1-800-FLOWERS.com

I order from this guys online. The order was delivered early on the set day which was great. Some of the flowers were still in bud so the arrangement was very fresh. However, I think it takes away from the presence of the arrangement when the biggest flowers in the arrangements are not in bloom yet. The recipient thought it looked poor or empty. And the biggest disappointment wasn't even that!
I had purchsed a large arrangement, but they delivered a small one. How convenient!! There's a $10 difference between sizes and 2 inches difference in height. So I paid $60 for a large that was supposed to be 20 inches tall, but got a small one (16 inches) for the same price. 
After I called to complain, they offer me a 20% refund of the total price (~$15) when the price difference between the small and the large was $20+ tax+S&H.
These people will cheat you out of your money and you won't be satisfied so buy a small one to begin with -'cause that's what you're gonna get!

I did not get my order 2 times in a row.  1st was for funeral arrangement and 2nd for Valentines day. They really can not deliver the flowers on time.   Wow, worst site to order flowers.

I didnt realize that they would use UPS to attempt delivery. UPS doesnt know anythign about flowers, and were "unable" to deliver to a building where I have a (real) local florist deliver every annually.I thought they worked with or had 'local', but 800flowers informed I had a "special" order that had to be delivered from the warehouse. Actually, I ordered a very standard vase package for Valentines Day.
I believe you will do better by using local florists, using goggle map search to find one if needed in a distant location.

1800Flowers is incredibly unreliable.  It's like a clearing house for flower companies and florist generally give less attention and detail to flowers ordered through 1800Flowers than if you call the florist directly.  I recommend calling a florist directly, build a relationship.  You'll get better care and much more concern and attention to detail.  Skip the middle man and disconnect 1800Flowers!

Ordered flowers for the funeral of a friend's baby and got a confirmation e-mail. Three days after the order was supposed be delivered, I sent an email asking for confirmation of the delivery.  I figured I was being overly concerned because if they hadn't, I would have been notified.

WRONG!  "The flowers weren't delivered," the rep. said.  "So you were charging me for flowers that were never delivered?" I asked.  "Well ... umm ... well," she stammered.  Then the rep asked me if I'd like the flowers delivered to the person's home.  First, I don't have her home address.  Second, like the flowers would actually get there!

Personally, I think it's a scam.  How many occasions are there where you can ask, "Did you get the flowers?  I know your mom just died and all, but I have something even more important to discuss with you."  How many times have they charged people for flowers that never arrived?

Perhaps this is an isolated incident but I feel compelled to write a review. I received flowers from my boyfriend, which he ordered through 1-800-Flowers.com and I was sorely dissapointed. When the flowers arrived, they did not appear to be very fresh. I followed the directions for watering and reviving them, which came with the flowers. Even though I followed the directions to the letter, the flowers only lasted a couple of days before they started to droop and wilt. In addition,they never bloomed as the instructions indicated they would and the arrangement even if it had bloomed was not very attractive. I have sent flowers on numerous occasions via ProFlowers and I have always been very satisfied. If I can figure out a way to warn my boyfriend about 1-800-flowers.com without hurting his feelings, I will do so.  

I placed an order with 1.800.Flowers and the "local" florist didn't deliver the flowers to my girlfriend's place of business before the end of her workday.  There's no excuse when the order is placed in advance and the place of delivery is listed as a business.

I ended up calling 4 times throughout the day because I was afraid they wouldn't deliver on time.  My town is not that big, so I don't think they used a local florist, but a cheap florist.

It's too bad because I will never risk another occasion on 1.800.Flowers.

These folks were the worst floral delivery service I've ever used.

First they sent a bouquet with half the flowers dead and the other half dying.

When I told them a coupon off my next purchase wasn't going to cut it, they promised a redelivery at no change - it never came.

After many phone calls and emails back and forth (and they actually fraudulently edited my emails when forwarding them to their complaints department) I had to cut off payment at the credit card.

Never use 1-800Flowers - I never will.

