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Home Security Systems

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    Highest Rated Consumer Review by the Community

  • Someone’s breaking into the house! Protection One had better call the police!

    Oct 26, 2001 by
    Rated a Very Helpful Review
    Pros: REALLY LOUD siren to scare off intruders
    Cons: terrible billing department, a lot of technical problems

    Summary: We’ve had the Protection One Home Security System since September 1999, a month after we first moved into the 50-year-old house that we now call home. At the time, my husband was occasionally taking business trips for his company, and we felt ... read more

  • ADT has the worst service

    Jan 1, 2013 by
    Rated a Helpful Review
    Pros: They used to have great service, but over the past couple years, its been terrible.
    Cons: Horrible service, they overcharge, rude service representatives, so much for 24/7 service... 

    Summary: I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you on hold and an hour later tell you that they could ... read more

  • Front Point is the best for your money

    Nov 24, 2012 by
    Rated a Very Helpful Review
    Pros: Easy setup.  Totally wireless.  Many features.  Great customer service.  Easily upgradable.
    Cons: None.

    Summary: I had ADT for 16 years in a home which was in a very high crime neighborhood.  The one good thing I will say about ADT is that the one time that our house was broken in to they had the police there in minutes.  Of course, the police were never ... read more


    May 14, 2012 by
    Rated a Helpful Review
    Pros: Well known name
    Cons: 3:45 AM Wake Up Calls for a low battery

    Summary: I just received a call at 3:45 AM from an automated ADT service line that notifying me that I have a low battery.  I called the line back and at this hour only could reach the monitoring desk(the desk that you call if your alarm is going off, which ... read more

  • GE with Shearer Security Devices

    Nov 6, 2011 by
    Rated a Very Helpful Review
    Pros: Monthly PriceService
    Cons: Paid for entire system (good price though)

    Summary: I purchased a GE alarm system through Shearer Security Devices out of Harrisburg, PA.After reading some of the advice from http://www.my-self-d efense.com/best-home-alarm-sys tem.html I called several companies and got prices.  Shearer ... read more

  • FrontPoint Security is the best - easy to use & install

    Sep 5, 2011 by
    Rated a Very Helpful Review
    Pros: NO in home visit required to get pricing; no extra phone line needed.
    Cons: Not well known - but they should be! They are awesome.

    Summary: The Bay Alarm monitored alarm system we had in our house was 20 years old and starting to fail.  Their service was good, but an alarm had gone off and they didn't phone it into the police (it was a false alarm, but still....)  So we wanted ... read more

  • Protection One Failed to Monitor Properly for 3+ Years

    Aug 6, 2010 by
    Not yet rated.
    Pros: Support answers the phone 24 x 7 and does their best to be helpful
    Cons: Unreliable companyJust out to make moneyAren't committed to customer success and satisfaction

    Summary: Had Protection One for three years. Got no false alarms. In fact, got no alarms at all from it. Then one day I was working on a bedroom window and noticed the alarm didn't sound when the window was opened. Further research revealed none of the wired ... read more

  • FrontPoint Security

    Aug 6, 2010 by
    Rated a Helpful Review
    Pros: Reliable cellular network communications, easy installation, fantastic remote monitoring capabilities.
    Cons: Adding sensors can take a phone call for assistance but not too hard.

    Summary: After we ditched our landline, we started looking for an alarm system.  There were solutions that used IP technology but FrontPoint uses cell networks.  I just find that to be more reliable.  The web interface is great and the iPhone app ... read more

  • Frontpoint Security System

    Nov 1, 2009 by
    Rated a Very Helpful Review
    Pros: Event driven, customizable notifications.  Control remotely.  You know what's going on at your house.
    Cons: Needs better documentation and cameras cords are ugly and too short.

    Summary: I have had this sytem for about 6 months and I guess its time for a review.  I spent a couple years occasionally searching for a security system and was always disappointed mostly that I could get notified that someone had broken in but could ... read more

  • Frontpoint ROCKS!!!

