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Epinions surveys customers on behalf of 6pm after they complete their purchase, and then again after a period of time to check how their orders were processed. We summarize the responses to the survey as feedback for 6pm. We also publish reviews and overall ratings from the survey to help Epinions.com users make informed decisions about where to shop online. This portion of the survey is delivered several days or weeks after the initial section, so customers can comment on their purchase experience after they have had a chance to receive their order. Look for our survey questionnaire when you make online purchases in the future!
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