Brinks Home Security System

Pros: Great service, right price
Cons: None

My house was broken into a few weeks ago. My neighborhood was always the kind where you didn't have to lock your doors or worry about this crime but I guess no matter where you live, it can happen.

I decided that it was not going to happen...

Pros: Brinks Has to Be Better than SecurityLink/Ameritech
Cons: More Expensive-Removal of some Equipment

In building our home, we added-on a very important service, a home security system. It wasn't so much as the need, but more for the peace of mind. The security system does lower the homeowner's insurance, too. In shopping for the system, we did...

Pros: easy to use
Cons: none

That is what I can buy for 23.95 a month. I think I get a great deal.

When I bought my house the system was already in my house. I decided to have it activated. Since it was in the house I did not have to pay to have it installed.

...

Pros: 24 hour monitoring, fairly quick installation, quick call back on alarms
Cons: Poor trouble shooting methods, customer service needs improvement

When I was closing the deal on my home in 1996, I knew that I was going to need to get a security alarm, as it did not have one. So, when I saw a representative from Brinks Security at a local Fair, I figured that I would ask a few questions and...

Pros: Fast response on burglar alarm system
Cons: Did not call fire department when our home burned down

I am writing only from my personal experience. We had been monitored by Brinks for almost a year and were very pleased with our system. We had a few false alarms with the motion sensors, but response was fast.
The nightmare: On February 25, 2002,...

Pros: When it was connected, the Brinks equipment worked. We had no false alarms.
Cons: Poor service. Poorly trained customer service reps. Flawed procedures to protect customer accounts.

Brinks Home Security installed a security system in our Austin, Texas office. We originally leased two adjoining suites, but last summer, we decided to move everything into only one of those suites and close the other. Since there were alarm sensors in...

Pros: The sales guy at the beginning was nice.
Cons: Poor installation, permanent damage to our home, low-quality equipment, poor customer service.

Brinks sent one under-qualified installer to put in our new system. First, he cut out a channel across our hallway wall to bury the cable in, and filled it with putty (which didn't match anyway). Next, he put the keypad on the wrong wall. Next, he put ...

Pros: -the security system was functional -free decals for the window
Cons: -poor customer service -no fire monitoring service -inflexible contract policy -

We recently installed Brinks security for our business. The installation and use of the system appeared to go quite well. There are several major problems, all of which stem from poor disclosure prior to installation: -you need to do alarm permit ...

Pros: None from where I am standing.
Cons: The most shameless company I have ever come into contact with.

We moved into our house in November 2007 since I work for the Fire Department and my wife and kids are home alone I decided to have Brinks install a security system in our home, why not it's a name you can trust right...wrong. About a month ago I ...

Pros: Great customer service,installation, and fast call back.
Cons: Fees are a little high for monitoring.

I have had a Brinks system in my home for 9 years with very good customer service and support.

Although I live in a small NW town with little crime the system was a good investment, because the bad guys know that small town people love to...

Pros: No pros whatsoever.
Cons: See above.

Worst company ever. It seems that they really don't train their customer service staff, so that you never get the same answer to your questions, and they are constantly trying to place the blame on each other, rather than solve your problems. We have ...

Pros: Cheap initial installation. They do call you if your alarm is set off.
Cons: Very poor customer service. Alterations are quite expensive.

I had the basic system installed. The sales representative suggested a location for the motion detector monitor. However, when the technician came to install the monitors, he decided to put it in another location, which means having to turn off the ...

Pros: System installation less expensive because you do not own the equipment.
Cons: Incompetence technician, faulty billing system.

I had Brinks in my previous house and carried the plan over to my new house. Since the house already pre-wired, the sale guy offered me very attractive price for installation and assured that no wireless devices needed. I took the bait and did not ...

Pros: The hardware they install.
Cons: Brinks "customer service" policies. Easily bad enough to outweigh the hardware.

I switched from ADT to Brinks about a year and a half ago. My contract is up in June of 09 and I'll be switching back as soon as it's up. I won't do business with crooks.I've had no problems (including no break-ins) while I've had them. The ...

Pros: no issues with monitoring
Cons: horrible customer service, rude management, unfair cancelation practices

A few weeks ago my husband was laid off from a very WELL paying job, which he had been employed with for over 10 years. We called Brinks to inform them of our new financial hardship and to see if we could suspend our service until he found another job. ...