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Talk about Chutzpah! (Reply to this comment)
by wendyvm
I have been to that site and it says very clearly NO REFUNDS. You know that when you bid for something like this you take what you get. If you wanted to spend more time with your family, how is that the fault of Priceline and not your own? It was your decision to get whatever you could get by paying the lowest price.
They had the right to not give you a dime back and should not have. Your type of irresponsible behavior should not be rewarded.
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Dec 13 '06
6:55 am PST
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Expect the worst (Reply to this comment)
by wlbrown
I guess priceline should emphasize that you'll probably get your worse case scenerio when you book a "name your price" airline trip, and that your willingness to leave between 6am and 10pm means you'll be leaving the departure airport at 10pm and returning at 6am :-)
I booked a trip, Chicago to Wichita, and was floored that I'll getting there via Minneapolis! Guess I'm lucky the New Orleans airport is closed. So you can also expect to be able to drive to your destination in less time than what Priceline might set up for you.
I'm going to go ahead with this trip, taking responsibility for my mouse click, but I feel like a mark and won't use this service again. Imagine the worst possible time and route, and if that's OK, you should be fine with priceline.
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Sep 04 '05
9:47 am PDT
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priceline.com phone customer service (Reply to this comment)
by smartwomn
I bought 15 tickets on priceline.com for a business function. (Luckily) I needed to add another person, and called the airline to see if the flights were still available so that they could travel with the rest of us because I couldn't find the exact flights on priceline. Delta said that the CONFIRMED flights had been changed by lowestfare.com ( an affiliate of priceline.com). Now 3 of us were flying separate from the others, and all flight times changed by 1 to 1 1/2 hours earlier for our outbound flights. Needless to say I needed to get in touch with someone to find out what was going on. Delta gave me a phone number to lowestfare.com, which lead to automated help, not what I needed. Priceline's site let's you email them, hoping they will get back to you withing 3 hours...didn't happen. No phone number to talk to a real person. After an hour online I found a phone number for priceline.com (866-925-5373, 866-932-4687, 800-340-0575). Turns out the airline changed the departure time of our connecting flight by 15 min which didn't leave enough time and so they had to change all the flights... Customer service once I got a real person was AWESOME! They were great about explaining the problem and working with the airline to fix it. As long as you have the phone number in case of emergency, I totally recommend priceline. By far best prices, even better than the actual airline!
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Apr 21 '05
12:04 pm PDT
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econolodge in myrtle beach (Reply to this comment)
by jewelrama99
my family stayed at econolodge in myrtle beach and our stay was very very pleasant.staff was very helpful,we can't wait to go there next year
ken
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Jul 16 '04
7:19 pm PDT
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You are stupid (Reply to this comment)
by JohnnyAwesome
So basically the whole point of the "review" was to tell people you can't cancel tickets bought on Priceline? NO KIDDING! That is the whole point of Priceline, moron. That is why they are able to offer tickets at lower prices. And its not fine print either. They tell you about 100 times that you CANNOT cancel tickets if your request is accepted. The only reason you get good prices is that you are agreeing to fly at any time on the days you specified. If you need to be picky about your times, then you have to pay through the nose for tickets like everyone else. Are you that stupid that you did not know that? As far as them not responding right away to your little hissy fit, give me a break. You should be on your knees thanking them for letting you off the hook so easily. Two phone calls and the whole thing disappears, even though you were 100% wrong? Yeah, really bad service.
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Dec 05 '02
4:56 pm PST
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Priceline help (Reply to this comment)
by travelplus
I read your informative article on Pricline and I had some questions to ask. First of all I am planning a trip to Hawaii for this summer and It seems that all flights to and from Hawaii don't depart in the early morning or late evening so why wouldn't Priceline be a good choice? If there are any connections most would be in Honolulu from San Francisco. Is it possible for one to go to Huston then to Honolulu before going to Kona? Is it better to book the hotel before or after you get your final ok? This is my first time trying to use the service and I want my questions clarified before I get myself into real trouble. Can I call the airline after to select my seat assignment? Please email vipclub@msn.com with your response. Anyone who knows the answers would help a lot.
Thanks for the help.
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Jun 24 '02
10:10 pm PDT
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Hmmmm.... (Reply to this comment)
by mrbluesky
Let's see....you wait till the last second; you don't read the fine print; you offer them a price; -- and it's their fault you don't agree with their terms when they accept your offer.
I think Priceline is in the right here, no disrespect intended however.
