24 Hour Fitness

291 ratings (276 Epinions reviews)
Epinions Product Rating: OK
5 stars
24
4 stars
60
3 stars
35
2 stars
44
1 star
112
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    Highest Rated Consumer Review by the Community

  • I am working every muscle at 24 Hour Fitness - Pasadena, CA location

    Jul 31, 2004 by
    Rated a Very Helpful Review
    Pros: lots of equipment color coded for sections, 30 minute workout area, pool,
    Cons: no parking lot, walls are bare, employee uniforms are dull, no childcare

    Summary: Earlier in the year I waited in line at the Discovery Store for the Fitness Challenge they were promoting along with Bally's Total Fitness. I did end up getting a six week pass, but the nearest location was downtown Los Angeles and I had to take two ... read more

  • 24 Hour on Arapahoe and Parker Rd, Aurora, CO

    Mar 6, 2012 by
    Not yet rated.
    Pros: Large well equiped club.  Can handle large number of people and not seem crowded
    Cons: Cold showers, no towels, no soap, broken machines, loud and odd music.

    Summary: Since about Nov of 2011 until now, March 2012, the management of this club has gone down hill.   At times and more and more often, cold showers, poor water pressure, no soap, even no towels or you have to use the small hand towels to dry ... read more

  • All they want is your money!!!

    Sep 6, 2011 by
    Not yet rated.
    Pros: There are no pros, if there are I haven't found any!!!
    Cons: There are so many, where do I begin!!!

    Summary: Basically I paid for a large up front fee for a lifetime membership plan then I have to pay an annual fee of $50. Which is great for me, because I love to stay fit. Well after they convinced me into signing up and took my money, I never received a bill ... read more

  • Crowded, Poor Business Practices

    Dec 26, 2009 by
    Not yet rated.
    Pros: I can't think of any (honestly)
    Cons: CrowdedPoor customer service at HQMisleading contractsNo one cares about anything except your money

    Summary:     After visiting to see if I liked the gym, I was forced to walk around with a trainer to have him show me around.  This is fine except they turn the whole thing into a sales pitch.  All I wanted to see was the free weight ... read more

  • 24 Hour Fitness in Concord, CA really sucks!

    Nov 14, 2009 by
    Not yet rated.
    Pros: Convenience- in a mall. Cheap. Obviously.
    Cons: Dirty, deplorable service, overcrowded and no parking at night.

    Summary: It's too bad, because the facility is pretty decent, but the people that run it aren't qualified to run a 7-11. Here's why: Although they usually provide soap/body wash in the showers, they always run out. It's so nice to get in the shower, all sweaty ... read more

  • Read the fine print!

    Nov 5, 2009 by
    Rated a Very Helpful Review
    Pros: Convenient, good location
    Cons: *Steep, inflexible cancellations fees
    *My location closed at 8 PM on Sundays

    Summary: So, I just found out I'm moving to Korea next week for an indeterminate amount of time.I remember reading that 24 Hour Fitness required 30 days notice before cancellation, so I figured I'd have to pay for those 30 days;  no surprise ... read more

  • 24 hr Fitness Hollywood

    Jul 24, 2009 by
    Not yet rated.
    Pros: Great facility and good range of equipment
    Cons: Parking costs $1.50, no paper towels. Sales people are underhanded.

    Summary: My brother is a member of the Irvine 24hr and an acquaintance and friend gave that particular gym high marks. I decided to check it out and the first thing that I ran into was that I needed to park in the garage just to access the facility. Yes you can ... read more

  • 24 hour fittness is the Ahole of gyms

    Jul 2, 2009 by
    Not yet rated.
    Pros: If you like dirty, crowded gyms full of rude people, is your gym.
    Cons: Rude dishonorable staff, dirty sweaty equipment, rude clients: everything but warts on a turde.

    Summary: Hi,A friend of mine, xxxx is a member of your gym. On friday, June 26, I accompanied him to his club, #802.Your delightful representative, Janet Perron, issued me a 7-day pass to try the club.I returned with my friend at 6:00pm this ... read more

  • 24 hours fitness: a pain to cancel

    Jun 1, 2009 by
    Not yet rated.
    Pros: Acceptable group clases and good facilities
    Cons: Can't cancel easily
    Crowded
    Expensive trainers
    Aggresive-selling-tactics

    Summary: I joined 24 hours fitness on January 2009, and by May, I decided I wanted to cancel my membership... well... you can't do it online, you can't do it at the gym, so you have to do it on the phone, for which you have to call between business hours (pacific ... read more

  • Angry Sales Reps don't sell much

    Nov 18, 2008 by
    Not yet rated.
    Pros: Lots of locations
    Cons: Rude, incompetent sales and receptionist staff.

    Summary: I live part time in San Diego and part time in Murrieta. As a friend has a membership at 24 Hour and as they have clubs in both locations, I decided I wanted to try out the San Diego club.I went to the club with my friend who had a guest pass. ... read more

  • Screwed by 24 Hour Fitness

    Nov 10, 2008 by
    Not yet rated.
    Pros: Decent clubs.
    Cons: Not honest.  Corporate policy to ignore and stonewall complaints. 

