HomeWeb Sites & Internet ServicesOnline Stores & Services
American Musical Supply Online Store

American Musical Supply Online Store

Overall store rating:  Store Rating: 4.0
Reviewed by 160 customers

  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 1-20 of 55 reviews Page 1 2 3   Next
Date Rating
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Very Poor Service

by , Oct 24, 2012
(Not Yet Rated)
"This place is beyond sad. I placed an order Oct 2nd 2012 #W43520610000 and as of 10/22/2012 hadn't received it. I looked on my account with them and it didn't have any record of it. I was suppose to be debited from my bank account over the next 3 months ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

NOT TO BE TRUSTED WITH CREDIT CARD NUMBERS!

by , Apr 12, 2012 Rated a Helpful Review
Whatever you do DO NOT GIVE AMERICAN MUSICAL SUPPLY YOUR CREDIT CARD NUMBER for autopayments. American Musical Supply will charge you without contacting you as they did me. I bought an EVH Wolfgang guitar over a year ago from American ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Make sure you are being charged the correct prices

by , Aug 15, 2011 Rated a Helpful Review
They do have a decent selection and competitive prices... but here is the kicker. I bought a Behringer ACX1800 Amplifier and a mic using the 3 payment plan. The amp was advertised as being $326.99. On the confirmation e-mail, I was being charged 653.98 ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Shoddy guitar, no refund, lesson learned

by , Nov 20, 2009 Rated a Very Helpful Review
American Musical Supply falls into the DO NOT TRUST category of online sellers. They will send you inferior merchandise and then they will not issue you a refund. Avoid the trouble and shop elsewhere. I will gladly relate my experience about these ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Top store in the country.

by , Mar 6, 2008 Rated a Very Helpful Review
For anyone who has ever bought pro-level musical goodies from online retailers, they know that there is a huge variance in quality, customer service and shipping prices. Some retailers are just hoping that you don't shop around, and have ridiculous ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Good customer service and return policy

by , Jun 4, 2007 Rated a Very Helpful Review
Recently bought a TR88 Korg keyboard, played it once, didn't like it, took about 1 hour packing it for return so I can get it full back. Probably spent about 2 hours on the phone with them confirming shipping address and the like. Also, when you ship ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

AMS will not honor their own policies

by , Dec 15, 2006 Rated a Very Helpful Review
After going through a long a painful separation which left my credit in disrepair I had had planned on using the AMS three pay plan to order my children an Apple iMac for Christmas at $999. The AMS website states that all sales up to $999 and some odd ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

What a lousy online shopping experience

by , Dec 30, 2005 Rated a Very Helpful Review
I had successfully ordered a few items from AMS in the past, but after my last experience I am done with them for good. Placed order on 11/19 -- a $599.97 guitar, billed in three increments of $199.99. On 11/23, received someone else's order -- ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

They ripped me off-Do not trust them with credit card numbers.

by , May 15, 2005 Rated a Very Helpful Review
On Apr. 20, 2005 i ordered a custom baseball cap from american musicial supply priced at $10.95 plus $4.95 shipping and handling.total was $15.90. I payed with Mastercard bank debit card,gave them my number and they said it would ship immediately. On ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Competitive prices, good selection, excellent service, speedy delivery

by , Jan 7, 2005 Rated a Very Helpful Review
I continue to be amazed at the number of on-line e-tailers who just don't get it, and dumbfounded at the few who really do it right. American Musical Supply seems to be in the second category. They have a wide selection of musical and audio-related ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

This is how web shopping should be.

by , Aug 3, 2004 Rated a Very Helpful Review
Very fast delivery, excellent return policy, superb pricing, broad product selection and great customer service. I've purchased a handful of relatively expensive items from them, used the stuff in my studio and returned those things that I didn't ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

No Problems After Several Years

by , May 3, 2004 Rated a Very Helpful Review
I have used AMS the past several years in purchasing some of my guitar equipment. All have been positive experiences. Their delivery speed has been very good. I have had no issues with packaging or the way items have been packed. The biggest piece of ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

I have a terrible headache in my eye

by , Dec 12, 2003 Rated a Helpful Review
OK, I stole that line from some movie, but it fits. I've tried AMS 3 or 4 times now, and in every case, the item they shipped me looked like it had been packed by a chimp with an attitude problem and a splinter in his butt. The last time, I paid them 20 ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Great Customer Service...

