Alibris

Didn't recieve my book yet, payment has been taken out of my account, what's going on let me know please, because its not fare you said you going to recieve book in 2-3 days and i am still waiting, i need this book urgentely what's the point for taking payment out of the account straight away if you cannot deliever on the time you have given,how the person ever going to trust on your site, please find out for me why my book has not been deliverd yet.

Alibris is awesome. I ordered a book printed 13 years ago in perfect condition (Sahara Clive Cussler Hardcover) worth $30 13 years ago. Now probably worth in that condition $50 for $10! no tracking number but still came over a week early. Great condition and selection A++++

If you have a question, correction or complaint you will not gain access. Alibris has a no contact system cemented in place. Try it before you buy, Emails, phone calls, send you in circles then go unanswered,they don't care. The city of Forrestville, CA is tired of taking complaints about this company and Better Business Bureau has no jursdiction.

Please be careful when placing order with alibris. They are extremely slow in shipping and sometimes they claim that they have shipped, but the item will never arrive. The only offer a refund after 1 month of waiting and not receiving the item. Not to mention, they immediately charge your credit...

30 days later and I still have not received my order. It was to be sent by "standard shipping". I cannot imagine what kind of standard shipping would take 30 days, even around the world.

Well, I found most of the books I wanted, and they were shipped ok, but then the dreaded Double Billing. Glad I caught it.....I will not be shopping here again.

Awful! My book still has not been delivered after 30 days! There is no way to contact Customer Service. I am now 2 weeks behind, of an 8-week class (hoping that my text will arrive some day!).

I purchased a book, which was from one of their resellers. After two weeks, I had not received the book so I contacted Alibris AND the reseller. I never received a response. After a couple more days, I contacted both parties again, and still no response. After almost 3 weeks, I finally received the book, which was described by Alibris as VERY GOOD. When I opened the book, nearly every page was highlighted. Technically, under Alibris' definition, this qualifies as GOOD (although I wouldn't even describe it as that). I mailed the book back and contacted Alibris and the reseller to ensure that I received a full refund including the initial shipping & handling as well as the cost for me to ship it back given that they did not send me the described book. I still have not received a response to my last message nor any of my other messages.

This company is the worst yet I have dealt with for online buying.





I ordered the movie "Home for the Holidays" from them, it supposedly shipped on November 18th. It is a Thanksgiving movie I totally love and was hoping to watch it on or before Thanksgiving.

It is now November 28th, the day after Thanksgiving, and it has yet to show up at all, should have been here November 20th since I paid for expedited shipping. Do NOT buy anything from this company! It is NOT worth the hassle.





I have already sent them one email, they sent me a canned reply, so I sent another one back demanding a refund including the expedited shipping charges I paid. Some expedited shipping, my package never showed up! Also, I cannot contact anyone by phone as they have no live customer service, it is all automated.





I give this company the worst rating you can give them on your ratings review system.

BUY FROM ANYONE ELSE. I purchased a book, which was advertised by Alibris.  After a couple of weeks, I contacted the company to find out where it was.  Through research, I saw the exact same item relisted by them for more money on the website where I had originally purchased the item.  Alibris refused to send the item as promised and did not send any communications indicating that was their intent.

BAD BUSINESS....BAD COMPANY. 

If you deal with them, it's going to be dicey to see if they deliver ANY product. DON'T BUY ANYTHING FROM THEM.

Terrible shipping.  Still waiting , its been over 20+ days, and still nothing.  Same response as other wait 30 days.  Avoid this place at all costs.  You may receive your item.. several months later.  Ridiculous. Do your homework prior to ordering from here.  If I had,  I would never be in this situation.  I imagine all the positive reviews are plants by the company .  

You got watch out this company. If you are lucky enough, you can get the book you REALLY want. In the book's description, they didn't tell you everything. For example, if a book comes with CD(s), you better check with them, all the CD(s) is included. Recently I bought a book, the description said "like new", but didn't mention the CD was not included. It took too long to deliver the book. I am not sure they have a customer service at all. They never response your e-mail.

I, too, am having problems with Alibris. My book was shipped in mid February, and it is now mid May and I have yet to receive it. I've sent three e-mails with no response. The 510 number they give to call is a joke. I would like any feedback on what other people have done in this situation and was it ever resolved.

I have made two attempts to buy books from Alibris. Alibris has cancelled both my orders on the basis of not having the book. If you don't have it, why advertise it? If you advertise it, make the effort to back-order it. Or let the customer know you don't have the damn book. Don't charge the credit card and then change your mind in a week. They are the only booksellers that have done this to me. It is totally unprofessional and as a result I won't try to buy from them anymore. Very disappointed with Alibris. Stay away from them!

DO NOT order from Alibris! I ordered a book only to have them cancel the order the same day. They CHARGED my account anyway, and 3 months later I am still trying to reach someone to get a refund. Their system of course shows a refund was issued. But my credit card company has never received one. It's impossible to reach a person on the phone with a billing problem. All you get is a promise for a call-back...which doen't come! There are better booksellers out there. I highly recommend you find someone else.