    Summary: It's been about three years, but I'll never forget. I worked out at the Hollywood, CA 24 Hour Fitness.  I had my lock cut in the locker room and lost my wallet, expensive watch, IPod, cash, car keys, etc.  Because I had my ID in my wallet and ... read more

  • Nice Gym - High Pressure Sales Staff

    Nov 3, 2008 by
    Not yet rated.
    Pros: Clean, great equipment, well lit, good variety of classes, nationwide access
    Cons: High pressure sales staff, can get crowded at peak times

    Summary: I recently joined 24 Hour Fitness in Portland, OR, at the Mall 205 location. The club is fantastic! It is clean, well lit, has plenty of equipment, basketball court, pool, hot tub, sauna, steam room & pro shop. There is plenty of parking, even at peak ... read more

  • Fraudulent BEWARE of 24hr fitness 3 year membership program - Fraudulent Membership advisor.

    Sep 24, 2008 by
    Rated a Helpful Review
    Pros: There is nothing much to say as pros.
    Cons:

    Fraud membership advisor. Three year program sucks. Old Machines.


    Summary: I signed up for the 3 year membership program at 24 hr fitness in Kirkland, WA. I was told that, if due to unavoidable circumstances if I were to cancel my membership, a prorated refund for the unused months will be given back to me. The guy who ... read more

  • LOL come on people -- hate the game LOL not the players

    Sep 16, 2008 by
    Not yet rated.
    Pros:

    Nice people. Lots of machines. Big pool.


    Cons: Lots of people. Complicated machines, at first. Lots of chlorine in pool -- LOL

    Summary: You can lose 30lbs without a gym -- I got my brother to lose 180 lbs in just over a year -- he stopped eating McDonald's 2 times a day, started eating smaller portions of meals, stopped snacking on sugar, and walked 1 mile a day!Before that, he ... read more

  • Very superficial and judgemental about overweight people

    Jun 28, 2008 by
    Rated a Helpful Review
    Pros: Only gym in this area open 24 hours
    Cons: They only want beautiful, already thin members.

    Summary: I'm writing this review after having tried unsuccessfully to join 24 Hour Fitness. I went in without any preconceptions other than them being expensive, but my experience certainly seems to confirm negative reviews below because even the gym staff ... read more

  • Filthy Clubs in Costa Mesa, California. (ALL OF THEM!)

    Jun 15, 2008 by
    Rated a Helpful Review
    Pros: In Orange County, 24 is your only option. That's not a pro.
    Cons: 15 words can't begin to cover all of it.

    Summary: I've been to all the 24 Hour Costa Mesa locations. Here's a quick round up of my experiences. -24 Hour Sport 19th Street This club is way over due for a make over. The upstairs weight area is cramped, and poorly vented. Like all Costa Mesa 24s ... read more

  • 24-Hour "I don't care."

    May 12, 2008 by
    Rated a Helpful Review
    Pros: Multiple locations
    Cons: Poor Customer Service and Unfair Charges

    Summary: I chose 24-Hour Fitness as my gym because I assumed they would be straight forward and honest. Recently, however, the corporate selfish grin was displayed quite grandly to me. I set up a automatic payment from my bank account. I did not regulate this ... read more

  • Generally a positive experience

    Mar 31, 2008 by
    Rated a Very Helpful Review
    Pros: Variety of locations, you can sign up month to month
    Cons: Inconsistent club quality, personal trainers are a sales staff

    Summary: I joined 24 hour fitness because of it's convenience. Basically, it was the closest gym to my place of work and there was a location near my house. I also travel a lot, and each of the cities I travel to have clubs near my remote offices. I really ... read more

  • Cherry-pick what you need it for

    Jan 28, 2008 by
    Not yet rated.
    Pros: Clean, well equipped, attractive
    Cons: Crowded, lots of high pressure to train with them, lots of "specials."

    Summary: The price was right when we prepaid -- $22 each for my spouse and I for three full years when you do the math. We have a Super Sport facility here (only six of these in the U.S. so far), which has every piece of workout equipment known to man. But we ... read more

  • 24 Hour Customer DISSERVICE!

    Jan 22, 2008 by
    Rated a Helpful Review
    Pros: Cheap, many locations, my trainer
    Cons: Customer DISservice Reps, old clubs, Club is filthy (Lynnwood, WA)-showers will make you puke!

    Summary: Pray that you never have to call their Customer Membership Disservices number. The Reps are combative, ill informed on policies (or trained that way), rude and on par with collections agents. When you call their main membership number, you will find ... read more

  • No More Stairmaster Steppers!!

    Oct 1, 2007 by
    Rated a Helpful Review
    Pros: Most clubs 24 hours, many locations, and atmosphere (in some of the newer clubs)
    Cons: Superior machine gone! Some clubs: weak water, empty soap containers, and no air conditioner (oxygen)

    Summary: After a long search through all the "new" 24 Hour Fitness center locations (those that have opened in the past year), I find they no longer carry the Stairmaster steppers (like 4400 or 4600), but instead will only carry the stepmills (7000). Upon ... read more

Showing 1-20 of 276 reviews
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