Altrec.com

I was very pleased with the pricing and speed in which I recieved my order.  I ordered a pair of Merrell shoes and was able to get them 5-10% cheaper than any other listed site and the shoes were at my fron door in 3 days. 

Altrec products reach my door faster than any other! Customer service is wonderful! You can't beat their product quality, quick delivery....it's the best! Have used other sites but this one is definitely at the top of my list for ordering outdoor equipment/clothing!

Recently we bought a gregory backpack, smartwool hiking socks, sleeping bag and a camp light from them. We ordered the items in 3 installments. Our experience has been excellent. Their customer service was friendly and fully aware of their product (its plus points and its limitations). They also helped us with the orders. In one case they went out of the way to give me an extra 10% discount. I did not try their price match policy. On one ocassion their product was just 2 dollars more than the lowest price product on the web. Most reputed companies were selling at much higher prices. My top 3 online stores are bhphoto, zappos and altrec.

Very disappointed with Altrec. I ordered some merrell shoes and they were not shipped out until 2 weeks after they had promised.

I ordered a Jacket from Altrec.com online.  I never got an email confirmation, so tried calling, emailing, online chating and never got through to anyone.  I figured the order never went through, so ordered the jacket from somewhere else.  Sure enough my Altrec order went through and the jacket showed up.  Now I have two jackets, and am trying to send back the one from Altrec.... Once again, no one picks up the phone at the 800 number, no one responds to the online chat, or email, and they won't send me the password to my account.  Something is going on, maybe their going out of business??  I highly recommend no doing business with this outfit.