by , Aug 28, 2003 Rated a Helpful Review
I bought a piece of music equipment that did not live up to the hype. AMS shipped it right away. Wh ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

A recommendation despite some customer service issues

by , Aug 11, 2003 Rated a Very Helpful Review
I had been looking to buy the Yamaha YD drum set for a couple of months. American Musical had one i ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Great selection, some good deals, lightening shipping, good (automated) email communications.

by , Apr 28, 2003 Rated a Very Helpful Review
Their selection is great, they shipped out my item within a couple hours, and it arrived the next day from across the country. They have some good specials. They communicated very well by (automated) emails, when they received my order, and when they...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

They are the only ones I shop with on the web.

by , Apr 11, 2003 Rated a Very Helpful Review
Excellent Prices, Super-Fast shipping, and free shipping on larger orders. Huge selection, I dealt with their customer service and found them to be great. Toll free number and they called me back right on time....
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible customer service, avoid at any cost!!!!!!!!

by , Mar 27, 2003 Rated a Very Helpful Review
Ordered Jackson guitar on "easy pay" plan, guitar showed signs of use so wanted to return for refund. Had trouble getting a return authorization number, finally got one after almost a week of steady calls to cust. service. Shipped guitar back along with...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

This is THE place to buy guitars.

by , Mar 18, 2003 Rated a Very Helpful Review
I originally ordered a Yamaha F310 Acoustic Guitar Package from Musician's Friend after their website showed it to be in stock. After gong through the order process, I received an email confirmation stating the item was NOT is stock and that it would two...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Ordered guitar by 4pm and received it next day by 2pm (thats with free shipping)

by , Feb 13, 2003 Rated a Helpful Review
I have purchased 3 guitars and 1 pod from AMS and all orders were shipped out the same day i ordered them and in 3 cases i received the items the next day (using the free standard ground shipping) the Flex pay plan is awesome, Musicians Friend does not...
Read the full review
Showing 1-20 of 55 reviews Page 1 2 3 Next

Read Surveys Where do surveys come from?
Showing 1-15 of 124 surveys Page 1 2 3 4 5 6 7 8 9   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Aug 26, 2014
(Not Yet Rated)

I shopped online and got the service and price I have come to expect with AMS....
Read more
Overall Rating:Store Rating: 5.0
 
Jun 16, 2014
(Not Yet Rated)

My first order seemed to take along time and I made a call to customer service...
Read more
Overall Rating:Store Rating: 4.0
 
May 11, 2014
(Not Yet Rated)

Easy purchase. Good available.
Read more
Overall Rating:Store Rating: 5.0
 
May 3, 2014
(Not Yet Rated)

had ordered 2, only received one. Called customer service-didn't take an...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 11, 2014
(Not Yet Rated)

All other music stores like samash guitar center was out of stock of Casio...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 10, 2014
(Not Yet Rated)

excellent
Read more
Overall Rating:Store Rating: 5.0
 
Sep 18, 2013
(Show)

I've ordered items a couple times now. No problems, excellent service!
Read more
Overall Rating:Store Rating: 5.0
 
Sep 11, 2013
(Show)

Excellent. They made sure I was taken care of. Good old fashioned customer...
Read more
Overall Rating:Store Rating: 5.0
 
May 20, 2013
(Show)

I ordered a blemished amp to save some money. I was expecting a major cosmetic...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 20, 2013
(Show)

I've ordered a few times from the vendor's web site without problems...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 4, 2013
(Show)

Excellent service. Which is why I keep coming back.
Read more
Overall Rating:Store Rating: 5.0
 
Jan 16, 2013
(Show)

This was my second purchase from AMS in the last month. I received great...
Read more
Overall Rating:Store Rating: 4.0
 
Nov 20, 2012
(Show)

The pricing was very good for what was ordered as I purchased a dent and...
Read more
Overall Rating:Store Rating: 5.0
 
Sep 9, 2012
(Show)

I am very impressed with AMS. They responded quickly to my questions and gave...
Read more
Overall Rating:Store Rating: 5.0
 
Aug 10, 2012
(Show)

HE SPEED OF YOUR COMPUTERS. i.e. YOU DID NOT HAVE TO WAIT FOR THE NEXT WINDOW...
Read more
Showing 1-15 of 124 surveys Page 1 2 3 4 5 6 7 8 9 Next