Altrec.com

Wow. Excellent Delivery time. Great prices and the best customer service I have seen around in a log ...

THE MAIN PROBLEM: Lack of INTEGRITY 5-27-03:

(SEE UPDATE AT THE BOTTOM TO SEE RESOLUTION)

I received 3 items from an order I placed with Altrec, after I had a chance to use them, I wrote a 'product review' for them on their web...

If I could give them ten stars... I would! This is my second order in the last week. I have been shopping online frequently and for many years now (since the mid '90's), and I have never experienced this level of customer care anywhere. I ordered some...

After rambling around trying to find the site, I was pleased to find exactly what I was looking for (snowboard helmet), at clearance price and in the right size/color. Ordering was easy. Delivery was quicker than...

Top google or other search engine listing when searching for specific outdoor item by name. So naturally I found them by accident when shopping by price. I was buying a Arcteryx harness, which is not easily found at local stores around NYC or many online...

I was all set to purchase a new Patagonia jacket online at patagonia.com, and then ran a quick Google for the jacket type I was looking for. It came up on Google at Altrec, so I jumped on over.

I quickly discovered it was not only easy to...

I was extremely pleased with Altrec.com. I ordered a North Face lumbar bag from them -- after shopping around and finding they had by far the lowest price. It arrived 2 days later. I never expected such quick service -- and shipping & handling costs...

I searched Google and found Altrec had the best price in the country on a particular pair of trail running shoes that I was interested in purchasing. Altrec delivered the shoes to my home on-time and only charged $3.00 for shipping and no sales tax....

I will definitely purchase from site again, their service has gone above and beyond anyone I have ever purchased from before. This certainly makes someone want to purchase from them again when a small $6 item is questioned and so much follows up is made...

My item was in stock and shipped the next day. Great Communication. I was very pleased overall and would highly recommend to a...

Altrec.com represents the best in internet shopping for outdoors gear. These guys know their stuff and have made a top-of-the-line website to back it up. Browsing their website is a great experience with helpful articles and good pictures. The...

I have bought from Altrec many times, and feel they have the best returns policy on the web. My orders all came very quickly, none of that Amazon waiting 6 weeks for it to get in stock. Most things I have bought shipped that...

Altrec.com has the best customer service out there and they know their product. The 100% guarantee and the free shipping on returns is a great plus. Ground shipping charges are really low and no sales tax in most states.

The website is easy...

I have enjoyed the incredible deals I've gotten in the Altrec clearance section - though this may have passed, recently the selection has thinned. They do have a good selection of regularly priced gear though, and it's nice to be able to order a quality...

I've used Altrec.com for a number of purchases. Their selection is great and customer service even better. The site is graphically stunning and navigation a...

If you are an camping, hiking, skiing, climbing, kayaking, anything-outdoors enthusiast, you will find the gear you need on Altrec.com! This place has great prices on EVERYTHING. Their Clearance section is fantastic, with great stuff at even better...

Easy returns???  Can bill your credit card in less than a minute, but takes 3 to 4 weeks to credit it???  Are you kidding me.  If there is any chance you might return an item (size, color, whatever) do not shop at

Where to begin...I purchased a CHISTMAS gift for my boyfriend in December and my gift was supposed to have arrived early January. It is now February 15th and I have not received my order. After 10 calls to the company, I found out that

ordered a wheeled backpack.  it was delayed.  when i called to inquire they assured us that all is on track, "it just takes a little bit of extra time to ship, but will arrive by the last day specified in the delivery window." they repeated

Great products but incredibly lame customer service; glitches on the website, sent a gift card without my authorization, charged my card without notifying me; made it seem like my problem, not theirs, after they admitted to "glitches" on the website. I