Be very careful when you order from this vendor. The flowers I ordered last night were sent loose in a box accompanied with a vase and the recipient had to make her own arrangement!

UPDATE:  I decided to try them again since I have learned that some flowers say "delivered by local florist" and some say "delivered by UPS or FedEx."  The UPS/FedEx ones always come not arranged.  So I found an arrangement I liked tonight and it said "delivered by local florist" so I placed it in my cart to checkout.  At checkout it said "delivered by UPS or FedEx" . . . glad I paid attention.  So I called and she couldn't figure it out at first and then, after talking with her supervisor decided that they didn't have a florist in the area I wanted to deliver to.  Be very careful when you order from them . . . as I stated before.

I have written them off and ordered my flowers from Teleflora where I can actually choose the florist who will arrange and deliver my flowers.  (And they had several who were located in the town I wanted to send the flowers to.)

I ordered flowers for an ill friend to cheer her up. The flowers were delivered to the address, but clearly, 1800 flowers doesn't care about the recipient (I wonder why they even bother getting the name and phone number of the recipient if all they do is deliver to the building), so the flowers must have been dumped somewhere and that was called delivery. Because of my friend's back injury, she has been moved to another apartment and did not feel well enough to inform anyone. She never got the flowers. When I found out that flowers were not delivered to her, I called up the customer service, but the rep said that I won't be reimbursed for $50 I spent because I provided the wrong address, and worse, my friend will not receive the flowers intended for her. I was offered to make yet another purchase with 10% discount, which I refused for obvious reasons. 1-800-flowers do not care about the quality of service or retaining customers, and, I will NEVER buy from them again.

I recently ordered flowers for my wife and they sent a much poorer quality arrangement with a clear glass vase not the nice one pictured. My Fault: I wanted to do it easy and trusted a greedy corporation. My wife is too important to leave to chance next time I will spend a little more and buy locally...hope you do too.

I was told when I placed my order at 1:45ish that it would be able to be delivered today. I told her that if it couldn't be delivered today then I did NOT want to place the order. She assured me it could be delivered today because it was before 2pm.
She said it would be delivered somtime before 7pm and I had her to add a note requesting it be delivered post 5pm if possible.

I got a call at 5:05pm advising that it could not be delivered today and was it okay to be delivered tomorrow. I told her no and cancelled the order.

I have used 1-800Flowers for a number of years. I've had my share of bad experiences - mostly quality and timing. Their choice of delivery, UPS, is a terrible one and often accounts for problems in delivery. Example, I ordered flowers for my wife's birthday on 7/28 to be delivered on 8/5. UPS showed up at 7:45pm and left them in my garage. The driver was too lazy to walk to the front door and ring the bell. Result? Flowers never arrived on the birthday and were found in the garage next morning. 1-800-Flower-Dump claims they authorize UPS to put the flowers in your garage if they choose. If you are in the business of selling time sensitive, perishable items, would you allow your delivery agent to leave them anywhere and your customer go searching for them? Also the recipient doesn't know they are coming and would not know to search for them.

Quality issues are consistent with other reviews here.

Jim McCann, their CEO, has become complacent. Other reviews and overall rating of 1-800Flowers bears this out. Shop elsewhere - you'll get better quality and customer service for your money and avoid UPS if you can.

This company should go bankrupt!! Please do not use this service. I ordered a fruit basket for friends who loss a family member. They received a previously used basket with old and rotten fruit. I called customer service and waited for over 30 minutes for a manager who never made it to the phone. The man who answered the phone was polite but had no authority to correct the situation. My friends who received the basket called it an old piece of garbage!!!

I ordered my mother an arrangement of purple irises (her favorite flower) with white roses with seashells in the bottom of the vase and she got yellow daisies, some kind of red flowers, and rocks in the bottom of the vase! When I called about it, 800flowers said they would contact the florist and have the flowers resent. The second delivery did have the roses, but still no irises. 800flowers said that substitutes are allowable and I guess they figure since you probably won't be seeing your order anyway, it doesn't matter what they send! I will never use 800flowers again.