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Jun 24 '02
12:17 pm PDT
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Look before you buy (Reply to this comment)
by CMPCAP
Although your review was well written, and I rated it highly, I have to disagree with your opinion. Priceline is very clear when you input your credit card that it will be a FINAL purchase if they accept your price. The hours they will look for flights is very clear also. You have to be somewhat flexible when you purchase a ticket with them. You may get a early morning departure or late night. If that is not acceptable to you then you need to look elsewhere. The price I save is worth the times they give me.
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Feb 14 '01
4:54 pm PST
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Re: Flight times (Reply to this comment)
by dontwanagrowup
This is regarding the writer's comments regarding the "fine print" in relation to the flight times. This example is pasted directly from Priceline's website in the box the verifies flight dates, cities, etc:
Flight Times: Depart any time between 6 a.m. and 10 p.m.
I don't know about most people, but personally I would never purchase anything like an airline ticket which can easily run well over $300 without reading something as simple as the item listed above.
Joe
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Sep 02 '00
5:34 pm PDT
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ENZOF (Reply to this comment)
by ENZOF
THANKS FOR THE WARNING...YOUR EXPERIENCE SMACKS OF NEWTONS LAW
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Aug 13 '00
8:50 pm PDT
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Good For You! (Reply to this comment)
by AinsleyJo
Good for you--and lucky, too!
Sounds like you must have come up with the perfect formula to make those Priceliners squirm like worms!
And I'm certain that, for every lucky one like you, there are others who simply lose out!
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Jul 26 '00
9:13 pm PDT
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gsp00 (Reply to this comment)
by gsp00
this just goes to show that dispite policies, the skweeky wheel always gets the grease, all you have to do is complain enough to get what you want, if your civilized and realize that things are the way they are, then you get nothing, if you complain you get somthing for nothing, even when its your own fault
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Jul 23 '00
6:03 pm PDT
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It is not their fault if you don't read directions. (Reply to this comment)
by jmcpro
I am sorry, but I have to totally disagree with your opinion. The entire basis of your opinion is based on your ignorance to not read directions first. I am surprised that you got any money back because legally Priceline.com should not have to refund your money. To add to that they are not even morally obligated to refund your money. I have taken roughly 8 flights in the past year with priceline and have saved nearly $2000 compared to the best price available at the time of the ticket purchase. And to add, when I knew that I had a set timeframe, I had to cough up the bucks for a standard travel agent. I travel from Louisville to Dallas as well. I have had to accept an early flight before, but I read what I am signing (remember your initials?) You legally accepted the terms to the agreement whether you read them or not. It is the equivalent of running a stop sign and getting a ticket because you simply didn't look up at the corner to see the stop sign.
To all the others, like I said, I have saved near $2000 in flight costs over the past year. Here is how you use priceline. Read the legal jargon, if you don't feel comfortable with it then stay in your safety zone and go elsewhere to read their legal jargon. Here are the basics. You submit a bid for locations, price, day, red-eye or not, jet or non-jet. Thats it. If they find a flight that matches your criteria within a window from 6am to 10pm (plus red-eye if you chose that option) your credit card is immediately charged for the flight and your itinerary is sent to your email address. You have the flight and that is it. If it is not accepted, you can bid again. So, here is how you bid again. You have to change an option other than the price such as date or airport though you can change the price as well. So, here is the trick. First, use the option to bid again so you can continue to use the bonus money you chose the first time. Set the date one day back and the price to $1. (Yep, I said 1 buck) This resets the system so you can bid incrementally on the day you want. After your dollar bid fails, increase the original bid by $10. Each time your real bid fails, set the price back to a day earlier and $1.
You have to remember that price is relative as are the savings. If you have to lose a day of work, you might be better off paying full cost depending on how much you make. If you can't just accept the time variance, then you shouldn't do it. The purpose if for those who are flexible and desire to save money. By the way, if you try too late around a holiday or regional peak season, then prices accepted will be higher, possibly much higher.
Good Luck!
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Jul 04 '00
4:26 pm PDT
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Pricline will cancel... (Reply to this comment)
by bsmc1234
... though there are strict rules against it. Typically, they'll do it as a "one time only" thing and chew you out for it.
Brian
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Jul 03 '00
5:40 pm PDT
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Poster Child (Reply to this comment)
by gungian
Holy Cow!
You are certainly a poster child for the “Caveat Emptor” proponents.
Thank you for an informative and well-written opinion.
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May 28 '00
4:04 am PDT
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Bummer (Reply to this comment)
by 4paws
Bummer. I haven't had any dealings with Priceline yet, but have been trying some new stuff on the web, like discount services. Thanks for sharing your experience.
