Alibris

Placed my first and last order with Alibris. Supposedly book was shipped 2 weeks ago from ONE state away. Even by media mail I’ve gotten books faster from across the country. My emails to Alibris receive a quick response, but they really don’t read them entirely. No response to why it’s over 2 weeks from a nearby state and no book. Either Alibris lied or their seller lied, either way Alibris won’t take the time to check, plus they’re not set up like Amazon to get on a seller’s back.

I only shopped with Alibris because Amazon didn’t have a new print of the book I wanted. But from now on I’d rather take a dingy, old copy from Amazon.

Also, no system here to track packages. No way to contact seller. In short, no proof book left other than Alibris’s email saying said book has shipped, and that means nothing.

Alibris is just a middle man service. If problems occur, it's the individual seller you're dealing with. Some are excellent, some are not. I am happy to say I had a flawless transaction.

I searched everywhere for a used title and it was the only one out of my list that was priced well thru an Alibris seller. I used a $1 off promotional code that worked flawlessly. The seller emailed me within 12 hours to let me know my book was in the mail. It arrived four days later via USPS Media Mail. It was well packaged and exactly as described. Couldn't have been smoother.

I'm very satisfied and highly recommend Daryl Beyers as a seller via Alibris. I always recommend contacting the individual seller to ask if they have the book in stock, etc. So that you can see if they contact you in a timely manner before you make a purchase.

Very poor experience. Alibris is just a broker for independent booksellers. When I did not receive books I ordered, Alibris would not refund my money or get the books delivered. You're better off dealing with the bookseller yourself,

I paid extra for expedited shipment and was informed I would receive my book in about a week. Two weeks later I still had not received the book. I emailed customer support and all I got back was a generic email. I will not order from these people again!

I ordered a book at what seemed a very good price with expedited shipping and never recieved it, even after complaining to the company. This outfit is a fraud. Report your similar experiences to the FBI internet crime bureau at www.ic3.gov/.

I ordered two books last year. After 6 weeks I still hadn't received either of them, finally I got into contact with them after multiple attempts and they blamed it on the post office, even though somehow I always receive everything else I order online. They only would reimburse me for one book because it's the only one "the post office" returned. I tried them again this year and ordered one book about six weeks ago, I still have not received it even though I was charged the second I ordered it, and they are not responding to my emails.

Alibris is a scam. Do not use it.

Bad customer service and unreliable delivery.

Better to go to bookfinder.com and find the same merchants at a cheaper price.

The most unreliable of all online sellers--and I have tried them all

I placed an order almost a month ago, was told that the package had shipped two days later, and was told that I would receive the package two and a half weeks ago. No package, and so far I've been unable to talk to a person about the problem.

I've read so many reviews for Alibris and wished I would have read them before placing an order with them. I'll keep this short. You'll lose your money because they have terrible service that is inept with keeping track of their own orders. Forty-five days after my order shipped, still no book, still no refund after several requests. Seriously, just don't bother.....the worst of service.

Had a great experience - great prices, really easy to use site. Got stuff faster than I expected.

Didn't have to interact with customer service, but things were pretty clear to me.

Don't order from Alibris. I sent 3 emails to inform Alibris that my order did not arrive 3 weeks past the scheduled arrival date. No one bother to respond to my emails and there is no phone contact number. I can't cancel the order either because customer service is non-existence.

Buyer Beware!! What a disappointment. We ordered a book, which took forever, and when it finally arrived, the CD that came with the book was broken in half. It is virtually impossible to contact this company via e-mail, telephone, etc. Unlike Amazon, Alibis does not pay for the return postage. We will never do business with them again.

Very dissatisfied with my recent experience at Alibris. Ordered a text for my husband in January 2008. Was told that the order was shipped weeks later and that I should be receiving the book shortly. NEVER RECEIVED THE BOOK and it was paid for in full. In my communications with Alibris, they did nothing to remedy the matter and placed the onus on the customer. I simply wanted a $32 credit for an item that was never received. Cannot recommend Alibris and felt that others should beware of their poor customer satisfaction if a problem was to occur.

I have made 4 purchases from or through Alibris. All items have arrived in the stated condition promptly. Some books were hard to find but available through Alibris. In each case, Alibris had the best price. I have been very satisfied with this merchant.

TOTAL SCAM! Ordered 3 books (all HARDCOVER) as gifts. Books took several days longer to receive than quoted. Books shipped were all PAPERBACK. Emailed and telephone but got no response other than an automated email response. Wrong items, wrong price, delayed shipping, NO CUSTOMER SUPPORT.