American Musical Supply Online Store

I have purchased 3 guitars and 1 pod from AMS and all orders were shipped out the same day i ordered them and in 3 cases i received the items the next day (using the free standard ground shipping) the Flex pay plan is awesome, Musicians Friend does not...

OK, I stole that line from some movie, but it fits. I've tried AMS 3 or 4 times now, and in every case, the item they shipped me looked like it had been packed by a chimp with an attitude problem and a splinter in his butt. The last time, I paid them 20 ...

I bought a piece of music equipment that did not live up to the hype. AMS shipped it right away. Wh ...

I GOT MY EPIPHONE GOLDTOP FROM AMS, IT WAS STILL IN TUNE, IN THE BOX, AND AT MY DOOR IN TWO DAYS. THEY ALSO HAVE FLEX PAY..
BEAT...

I have been along time costumer of AMS, about three years, and to this day I have never had any real problems with AMS. All orders that I have received have been received within a few days of order, 99.9% of my orders have been correct, and all in perfect condition. The only complaint that I would have to give is, AMS has a set of AKG K240m headphones labeled incorrectly on their website, I ordered them, and then had to return them, they gave me no problems on the return. I told AMS that the headphones where labeled wrong on their website and to this day they have not corrected the problem. It's been about two months, otherwise I love AMS.

I was very disappointed in the response I got when I informed American Musical Supply that a product I received from them was defective. I only had the item for 4 months and it ended up being broken from the time I had received it from American Musical Supply. It wasn't confirmed to be malfunctioning until 3 months after receiving it during regular use where once again it was malfunctioning. Instead of readily taking the unit back and exchanging it for another one their customer service told me to deal directly with the manufacturer (which we all know ends up being a total inconvenience). This isn't a way to keep your customers American Musical Supply! When an item has issues in such a short period time you should be willing to work with your customers to make sure they are satisfied with the least amount of inconvenience to them. I shopped through you for the past 12 years + because I thought you were a stand up company.

I recently made a purchase for Christmas 2006 from American Music Supply. I bought a brand new Ibanez 5 string bass guitar and a new guitar case and I received my order within 3 days.

Great selection, great prices, free shipping for big orders. Comparable to Musician's Friend. I haven't had much experience with their customer service, since they've always gotten my order right. Fast shipping. I'll buy there again.

Delivery was fast.

Customer service is very good as well.

Ordering on the web site was easy, and order tracking was very helpful.

I will definitely buy again from American Musical Supply.

Nothing short of excellent service. The online chat service 24 hours a day is very handy. Phone service connects you immediately to a real person and they answer your question or connect you with someone who can immediately. No automated call waiting. I have made some major purchases with no deficiencies. Return policy is excellent and easy. No hassle with returning a guitar with case and getting my money back just because I had changed my mind on the product. Payment plan is excellent. No credit card required to buy there products, just a quick credit check takes 2 minutes and your approved for 3 or 5 payment plan depending on the product with no interest rate. You pay for what the product is priced at. Product ships to you in 3-5 days fedex. No delays. No shipping or tax on higher priced products. Product always shipped in excellent condition with major packaging to protect. If you are going to buy musical anything on line, use American Music Supply. There prices are comparitive to other online music stores and worth it if you have to pay a little more just because of the excellent service. AMS is the best.

They make it seem like you can buy any item using their 5 payment plan, yet what you don't find out until actually ordering is that they want to run a credit report on you before they will actually ship the item(s). What makes this assinine is that they also have a "3 payment plan" that doesn't require a credit check. You can only use either payment plan with a valid credit card, so it makes absolutely no sense why they would make the rules for 5 payment different than for the 3 payment. Also most of the equipment they sell are less desirable (i.e. ugly colors, bottom of the line gear, etc) and even that is often out of stock for weeks or months at a time. As an experienced musician, my advice would be save up and buy from a better retailer (Musician's Friend, etc). You will get as good or better price, a much better choice of gear, and no hassle if you want to return an item.

I have made several purchases from AMS. Always good selection and stock, great customer service (and open 24 hours), and the best website for making purchases. Furthermore, their techs know their stuff and have been able to provide me the information I need. No problems with what I have received. Highly recommended.

Not good, in 2 words.  Paid for an item up front to be shipped when it came in stock.  Checked the web site a couple days later; "Item in stock ships today."  My order status read on back order.  After asking why my order showed "Item on backorder" while the site said "ready to ship" I received the following email.  "All the in stock items will ship out and the back order Items will ship out when they come back in stock."   Uh, What?  Then called to inquire.  Said they would ship it and reinstate the order.  Checked later, my order was marked "On Backorder" again.  I withdrew my money.  At no time could any of the 3 different cust. service people I spoke with explain what was going on.  This is not good business practice where I come from.  I'll take my music business elsewhere, thank you.  

Bought two Gator G212A cases. Arrived ... they looked like they had been dragged all the way from Jersey. The cardboard was ripped and the cases were sticking out of the boxes - damaged, scrapped. No way did Fedex do this! Called and complained. They were arrogant and unapologetic. To top it off ... they shipped to my door but did not even offer pickup. Threatened them with a complaint and they just laughed and said go ahead. Week later still waiting for return labels. Last time I buy from them. Not recommended at all.

Today, I was going to purchase a casio piano for my son.  AMS has it for $129.00.  Target has the same keyboard for $95.00.  I e-mailed AMS all the information needed for the price match guarantee.  To my surprise they refused to honor the Target price because they said that it was "too low" and they could not sell it to me for that price.  When I called them they repeated the same reason to me.  Now we are talking about a reputable store that has the product on sale for in store delivery. 
I have ordered from AMS in the past and have never had a problem.  They need to change their price match guarantee to say that "they have the right not to match price if they do not want to."