Alibris

TERRIBLE! TERRIBLE! TERRIBLE!!! Only thing good was the price of the books. I ordered 4 books from a store less than 100 miles from me. I was charged over $10 for shipping. It's not made clear that "standard shipping" is media mail. Okay, I realize that they have to make a profit some way. Now it is almost 2 weeks and I have still not received my package. Per the USPS web site it should take 2 days for the package to get to me at a cost of $2.47--Can you say RIP-OFF! I contacted customer service (BTW--NO telephone support) and they say I should wait 30 days. I will NEVER use thier service again. Richard

Very fast service. I ordered my book on a Thursday received on Monday. Exactly what was promised was in fact delivered.
Great overall experience.

DO NOT BUY FROM THEM!
Their listing of stock is just a suggestion - a lot of what they have is actually coming from 3rd party book sellers. I ordered a book from them and they charge my credit card immediately and said it shipped 2 days later. However, after 3 weeks I hadn't received it. I contacted the 3rd party merchant who said they didn't have the book, didn't ship it, and didn't charge me for it- what a lie! I had to dispute the charge with my credit card company to get my money back because Alibrius's customer service is unresponsive and awful!!

I have used Alibris on many occasions for books for work and home and have never been disappointed. The sellers ship promptly, the orders are right, and the books are as good as or better than described. Just yesterday (Friday) I received the book I ordered just this past Saturday and it was even better than expected (like new in fact). Besides that it's an easy web site to use to find the items you want, sometimes at an unbelievably low price. Recommended to all.

For about two years I always shop from Alibris. Till now I bought more than 12 books. They are friendly and offer good prices. Once the book was lost and they refunded me immediately. I am very satisfied with their service and I wonder about those last negative reviews.

I ordered a book with Alibris, it took 4 days to process, after which my order was canceled. This was an urgent matter, as I needed the book for a class which starts in a week, and the teacher just recently sent an email about this. The refund, it says, will take 2-3 weeks.
This is the most unreliable, unfriendly and in a bad sense "corporate" business that I have ever seen!!!! I will never buy anything from here again! If you want reliability, go to Amazon! Alibris maybe has some purpose for its existence, but obviously not if you need a textbook in 2 weeks! I wont be surprised if they cancel half of their orders!
-An extremely dissatisfied ex-customer

Online ordering was easy and prices appeared competitive. However 30 days passed and I still had not received my order. I filled out their customer service form, received a stock reply and waited. Still, no response. I tried calling the customer service phone number listed on the site, but all options are automated and speaking to a customer service rep is not possible. Meanwhile, I am out of my money, have none of my books ordered, and haven't received a response.

Very frustrating experience. The order seemed easy and received same day reply that order was shipped, indicating that I should receive it in 7 - 14 business days. 30 days later, still no book. I inquired about the delivery after 25 days, only to get a reply that I needed to wait 30 before they would look into. Also, they offer No Tracking. What kind of business does this anymore?

I ordered a two book order (expensive) and it was shipped to an incorrect address. I have written 8 e-mails (incl. one to the bookseller) have had no response except for a question "you are not at the wrong address?". No phone number no customer service.

Same as many of the reviews I have read - I ordered a textbook on September 24th and received shipping confirmation on the 27th it is now the 2nd of November and no book yet. Everytime I write to Alibris, I get an auto response that says the same thing again and again. 7 emails later still waiting for something more concrete. Will not be ordering from here in the future. Is there anyone whose books were to come from discountbookz, an independent seller with Alibris?

I ordered four RARE books from 2 different sellers (neither was alibris)and was e-mailed that both sellers shipped the next day. I received the books from one seller after 22 days. Though they specified that they would be shipped priority mail (the post office says priority mail takes THREE days), they were instead shipped media mail at a fraction of the cost I was charged. The other two books never arrived at all. I was told they were "lost in the mail", and I would be refunded my money. The books are still available from the seller, so obviously they were NEVER shipped at all. A refund was issued the next day for ONE of the books. It took several e-mails (I received automated responses which did not address my problem), and another week before the refund for the second book was issued.

I shop online a lot, and Alibris has the worst customer service out there, hands down. I ordered two books from them in January. One (from an independent seller) arrived perfectly in about ten days. Love it. The other book (sold by alibris) supposedly shipped out the day after the first, and has yet to arrive (end of March). After waiting thirty days, I began emailing their cs dept. After six emails, three with automatic "we've received your message" responses, I've heard nothing but the snotty reply to my BBB complaint. Thank God the book was cheap, as I doubt I'm going to see it or my dinero ever again. As stated previously, no real email address, no phone number, no nothing. Unbelievable.

My item got lost in the mail, and it took Alibris several weeks to inform me that they would not assist me in any way or issue me a refund. All they said was that if I wanted a refund, I had to return the book. Since then, I have not been able to get a response from them.

My ongoing shopping experience with Alibris has left a very bad taste in my mouth. Thirty four days ago, on placing my order with Alibris, they debited my credit card. Fifteen days later (after I contacted them) they claimed the pre-owned book had been shipped to me that day but a further 20 days later, still no book at my mailbox. Earlier in the same month (Nov. 2007) I had also ordered pre-owned books from U.S. independent booksellers with 1) Amazon and 2) Abebooks. I received those books in Australia in less than 10 days from the dates of my orders.

In my opinion, Alibris offer a lousy service, with their shipping charges in line with the much superior service and shipping of Amazon and Abebooks.

I've order from Alibris before and had no issues but this time was different and because Alibris customer service was unresponsive, unhelpful and would not admit their or Bunches of Books mistake --all my future business will go elsewhere.

I ordered a used book through Alibris from Bunches of Books and received a used audio CD book instead. On my order confirmation, which I can still access on the Alibris website, it clearly states Media Type as Used Book. I included all the details of my order in an email to customer service and received a 'sorry but too bad' reply because they (Alibris) claim that their website had Media Format as Unknown.

I also contacted Bunches of Books and have not received a response.

Lesson learned and hopefully others will learn from my mistake: Do not order from an online business unless they have a valid phone number for you to reach them, otherwise they can hide behind the email and take their time in replying and in my case claim that they are not at fault.