company ... read more

  • Thrifty's not that bad

    Dec 3, 1999 by
    Rated a Very Helpful Review
    Pros: fast, cheap
    Cons: ugly cars

    Summary: I have to depart from my usual cynical posture once because I have actually had okay experiences with Thrifty. Their rates are always among the lowest on Travelocity, their pick-ups are almost as frequent as Hertz and Avis, they have nice new cars (even ... read more

  • Disorganized!

    Dec 3, 1999 by
    Rated a Very Helpful Review
    Pros: Friendly staff, good rates
    Cons: Disorganized; reservation doesn't mean a thing

    Summary: Sounds like other folks have found Thrifty to be disorganized. Me, too. I recently went to Little Rock, Arkansas, on a day when there was some huge event in town. I normally rent from Hertz, but they (and every other company besides Thrifty) ... read more

  • when the heck were they thrifty?

    Dec 2, 1999 by
    Rated a Very Helpful Review
    Pros: helpful customer service...when they are there, cars in good shape
    Cons: the representative working the desk wasn't there when they were supposed to be

    Summary: Here's a little nightmare for ya! It is late on a Wednesday night. My plane just lands in the lovely town of Wilmington NC (home of TV's Dawson's Creek.) We are exhausted. All we want to do is get the rental car and get to our ... read more

  • Getting Stuck in Alabama !

    Dec 2, 1999 by
    Rated a Very Helpful Review
    Pros: Nice clean car, Good phone service
    Cons: Inattentive Rental Agents, and Expensive add on Insurance

    Summary: This past summer , I went to Alabama to apartment hunt and to contact employers. I had reserved a car through Thrifty car rental at the Montgomery airport , to be ready upon my arrival. I neglected to check through my Visa card about automatic car rental ... read more

  • Express Customer Reviews


    Nov 3, 2013 by
    Not rated yet
    Cons: Imagine a company owned and operated by SATAN.

    This is it! 

    Summary: They're criminally insane freaks from hell. They lied about everything.Absolutely everything.And when they weren't lying, they were threatening me with bankruptcy until I paid for their insane diabolical insurance.The ... read more

  • Hidden Fees and Poor Customer Service

    Sep 13, 2013 by
    Rated Show
    Pros: There isn't one good thing to say.
    Cons: Poor customer service on phone and in person, hidden fees.

    Summary: Bootleg would be an adjective upgrade for this rental company. This is the bottom of the barrel. I waited 45 minutes in line to rent a car. They had 2 customer service people working most of that time. It's nearly impossible to speak to a manager on the ... read more

  • Shifty Thrifty

    Sep 9, 2013 by
    Not rated yet
    Pros: It's at LAX with a shuttle to the airport
    Cons: no online insurance costs

    Summary: Booked online and went to LAX to collect they don't show insurance charges are double rental cost Of the actual ... read more

  • thrifty car rental NOT THRIFTY!!

    Aug 15, 2013 by
    Not rated yet
    Pros: They Has The Car i booked.
    Cons: These Guys will rip You Off !!  

    Summary: i Rented a Car From Thrifty Car Rental Last Week and It Cost 290 For 3Days! The Lady At The Counter Told Me i Was Getting a Good Deal. I Booked The Car At 26$ aDay For a standard Size Car And When i Go To Airport To Pick Up The Car TheTell Me That Car Is ... read more

  • Bait and Switch in Maui

    Jul 16, 2013 by
    Not rated yet
    Pros: none
    Cons: manipulated me to get me to their location

    Summary: I called to reserve a vehicle at the thrifty car rental in Maui.  They quoted me a price for a week and I booked it. When I arrived at the counter, they acted like I booked 1/2 of the days for the same price.  I believe this was a scam as I was ... read more

  • Shakedown at Thrifty Car Rental

    Jan 11, 2013 by
    Not rated yet
    Pros: No problems with car operations.
    Cons: Lousy customer service.  Dishonest employees?

    Summary: Don't rent from Thrifty-whatever the rates are-they will get it from you in other ways. I rented a car from Thrifty Car Rental at the Denver Airport for 10 days in November.  Upon returning the car to the Denver Airport, the car attendant insisted ... read more

  • Thrifty car rental in Punta Cana - NEVER AGAIN

    Jan 4, 2013 by
    Not rated yet
    Pros: None
    Cons: Terrible customer service

    Summary: I'd like to post this as a cautionary tale about renting from Thrifty car rental in punta cana. This has been by far my WORST car rental experience. I had reserved an automatic gas-efficient car online prior to flying to punta cana. On arrival, the car ... read more

  • $10 tolls cost me $80

    Dec 16, 2012 by
    Not rated yet
    Pros: none!!!
    Cons: arrogant customer service

    Summary: I used Thrifty in Sydney - Alexandra few weeks ago, When I returned the van I was never told that I need to pay for tolls as I expected those will be just debited from my card accordingly. However, 1 month later, I received two tolls of $5 each plus ... read more


    Sep 25, 2012 by
    Not rated yet
    Pros: Car was okay
    Cons: Bad service on return going to return my card

    Summary: First off Thrifty gouges you for an extra service charge of 69 dollars  for your spouse why because they just do, all my friends are going to know about this, this was the first time we were told this so we didn't take it and we had our own ... read more

  • Thrifty car rental Portland Or

    Sep 16, 2012 by
    Not rated yet
    Pros: Great service and great price
    Cons: None

    Summary: I was worried about renting a car from thrifty after reading the reviews. Our experience was a very pleasant surprise. Not only did you get a fantastic rental price but check in was smooth and check out no questions asked very very efficient.  I ... read more

  • Considering legal options to get money back

    Aug 20, 2012 by
    Not rated yet
    Pros: Nobody died.
    Cons: They are interested only in taking money, not in providing service.

    Summary: Rude, ineffective, slow to respond and unable to offer even the most basic of service. No refunds even when (at considerable expense and inconvenience) I was forced to use another company who were actually able to provide a vehicle. One star is too high. ... read more

  • Thrifty = Hidden upcharges

    Aug 16, 2012 by
    Not rated yet
    Pros: They do actually have cars to rent. Amazing
    Cons: Time spent at counter, hidden fees.  Condesending, arrogant attitude from corporate offices.

    Summary: You won't know until you get there and get hit with them.  Here's my story.  I rented a Ford Escape during ski season last winter.  When I arrived to pick up the car they immediately informed me it didn't have AWD/4WD but I could get it ... read more

  • Waterloo, Ontario branch sucks!

    Jul 18, 2012 by
    Not rated yet
    Pros: its cheap!
    Cons: bad customer service

    Summary: I reserved a van online and when I asked for pickup service , the lady refused by saying that i cant close the store and bring you to store." I managed to go there myself and she is marking the fuel tank as full while it was 3/4. Overall very bad ... read more

  • Thrifty Latin American scams

    Jul 9, 2012 by
    Not rated yet
    Pros: None.
    Cons: Thrifty USA will not help you.

    Summary: I can't speak about the rest of Latin America, but be warned and stay away from Thrifty Car Rental in Guatemala.  That franchise basically runs a scam.  Their cars are not what you thought you ordered, are in terrible condition, and when you ... read more

  • Shifty

    Jun 22, 2012 by
    Not rated yet
    Pros: They gave me a car.
    Cons: -It was a con.
    -Ridiculous mark ups after low quote.
    -The car reeked

    Summary: This was bad. Got a $150/week quote for a little four wheel drive Jimny in Costa Rica recently. I couldn't seem to get them to let me pay up front, big mistake. They picked us up from the airport took us to their shop and said it would be $550. I ... read more

Showing 161-180 of 262 reviews
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