Alibris

My experience was as a seller.  I do NOT recommend any sellers to this site.  I have still not been paid for a sale (over $100)  made over 6 weeks ago. I sent numerous emails but was only sent a response AFTER I mentioned going to small claims court.
 
  There is no way to reach anyone by phone.  They post Phone numbers online but I was told (by email) after leaving messages that were NEVER returned, that the phone number is just an answering machine.

  Like Amazon they take 15% from sales but Alibris CHARGES  a fee for posting on their website.  Amazon does not charge any fees.   They also claim they can post your books on Barnes and Noble and Borders websites but only if you pay and ADDITIONAL monthly charge.  
  
  When you sell on Amazon or Ebay you are paid immediately through Paypal.   This company asks for your bank information and then tells you that they need to send a check.  I am still waiting for payment.  When it hits the 2 month mark I will file a claim in small claims court.   SELLERS BEWARE!!! 

ALIBRIS = BUYER BEWARE!

I ordered a book and received the wrong book. I was shocked to find that they have NO customer service phone service just a answering machine that says they may send an email because they don't return all calls.

I will in the future call before ordering from an online source to see if they have a living customer service rep. and I recommend everyone to do that.

We live and learn from bad purchases.

My order went well as far as receiving it.  But it was not really as described.  It was not a book, but a pamphlet.  Also, I followed their return policy completely, but I never received my money back.  I contacted them and the first response was incorrect. They said I had purchased the book from and independent seller through them, I did not.  The seller was Alibris.  Now they are telling me I will get my refund.  We will see.  The whole sorry process has been a couple of months just for seven plus dollars.  I would not recommend this seller to anyone.

I've ordered an Item on Alibris. In few minutes the order has been canceled and the price of the item raised from 25 to 88 usd holding description, seller, etc.
I've very fast informed the Customer Care about the happened. They tried to "mask" the story with very unsound reasons. I've immediately asked for closing my account.

Francesco, Italy

Mine is a selling experience. I sold a DVD through Alibris and they only reimbursed me 50% of the shipping costs. I used their recommended method of shipping...media mail. They also took 25% off the top of the selling price, this I have no problem with as they need to make a profit as well, but to keep half of the shipping...indeed a crime.