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May 20 '00
3:46 pm PDT
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Well done. (Reply to this comment)
by MARIEROY
I haven't used this service yet.
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May 09 '00
6:06 pm PDT
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Re: Good warnings, but too much sense of entitlement. (Reply to this comment)
by M_Lee_Williams
I wonder what Priceline lost when Carol changed her travel plans. I wonder if the company was able to resell the space on the airline. I would guess they probably did. I mean it was tickets for travel a holiday period!!!!! I would think it would be easy to sell. But, beyond this specific situation, I bristle, too, at having to pay and get nothing in return. Perhaps if more people like Carol balked at the Priceline rule about the $75, Priceline would have to change its policy. I think Priceline is making enough money without having to take our money when we cancel. If the company was just willing to apply that seventy-five bucks on a later flight that would be customer friendly. Policies such as this and then rude customer service employees certainly do a lot to anger folks and make them decide to never use the company again. There should be a lesson in that for companies. There should be a lesson in that for consumers -- we've gotten too complacent about expecting better service.
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May 01 '00
5:03 pm PDT
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thanks (Reply to this comment)
by zzJulia
for warning us. My mom has begged me to show her how to buy tix through Priceline (she's a PC phobe) and I've refused adamantly. The price is attractive but knowing how demanding and indecisive my mom can be when making traveling plans, I just know I would be asking for disaster. I'd rather pay more to make sure she's happy with her tix and can change her plans with more ease.
I firmly think that Priceline is for the person who has absolutely no preference or has a high tolerance for inconvenience. Just the thought of sorting my grocery is enough to make me cringe.
great review,
Juls
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Apr 19 '00
3:18 pm PDT
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cheap is as cheap does (Reply to this comment)
by friskycelery
I've never used Priceline because I like to make the final choice of airline and flight times, and from your experience, it looks like you don't get that option. Thanks for sharing your experience.
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Apr 16 '00
1:28 pm PDT
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Re: I learned something! (Reply to this comment)
by ifif1938
Me too, I knew there was was reason I was hesitant to use priceline before , now I know why
thanks
Barbara
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Apr 15 '00
5:06 pm PDT
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Make SURE (Reply to this comment)
by zelo
Make SURE when using these services you know EXACTLY what you are getting. That is the reason they can get you the tickets so inexpensively.
$50 is the usual fee to cancel the ticket; not $75, though I am suprised you got them to do it.
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Apr 14 '00
6:25 pm PDT
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I learned something! (Reply to this comment)
by Anne_Johnston
Very interesting review - I have never bought or used priceline.com, so all this info was new to me. I'll definitely watch out! Great review for me and other consumers. Anne
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Apr 14 '00
4:39 pm PDT
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Thanks! (Reply to this comment)
by pogomom
I started making reservations with Priceline several times and never completed the order. It just scared the heck out of me. I fly on passes so flight scheduling was not a concern. I tried them when booking hotels. It does not appear that there is any real choice in location or chain. I think I'll pass, thanks for the warning.
Outstanding review!
xoxox Helen
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Apr 13 '00
11:33 pm PDT
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Sorry (Reply to this comment)
by ingridjen
Carol,
Sorry about your loss. Did they credit your credit card for the amount of the ticket less the $50? Thanks for sharing your experience.
Ingrid
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Apr 13 '00
9:06 pm PDT
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Re: Good warnings, but too much sense of entitlement. (Reply to this comment)
by caroleg
Well....I certainly learned an expensive lesson. -- Carole
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Apr 13 '00
6:21 pm PDT
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Good warnings, but too much sense of entitlement. (Reply to this comment)
by tom
Caroleg,
Certainly you write a good review telling us to watch out for the off-peak flight times and no-cancel policy at Priceline. I agree *completely* with those warnings as I've tripped over those hazards in the past.
But I object to your sense of entitlement; those restrictiosn comes with the territory of buying discount tickets! I've bought some tickets from Priceline before, and I clearly remember clicking a button that says something to the effect of: "you are making a firm bid. this can't be changed or cancelled and if you change your mind."
That seems pretty clear to me; you can't really expect to be able to back out on your decision after agreeing to those terms.
Anyway, sorry about your experience, but it's just frustrating to find that you want to be able to back out of a firm commitment that you made to purchase the ticket.
Tom
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Apr 13 '00
5:52 pm PDT
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get what you ask for (Reply to this comment)
by Adept
This sounds reasonable to me.. you got a flight from friday to sunday. You can't cancel without a fee.
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Apr 13 '00
5:51 pm PDT
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