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Product MPN
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| MPN: |
SYSCAE-QE-AI |
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Key Features
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| Software Category: |
Network Management Tools |
| Version: |
Upgrade Version |
| Platform: |
PC |
| Software Type: |
Access/Login Control · Management Apps |
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License
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| License Category: |
Academic, Volume |
| Quantity: |
1 User/s |
| Licensing Plan: |
Network Associates TSP Licensing Program |
| Volume Pricing Level: |
Level A |
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Other Features
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| Package Qty.: |
1 |
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Miscellaneous
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| Product ID: |
20705545 |
| More Information |
| Details: |
Magic Management Center (MMC) allows administrators to view exactly what is happening in the support center at any time. It allows administrators to get real-time information on support center activity. The drag-and-drop interface lets administrators customize their view of the activity. Administrators can observe how many calls are open, who has the largest queue, or any activity that needs to be monitored - the possibilities are almost endless. Magic Management Center can present information graphically, in a report format. Users can drill down and get detailed information on any section of any view.??The Management Center Window can scan queries with counts based on query results and view a table with the records found for a selected query. Administrators can see which Magic users are currently logged into any part of the system.??Managers need to keep tabs on the performance of all areas of the help desk simultaneously. Magic Management Center empowers help desk managers with t... |
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