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by carstairs38, Jun 24, 2012
Rated a Very Helpful Review by the Epinions community
Until recently, I was making regular flights to Dallas to visit family. Since Dallasis a major hub for American Airlines, I quickly realized they were the airline to use. And the best place to book those flights? Their website - aa.com. ...
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by jetbluefan1, Nov 7, 2011
Rated a Very Helpful Review by the Epinions community
My recent search for a round-trip flight to Cancun was not as easy as I originally thought it would be. With the advent of websites such as Kayak, I thought it would be rather simply trying to locate a low-cost, convenient flight from New York to ...
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by texas-swede, Mar 8, 2011
Rated a Very Helpful Review by the Epinions community
I've flown with American Airlines several dozens of times despite the fact that I do not like American Airlines. The reason for this is that American Airlines fly to a lot of places and Dallas, Texas, where I live is a major hub for American Airlines. ...
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by ozeromer, Sep 13, 2010
Rated a Somewhat Helpful Review by the Epinions community
on july 18,2010, flight #1786,I was travelling to out of country with my wife and 2 kids (2 years and 4 years) and i was checking in from tampa going to New York JFK to tranfer my international flight. At checking desk, they couldnt find seat for my ...
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by popsrocks, Feb 17, 2008
Rated a Very Helpful Review by the Epinions community
After the Christmas Holidays and my wife was searching for a new warm place for us to go to. Searching For a New Destination She was looking for a good value and checked out a number of on-line services and also many airlines and hotels ...
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by pharmaexec, Jul 24, 2007
Rated a Helpful Review by the Epinions community
I joined their Travel Perks for $134 because their website stated you get two $100 off any fare ticket every six months. So when I tried to book a ticket for $198 it would not let me. It turns out the ticket has to be $200 (read the terms and agreement ...
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by unclemoman, Oct 17, 2006
Rated a Helpful Review by the Epinions community
I have become very frustrated with American Airlines over the last couple years. If you ever fly first class then you should look elsewhere. I only fly first class when I can upgrade for free and with the level of service today I would certainly never ...
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by jsquarejj, Aug 5, 2004
Rated a Very Helpful Review by the Epinions community
American Airlines' web site, accessed at www.aa.com or www.americanairlines.com gets my vote for best in class among airline sites. In fact, based on its breadth and depth of capability and its straightforward navigation, I rate it as one of the best ...
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by Candice923, Oct 2, 2003
Rated a Very Helpful Review by the Epinions community
Whenever I want to purchase airline tickets, I visit American Airlines Online, located at www ...
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by down_the_back, Jul 31, 2003
Rated a Somewhat Helpful Review by the Epinions community
I use aa.com for so many of my travel arrangements. Unfortunalty I cannot pay on line as I am outsi ...
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by AVaddict, May 24, 2003
Rated a Very Helpful Review by the Epinions community
A Little Background
I wanted to give some idea as to where my attitudes and opinions come. In my humble opinion a review on an airline from a single travel experience is not as helpful as say one that comes from someone who flies...
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by jzafar, May 22, 2003
Rated a Helpful Review by the Epinions community
I wanted to go on vacation to London. I had over 50,000 American Aadvantage miles earned and decided to buy a coach ticket and try upgrading to Business Class.
I went to www.aa.com, made my coach reservation and placed the reservation on...
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by Bryan_Carey in Online Stores & Services, Oct 22, 2001
Rated a Very Helpful Review by the Epinions community
Pros: Good Service for Members; Fairly Good Speed; Friendly Customer Service Cons: Prices are not always the best
American Airlines is the airline that I fly most frequently, and the web site that I visit most often (among airline web sites), when I want information on flight reservations. I have been a member of the American AADVANTAGE frequent flyer program for...
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by diverpam, Jul 26, 2001
Rated a Very Helpful Review by the Epinions community
Pros: Nice design, good content, easy to navigate, ability to customize Cons: You can't book award travel yet
American Airlines has a top-notch website that is attractive, easy to navigate, and saves you time. It has won several awards on its design and always seems to be making enhancements that I appreciate as a frequent traveler. Some sites can be painfully...
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Very Very Bad Entrusted my son with thier Profesionalism to realise they had non
by badverybad,Dec 14, 2011 (Show)
American Airlines poorest customer Service ever Experienced Arranged flights for my son to return home for Christmas He was short of a esta his flight was due to leave at 740 am and there was no internet service until 9am and definatly no printing
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Extremely poor customer service
by thaggie,Jun 6, 2011 (Show)
Extremely poor customer service especially over the phone. I called to make a change on the seat assignment because there was no option for me to do so since it's a code share flight. Reservation staff was rude and not helpful at all. Her Indian English
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Went down
by ameylan,Jan 19, 2007 (Show)
Purchased ticket at aa.com. We were not sure we could get in the first leg of the flight due to overbooking. Economy seats are really worn in many of the 767 airplanes. Entertainment system is old on 767 airplanes. Twice on that trip I was seating too
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Fast and easy - One of the best travel websites
by dennispng,Dec 25, 2006 (Show)
Easy to book a ticket. Simply enter where you are taking off from (select nearby airports for greater flexibility), where you are landing, and choose More Options. For greatest selection, choose All Carriers or oneworld carriers (oneworld is the alliance
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Wonderful experience, flying American and purchasing from them cannot be any easier
by shakismile,May 18, 2006 (Show)
I travel with American on international flight at least once a month. It has been a great experience, very helpful, hardly ever delayed and I have never had a problem with them. I get the best fares on last minute deals and they offer some great vacation
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You get what you pay for.
by abalone_girl,Jan 16, 2006 (Show)
My experience with AA ranges from great to terrible. It is difficult to pin one label on a company that has so many aspects. The price was right. I never imagined going round-trip to Central America for half the cost of a one-way ticket to Hawaii. The
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Good Flight Prices, Excellent Selection of Direct Flights, Easy Website!
by bearfun,Dec 22, 2005 (Show)
I've had very good experiences ordering on their website. I used to use the Travelocity/Expedia and other sellers. I actually have found that (at least lately) I find a better price on AA.com (for direct flights anyway). I recently bought a flight
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American Airlines has a great site for doing business with the Airline
by three_ster,Oct 12, 2005 (Show)
Not a pretty site to look at, American Airlines is still a web-site that can provide all of the information you would need to purchase a plane ticket from them. Through my University, I have used them many times to attend conferences, and everytime I
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incompetent and dehumanizing
by yairmarcow,Jun 29, 2005 (Show)
I've already booked my next flight at a higher fare to avoid AA after they lost my luggage for two days, leaving my stranded without as much as a change of socks.... and subjected me to endless waits, bad computer voice systems, hang-ups and elevator
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Bad Service, Sub Par Crew, and many delays
by sydhou,May 2, 2004 (Show)
Absolutely one of the best airlines in the sky. I only fly them b/c of my membership with their global partners. Even with the cost control that has become standard since 911, this airline has always had bad service, sub par crew, and problems with
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Advertising does not clearly show that in practice you can't change a ticket.
by mitraearth,Apr 26, 2004 (Show)
I had a terrible experience with American Airlines. Firstly - their web site and phone reservations won't accept international billing addresses so it required a borrowed credit card. Secondly, the reservation clearly said that it was
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