Altrec.com

I ordered two pairs of sandals one from altrec one from Cabelas. The pair I ordered from Cabelas was on my doorstep two days later. The pair I ordered from Altrec had not been shipped as of this writing 4 days later. I was going to take them on vacation ...

The customer service was VERY disappointing!I usually shop on backcountry.com but they didn't have the ski pants I was looking for, so I decided to buy them on Altrec.com. The free shipping is via USPS, not the best but it arrived quickly. However ...

These guys were excellent in on-time delivery and ordering ease. I Would highly recommend ordering ...

THE MAIN PROBLEM: Lack of INTEGRITY 5-27-03:

(SEE UPDATE AT THE BOTTOM TO SEE RESOLUTION)

I received 3 items from an order I placed with Altrec, after I had a chance to use them, I wrote a 'product review' for them on their web...

Wow. Excellent Delivery time. Great prices and the best customer service I have seen around in a log ...

I've used Altrec.com for a number of purchases. Their selection is great and customer service even better. The site is graphically stunning and navigation a...

After rambling around trying to find the site, I was pleased to find exactly what I was looking for (snowboard helmet), at clearance price and in the right size/color. Ordering was easy. Delivery was quicker than...

Easy site navigation and ordering. Inventory check is great feature since reduces chance of backorde ...

I have bought from Altrec many times, and feel they have the best returns policy on the web. My orders all came very quickly, none of that Amazon waiting 6 weeks for it to get in stock. Most things I have bought shipped that...

My item was in stock and shipped the next day. Great Communication. I was very pleased overall and would highly recommend to a...

Altrec.com has the best customer service out there and they know their product. The 100% guarantee and the free shipping on returns is a great plus. Ground shipping charges are really low and no sales tax in most states.

The website is easy...

I bought a snowboarding boot from this store but I asked for another color. The service is very nice and I got the boots in 3 days for FREE.

I think that their online customer service option if fantastic. I got some honest help without the pressure of a salesman pushing things onto me that I didn't need! I would shop there again!!!

I really wanted to purchase a North Face Jacket on December 4 for an upcoming trip later in December. The Altrec website was my first choice, but stated the piece would not ship until the 18th. I needed to receive the jacket before then, so I called Customer Service to inquire if the order could be expedited. I was told that they didn't stock it and it had to be ordered from North Face. Understandable.
However, 14 days to order an item from North Face seems excessive. I can order directly from North Face with one day processing. I don't get it.

 What really bothered me was I felt like I was being blown off. Altrec must be doing really well in this ecomomy if they won't even attempt to exedite a product for a cash paying customer. Their website doesn't even give a customer the ability to e-mail. I had to come here to register feedback.

I guess I'll be ordering this jacket from a competitor who is also offering a deep discount, free shipping, and 1-5 day turnaround.

Very unsatisfactory experience, tried to price match, they said they would need to verify product was same season, model, colour and I completely understand that, however they got back to me and said they had spoken to competitor and item was not the same. I called competitor a few minutes later only to have them confirm through their buyers that the item was exactly the same, brought this to their attention and all they could say is "we rely on information other dealer supplies", I am not sure how reliable their "price match" is when an ordinary shopper can obtain more information about a product than their own customer service rep. Hmmmm.... Campmore had way better price, and found several other sites that had better prices too!