Altrec.com

I have been completely satisfied with my 3 experiences with Altrec. The selection is extensive and the sale prices are the best around. Free shipping is available for orders over $45, and it is a very quick UPS ground service. They even offer a price match service up to 14 days after the invoice date. The website is easy to navigate, and checkout is quick and easy.

I recently purchased a Sirius 3 tent, as was surprised when attempting to use it for the first time that it did not fit the measurement specifications advertised (manufacturer specs). The length of 84" was actually 76", and being 76" tall (6'4"), meant that I was touching the front and rear of the tent when lying down (not great for wet conditions!).

I explained the tent had been used once, and that I no longer have the original packaging, but Altrec agreed to take the tent back for a refund. The buying experience with altrec.com was very nice, but the customer service and willingness to compensate went above and beyond. I wanted to take this opportunity to say thank you to Drew and the altrec.com team!

After Searching everywhere locally and online(including Ebay) I found Nike's aquasocks at Altrec. I ordered on Tuesday with regular ground shipping and they were at my house on Thursday. Amazing!!

Shipping is too slow!  I placed an order and it wasn't received for almost two weeks.  In all fairness, they state on their website that it may take 8 to 10 business days, but they need to work out a quicker arrangement with their shipper, FedEx.  Additionally, most retailers offer free return shipping of products that do not fit.  Altrec does not.  It cost $18.55 to return two pair of shoes to them that did not fit appropriately because they insist on the items being insured.  (To my benefit, I know)  I'm not paying any company to try on their shoes!  (I had the exact shoes in the same size I ordered...???)  What if they next size I ordered had not been correct?  In this economy, there are many places that want my shoe business, and they will help me get what I want.   Altrec is not that company, and I will not be using Altrec in the future. 

I purchased a North face bag, with a great discount with free shipping.  I just got my backpack just in time for my trip.. Fast Shipping.. I'll buy next time from them..  reliable..

Big discount, free shipping, eventhough its free shipping.. they shipped it right away and got my bag super fast.. I'm loving it!!!!

Package arrive in excellent condition, the item is wrap in a plastic bag, which is the way to go.

They have good pricing, but the shipping and processing of orders is too slow.  Not worth ordering from again.  I ordered a "special item", a rain coat, on a thursday and the next friday it was still not processed and ready to ship.  They should set realistic expectations. Instead of saying it will take 4-6 business days to ship. They should tack on the 6+ business days to process a credit card for a total of 2.5-3 weeks to get an order mailed with free shipping.

Worst Customer Service EVER:

1) Bad faith ship date (Only shows AFTER order placed).

2) Service rep disconnected chat window when (politely) asked to cancel order.

3) Customer Service would not return phone calls nor emails.

Had to escalate to Customer Service Manager to resolve.

Completely unsatisfactory service - AVOID THIS VENDOR

Ordered $120 snow boots - when I received them they were defective.  Sent them back immediately, 1 MONTH LATER NO CREDIT TO MY ACCOUNT.  Have called them and they say they "put it through" and that it should show up in a couple of days, but it never did! HORRIBE SERVICE AND RETURNS!

would never order again from this basement operated store.I think they sell stuff that they do not stock.
stay away from them.they will give you the run around bout the status of your order.

Great price fast and inexpensive shipping. And great gear to boot. Price of the item I got was nearly $100 cheaper than the nearest competitor. I will definitely shop at Altrec again.

Very good website, lots of selection. My order arrived on time exactly as promised. I would definetly shop with them again.

A first-time order with an online biz is always a leap of faith, but this group was fast, responsive and true to their commitment. A very solid 5-star rating.

Great first time shopping experience with Altrec.
They not only had the best selection of the type of shoes that I wanted, they had the best price on them. They shipped them for free and then threw in a bonus item and magazine subscription! Then, a couple of weeks later, they asked me to review the item for their site and gave me another 10%off to use on a future order.
I would definitely shop here again soon!

Altrec products reach my door faster than any other! Customer service is wonderful! You can't beat their product quality, quick delivery....it's the best! Have used other sites but this one is definitely at the top of my list for ordering outdoor equipment/clothing!

Recently we bought a gregory backpack, smartwool hiking socks, sleeping bag and a camp light from them. We ordered the items in 3 installments. Our experience has been excellent. Their customer service was friendly and fully aware of their product (its plus points and its limitations). They also helped us with the orders. In one case they went out of the way to give me an extra 10% discount. I did not try their price match policy. On one ocassion their product was just 2 dollars more than the lowest price product on the web. Most reputed companies were selling at much higher prices. My top 3 online stores are bhphoto, zappos and altrec.