Travelocity

Pros: Site is easy to navigate.
Cons: Customer Service is non-responsive and non-existent.

Travelocity works well until you have a problem. And this is exactly where they fall apart. Their website has problems with bookings. You select your dates and the Travelocity confirmation (after they take your credit card info & you select I Agree)...

Pros: None
Cons: Unresponsive Customer Service

Am so bummed and frustrated with Travelocity its just unfathomable...I booked a ticket for my parents in July 2008 to visit us for 6 months sometime in 2009.. Both the tickets were confirmed(got an email that stated the itinerary was confirmed but not ...

Pros: I haven't any positive experience to relate.
Cons: Travelocity is unavailable to handle customer complaints in a timely manner and unresponsive to complaints.

My experience with Travelocity was far less than ideal. I may have made a simple error in selecting the wrong month of return for a RT airline reservation for my daughter. I tried for three consecutive days to reach Travelocity to correct the error....

Pros: Very easy site to navigate, quick, user friendly
Cons: sometimes it has too much information

I love to travel. I hate spending money that I don't have to. I don't like to "chance" it by making a bid and flying when ever they want me to fly. Add all of those together and Travelocity is what I need to get me where I want to go, when I...

Pros: Selection and User friendly
Cons: havent found one

I travel extensively and Travelocity.com has been there almost every step of the way. The only times I haven't used it is for buying plane tickets. I get special deals on those so it is much cheaper for me that way :o) At any rate, Travelocity is where...

Pros: fast and convenient
Cons: none that I've found

Travelocity is the best internet travel tool there is! Not only can you search for the best available prices on airline tickets, hotels and car rentals, but it's free and fast. I've bought many airline tickets through Travelocity and have consistently...

Pros: I don't have any good previous experience.
Cons: Customer service was not able to come up with solution to remedy complaints.

We booked two round trip tickets on Frontier Airlines from Minneapolis to San Jose on July 16th, 2003 from Travelocity. The tickets were for leaving on September 4th and returning on September 7th. We got our itinerary and printed them out via email. We l ...

Pros: FINALLY reaching someone at Disney who know what was going on
Cons: customer service ishas no ability to help. They only blame others for their mistakes.

Travelocity review Tried to book our Disney vacation online, but the site kept changing my arrival date to my departure date. I called the 800 number. My original hotel was no longer available. I picked another hotel. The woman (Rosemary) was ...

Pros: Good for cheap tickets when plans will absolutely not change
Cons: Try getting a refund in less that 4-5 months or getting a new ticket

First, last April I bought a number of tickets from Travelocity . Most of them produced no problems. However, on one leg I had full fare tickets for my family to fly from Hong Kong to Beijing. We were going to be delayed because of visa problems. I...

Pros: They speak fairly good english.
Cons: A confirmation means NOTHING

My husband and I booked a trip to Cambodia on May 4, 2008. The trip was to take place in October 2008. After about 1 month we get an email saying that the airline (China Air) no longer will fly out of Seattle so we will have to go to San Francisco. ...

Pros: They are great if you don't have a problem with your reservation.
Cons: A lot of time on the phone with customer service if you have a problem.

If you have a problem and need to contact customer service have a good book on hand because you'll b ...

Pros: I have to write something positive? Well, I used to think the gnome was funny.
Cons: Everything. Round about emails and phone calls. Travelocity has a faulty mapping system.

I booked three night in a York hotel, based on the fact they included it in the "York Centre" category and it was mapped within easy walking distance to the Minster. Turns out the hotel is 15 miles out of town! The best they could offer me was a $50 voucher off a future purchase, which isn't going to happen! They took my "non refundable" payment and do not seem willing to admit it was their problem.

Pros: None that I can possibly think of!!!
Cons: Customer service is a joke-good luck

The first time I used travelocity I was completely disappointed!!! I was attracted to the cheap hotel buy, bad decision. After booking the hotel through travelocity I called to make sure they do park n fly as I had seen advertised all over the internet! No they said! So I called travelocity thinking that I could probably just fix the problem-nope my fault and now I have to pay $25! (I called them 2 minutes after making the reservation!) I have now rebooked with this hotel directly through them and I am getting the park N fly deal. Then the lady at the hotel told me if you book through travelocity-this is only to stay it doesn't include park N fly!!! Travelocity is all around a bad deal. These people have no idea what the word customer service means.

Pros: none
Cons: everything, never use them, ever, no matter what

I wanted to make one very simple change to a flight for which I paid $10,000 and I have now spent 12+ hours on phone calls, made two trips to the airport and one to the Fedex office, called all the air partners who they were unable to talk to themselves, paid for Fedexing the tickets , etc. All their customer "service" is done out of India, mostly by people who barely speak English. In short, it has been a horrible experience and they are unable to do anything to help me. They are incompetent, are not doing their best to represent the customer's interest.

Pros: Site is user-friendly but so are others
Cons: Reservations are unreliable, bad business practices

Purchased air flight to Hawaii. They allowed me to make this reservation successfully. A full day later they called to say my reservation did not go through and if I wanted that same flight I had to pay a little over $100 more. I don't know why they allowed me to make that reservation to begin with, only to reject it later. I could have made that same reservation with the better price at another reservation site and saved myself the wasted time and effort.