    Oct 16, 2009 by
    Rated a Very Helpful Review
    Pros: easy to setup, works great customer service is in the US (new york actually)
    Cons: i wish it was cheaper, but then Im cheap and $39/mo 

    Summary: OK so I used to travel a lot and my wife wanted to be sure that we had an alarm for the house while I was away.  My in laws have Brinks and I know people with ADT.  I never heard any of them say they really liked the service, usually ... read more

  • not recommend to my freinds

    Aug 31, 2009 by
    Rated a Helpful Review
    Pros: charging your monthy fee on time,
    Cons: it is a trap

    Summary: I will not work with this company anymore, Protection one are charging me monthly maintenance fee but when I called I had to wait one week till the technician come and if the technician come within 24 hours they are charging every 15 minutes , not an ... read more

  • FrontPoint: bright light in a dark week

    Jul 16, 2008 by
    Rated a Very Helpful Review
    Pros: Secure wireless system (no land line needed); patient, friendly sales and technical support; great price.
    Cons: They can't anticipate everything in their written material (not really a con!)

    Summary: FrontPoint Security was a bright light in a dark week where it took four visits by the plumber to install a new faucet, three trips to the home improvement store to find a vanity top that wasn't damaged, and an hour and a half to re-instate my ... read more

  • Protect America Home Security System

    Apr 28, 2008 by
    Rated a Very Helpful Review
    Pros: quickly get you a security system
    Cons: customer service (might be more wrong with them, but the system was never opened)

    Summary: We wanted a security system because my husband was recalled by the Marine Corps and I would be living by myself in Virgina. After (admittedly very little research), we purchased a security system from Protect America in January 2008. It was shipped to ... read more

  • FirstLine Security - Unresponsive, Unreliable and charges fraudulently.

    Mar 21, 2008 by
    Rated a Helpful Review
    Pros: The system may be ok, but not the support or customer service.
    Cons: Nearly impossible to get to customer service, fails to honor agreements.

    Summary: FirstLine Security, based in Orem Utah fails to honor it's contracts and continues to charge monthly fees fraudulently. It is virtually impossible to get through to anyone on the phone regarding any matter. Avoid this company all costs. Detail: I ... read more

  • FrontPoint Security Has It All

    Mar 16, 2008 by
    Rated a Helpful Review
    Pros: state of the art security system, great customer support, high quality equipment competitive pricing
    Cons: none

    Summary: I have had their system for a few weeks and am impressed by outstanding equipment and service. Their model is a little different from the usual burglar/fire/CO alarm. The equipment is sold online, and you can monitor your system remotely using online ... read more

  • FrontPoint Security Solutions does indeed rock!!

    Feb 27, 2008 by
    Rated a Very Helpful Review
    Pros: Amazing VALUE, GSM Wireless, Alarm.com, unbelievable customer_service, short contract, non-proprietary equip.
    Cons: Nothing. Almost a no-brainer if you want a REAL security system + home automation

    Summary: Yes, I second Tommy's opinion completely (go FDNY!). FrontPoint Security Solutions is a true gem among the currently rather frustrating and underwhelming residential alarm industry. I also did thorough research, and in the end, FrontPoint Security was ... read more

  • FrontPoint Security

    Feb 21, 2008 by
    Rated a Very Helpful Review
    Pros: Wirless, 23rd century technology, extremely dependable, upgradable, diversified, and well these guys are the best!!!
    Cons: No Cons

    Summary: I see mostly negative reviews all around about security company's and their systems. We'll, there is a leader, honest, and well diversified company not only protecting your family and assets, but controlling your home from any where in the world!!! I ... read more

  • Beware of Firstline Security

    Aug 12, 2006 by
    Rated a Helpful Review
    Pros: None
    Cons: Misrepresentation of product

    Summary: A salesperson from Firstline Security came to our home and offered us a wireless security system, 2 smoke detectors, and keyless entry for $36.99 per month for 36 months. The equipment would be free as we were to be an "advertising" house for them. We ... read more

  • Do your homework before selecting Protection One!

    Apr 21, 2002 by
    Rated a Very Helpful Review
    Pros: The Security and Peace of Mind.
    Cons: False Alarms, Police Dept. Fees

    Summary: I have had a Security System for a number of years and have always enjoyed the peace of mind. However, now that we have retired we don't feel the need for the system any more. It is now April 2002 and I have been attempting to terminate my ... read more

  • Is Anyone Ever 100% Safe?

    May 25, 2001 by
    Rated a Very Helpful Review
    Pros: A true sense of being safe and protected in your own home.
    Cons: Monitoring fees can sometimes be expensive.

    Summary: We live in a good section of town, and had never considered getting an alarm system installed...that is, until my mother's house was broken into a few years ago...in broad daylight, no less! Apparently, the intruder had been watching her 'comings and ... read more

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