Verizon FiOS Online Service

WHAT IS FIOS I would have never imaged that Verizon would be a major player in Television markets, but, now that television has made a switch from analog to digital and the looming 2009 deadline when terrestrial broadcasts will ...

Dealing with utility monopolies is often a case of choosing the lesser of two evils. I'd been with my local cable company's broadband service, Optimum Online, for nearly nine years when I finally had enough. There were often interruptions, ...

This review is for not only Verizon's FiOS high-speed internet, but also their FiOS TV and FiOS phone package. I’ve had this for about 4 months now, so I figured I’d put some thoughts down to share. It's a long review, but since it's the first ...

For years I have hated my cable companies.. In different places I’ve lived I’ve dealt with Comcast, RCN and Cablevision. And I have had service problems with them all. The way cable companies treat customers has become the fodder of TV ...

Wow some seriously mixed reviews here. Mine is a mostly positive with a FiOS TV negative thrown in to the mix. (*** 04-20-09 Huge Update and Big Changes in My Opinion ***) For the record here is what we are getting through Verizon and ...

We will not go back to cable (or rabbit ears). Our household subscribed to FiOS Internet service approximately 18 months ago and added the phone and television services 4 months ago. There are 2 aspects to the service - the technology and the customer ...

On 10-19-07 we had Verizon Fios installed for our high speed internet service and they rewired our home and business phones at the same location where we live. As of the writing of this, my business phone service has been knocked out for 30 hours.Our ...

I dont even know how to explain the absolute nightmare I have gone through over the past three months.  I have been a Verizon Fios customer since early 2006.  Back in October 2008, I was disconnected out of the blue with no warning or ...

Think twice about buying this.. Quality of the service, is very good. You basicallycan get high speed internet, plus FIOS TV (Direct TV) and on-demand movies. Quality of the signal and reliability of the service is very good. Prices are about ...

The product is good, except for the cheap routers, the customer service is crap. Nice installers, after that it goes to crap quick. If you call for anything you have to speak to this robot lady, and she will ask you all kinds of questions she never ...

I am very happy with the FiOS TV, Internet, and HDTV but the installation was a nightmare. It took a total of five days to complete the physical install then another 2 weeks to straighten out the kinks. The customer service reps are dumber than a bag of ...

I would advise anyone thinking about switching from Comcast to Verizon in the Portland area to be ware! This has been by far the worst experience I’ve had switching to a new service provider. First, Nicholas, the door-to-door salesman sold me ...

The product is good, except for the cheap routers, the customer service is crap.  Nice installers, after that it goes to crap quick. If you call for anything you have to speak to this robot lady, and she will ask you all kinds of questions she ...

I've been a verizon and verizon wireless customer for years, and just signed up for FIOS last fall. What a mistake! I hoped to consolidate everything on one invoice - they haven't got that one right yet. I've always paid my bills promptly, suddenly my service is being shut off for non-payment. There is no customer service per se. There is no responsiveness. It just sucks being caught here now. I can't wait for my contract to end.

I've also used Directv and comcast over the years. I have a pretty good frame of reference. Verizon's lack of customer service is BY FAR the worst.

We have had the Verizon internet service as well as phone service for the past seven years, and have been very pleased.  However, we kept our Directv service (which we had been very pleased with) until a couple of months ago and switched to FIOS to get everything in what we thought would be a cheaper package, and to get HD.  Our FIOS is terrible!!!  Our picture freezes for no reason, and half the time our channels won't change.  Supposedly there's an update patch coming for their box in mid April, but this has been going on ever since we got FIOS at the first of March.  Can you imagine getting stuck in the middle of "24" with the picture frozen and nothing responding?  Couldn't even change the channel.  I've called at least eight times, and still no good answer.  If this patch doesn't' fix the problem, I'm done.  I miss our Directv!!!  We all despise this system so far.