Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Oct 26, 2001
Pros: REALLY LOUD siren to scare off intruders
Cons: terrible billing department, a lot of technical problems
Summary: We’ve had the Protection One Home Security System since September 1999, a month after we first moved into the 50-year-old house that we now call home. At the time, my husband was occasionally taking business trips for his company, and we felt ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 1, 2013
Pros: They used to have great service, but over the past couple years, its been terrible.
Cons: Horrible service, they overcharge, rude service representatives, so much for 24/7 service...
Summary: I've been a customer of ADT since 1995. And the service used to be good. Now, I would never recommend ADT to anyone! Stay clear of this company, your house could be burning down and they would put you on hold and an hour later tell you that they could ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 24, 2012
Pros: Easy setup. Totally wireless. Many features. Great customer service. Easily upgradable.
Cons: None.
Summary: I had ADT for 16 years in a home which was in a very high crime neighborhood. The one good thing I will say about ADT is that the one time that our house was broken in to they had the police there in minutes. Of course, the police were never ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 14, 2012
Pros: Well known name
Cons: 3:45 AM Wake Up Calls for a low battery
Summary: I just received a call at 3:45 AM from an automated ADT service line that notifying me that I have a low battery. I called the line back and at this hour only could reach the monitoring desk(the desk that you call if your alarm is going off, which ... read more
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Rated a Helpful Review by the Epinions community
Nov 6, 2011
Pros: Monthly PriceService
Cons: Paid for entire system (good price though)
Summary: I purchased a GE alarm system through Shearer Security Devices out of Harrisburg, PA.After reading some of the advice from http://www.my-self-d
efense.com/best-home-alarm-sys
tem.html I
called several companies and got prices. Shearer ... read more
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Rated a Helpful Review by the Epinions community
Sep 5, 2011
Pros: NO in home visit required to get pricing; no extra phone line needed.
Cons: Not well known - but they should be! They are awesome.
Summary: The Bay Alarm monitored alarm system we had in our house was 20 years old and starting to fail. Their service was good, but an alarm had gone off and they didn't phone it into the police (it was a false alarm, but still....) So we wanted ... read more
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Not Yet Rated by the Epinions community
Aug 6, 2010
Pros: Support answers the phone 24 x 7 and does their best to be helpful
Cons: Unreliable companyJust out to make moneyAren't committed to customer success and satisfaction
Summary: Had Protection One for three years. Got no false alarms. In fact, got no alarms at all from it. Then one day I was working on a bedroom window and noticed the alarm didn't sound when the window was opened. Further research revealed none of the wired ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 6, 2010
Pros: Reliable cellular network communications, easy installation, fantastic remote monitoring capabilities.
Cons: Adding sensors can take a phone call for assistance but not too hard.
Summary: After we ditched our landline, we started looking for an alarm system. There were solutions that used IP technology but FrontPoint uses cell networks. I just find that to be more reliable. The web interface is great and the iPhone app ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 1, 2009
Pros: Event driven, customizable notifications. Control remotely. You know what's going on at your house.
Cons: Needs better documentation and cameras cords are ugly and too short.
Summary: I have had this sytem for about 6 months and I guess its time for a review. I spent a couple years occasionally searching for a security system and was always disappointed mostly that I could get notified that someone had broken in but could ... read more
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Rated a Helpful Review by the Epinions community
Oct 16, 2009
Pros: easy to setup, works great customer service is in the US (new york actually)
Cons: i wish it was cheaper, but then Im cheap and $39/mo
Summary: OK so I used to travel a lot and my wife wanted to be sure that we had an alarm for the house while I was away. My in laws have Brinks and I know people with ADT. I never heard any of them say they really liked the service, usually ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 31, 2009
Pros: charging your monthy fee on time,
Cons: it is a trap
Summary: I will not work with this company anymore, Protection one are charging me monthly maintenance fee but when I called I had to wait one week till the technician come and if the technician come within 24 hours they are charging every 15 minutes , not an ... read more
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Rated a Helpful Review by the Epinions community
Jul 16, 2008
Pros: Secure wireless system (no land line needed); patient, friendly sales and technical support; great price.
Cons: They can't anticipate everything in their written material (not really a con!)
Summary: FrontPoint Security was a bright light in a dark week where it took four visits by the plumber to install a new faucet, three trips to the home improvement store to find a vanity top that wasn't damaged, and an hour and a half to re-instate my ... read more
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Rated a Helpful Review by the Epinions community
Apr 28, 2008
Pros: quickly get you a security system
Cons: customer service (might be more wrong with them, but the system was never opened)
Summary: We wanted a security system because my husband was recalled by the Marine Corps and I would be living by myself in Virgina. After (admittedly very little research), we purchased a security system from Protect America in January 2008. It was shipped to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 21, 2008
Pros: The system may be ok, but not the support or customer service.
Cons: Nearly impossible to get to customer service, fails to honor agreements.
Summary: FirstLine Security, based in Orem Utah fails to honor it's contracts and continues to charge monthly fees fraudulently. It is virtually impossible to get through to anyone on the phone regarding any matter. Avoid this company all costs. Detail: I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 16, 2008
Pros: state of the art security system, great customer support, high quality equipment competitive pricing
Cons: none
Summary: I have had their system for a few weeks and am impressed by outstanding equipment and service. Their model is a little different from the usual burglar/fire/CO alarm. The equipment is sold online, and you can monitor your system remotely using online ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 27, 2008
Pros: Amazing VALUE, GSM Wireless, Alarm.com, unbelievable customer_service, short contract, non-proprietary equip.
Cons: Nothing. Almost a no-brainer if you want a REAL security system + home automation
Summary: Yes, I second Tommy's opinion completely (go FDNY!). FrontPoint Security Solutions is a true gem among the currently rather frustrating and underwhelming residential alarm industry. I also did thorough research, and in the end, FrontPoint Security was ... read more
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Rated a Helpful Review by the Epinions community
Feb 21, 2008
Pros: Wirless, 23rd century technology, extremely dependable, upgradable, diversified, and well these guys are the best!!!
Cons: No Cons
Summary: I see mostly negative reviews all around about security company's and their systems. We'll, there is a leader, honest, and well diversified company not only protecting your family and assets, but controlling your home from any where in the world!!! I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 12, 2006
Pros: None
Cons: Misrepresentation of product
Summary: A salesperson from Firstline Security came to our home and offered us a wireless security system, 2 smoke detectors, and keyless entry for $36.99 per month for 36 months. The equipment would be free as we were to be an "advertising" house for them. We ... read more
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Rated a Helpful Review by the Epinions community
Apr 21, 2002
Pros: The Security and Peace of Mind.
Cons: False Alarms, Police Dept. Fees
Summary: I have had a Security System for a number of years and have always enjoyed the peace of mind. However, now that we have retired we don't feel the need for the system any more.
It is now April 2002 and I have been attempting to terminate my ... read more
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Rated a Very Helpful Review by the Epinions community
May 25, 2001
Pros: A true sense of being safe and protected in your own home.
Cons: Monitoring fees can sometimes be expensive.
Summary: We live in a good section of town, and had never considered getting an alarm system installed...that is, until my mother's house was broken into a few years ago...in broad daylight, no less! Apparently, the intruder had been watching her 'comings and ... read more
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