Baby Universe

I ordered a crib quilt on March 3rd, and received it on March 16th. When I received it, I noticed a rip near one of the seams. By then, it was too late to return the quilt because it was a baby shower gift. I had to have the quilt repaired myself. I would recommend strong caution when ordering from Baby Universe, and also suggest ordering WELL in advance of when you need the item.

Ditto on the other reviews which reflect VERY SLOW delivery and poor customer service. My baby bedding was supposed to be delivered in 3-6 weeks, well it didn't even get shipped out until after 6 weeks had passed and still hasn't arrived -- more like 7-8 weeks after they took my money. Never again.

I will NEVER use Baby Universe again. I ordered a Peg Perego Twin Aria stroller and was told it was in stock. I was also told it would take 2-3 days for the order to be process and 4 days to ground ship it to me. I was so excited that my item was in stock as every other baby website reported at least a two week wait for my item. Well, Baby Universe and its representatives lied. It has been a week and 1/2 and my item has not been shipped. Their representatives were evasive, refused to give tracking #s or contact Peg Perego to find out why my stroller had not been shipped yet. They gave excuses about how their email system was slow and maybe my item was on the way. Finally, a rude employee told my husband that our item would not go out for at least another week and he refused to help us further. Please, do not use this deceptive business under any circumstances! Four calls to their customer service line did no good. I am still waiting to hear from management about my experience.

Crib was in stock! As advertised!! Amazing compared to some of the horror stories out there....

Quick Shipping, no damage during shipping, Great product... It's OK to order from these folks!

Never buy on this site, it will save time and money
My experience:
Ordered ITALTRIKE "OKO". The tricycle I received was used and with scratches all over the frame and with missing parts!!! I just cant assemble it!!!
Don’t do the same mistake as me!

I ordered nursery bedding and accessories in May, 2005. The site advertised 3-6 weeks for delivery. It is now mid-August, 2005 (11 weeks later), and I still haven't received my complete order. I was billed for the full amount in May. They have been unable to give me a date for when I can expect my order to arrive.

I am EXTREMELY disappointed. I ordered the bedding early to prepare my nursery for my new baby, and now I won't have it in time. Nobody even notified me to let me know that it would be more than 3-6 weeks.

I ordered a carseat and whenever I checked the status it said $xxx.xx paid by credit card but no tracking number. I never received any notification that the item was not in stock, etc. I called after a week and they said the warehouse had just moved and that sometimes they did not update the tracking number. They said I could not cancel the order because it would probably ship that weekend. I waited another week...still not shipped. After a long time on hold they let me cancel and I did.

It's now been at least several weeks and maybe months since the warehouse move. I think they originally said it moved the prior month. I don't know what's wrong with their distribution end but am on longer interested in finding out. I just hope they correctly make the refund to my credit card!

Horrible user interface. I tried to order a car seat just now, and on the confirmation page it states that my purchase is complete... however, that was just an advertisement to have me go purchase some baby rewards program. It turns out that if you keep reading on the page, my purchase actually wasn't complete and that I needed to call them about my payment information. AUGH. Glad I kept reading. I canceled my order and ordered the carseat from a better site.

On 12/05/05 I ordered two toys to give as Xmas gifts. One toy arrived within a week. On 12/12/05 I called to find out when the second toy would get here. I was informed that it would not ship until 1/1/06.. AFTER XMAS!! Baby Universe did not email me with this information nor did they bother to inform me of this by phone. If I hadn't called them, I would be without a gift for one child. Needless to say, I told them to cancel part two of my order. I was told I would see a credit on my card within 5 days. It is now 7 days and STILL NO credit.

SLOW, RUDE, AND INEFFICIENT SERVICE. I'm not sure why this store is rated so highly. We ordered a Bertini stroller from Baby Universe on 12/19/05. As of December 28, we had heard nothing from them and our "order status" on their website continued to be "Waiting to Ship." I phoned and was put on hold for ten minutes, after which I was told that the stroller was out of stock and that absolutely no information was available as to when it would be in stock (though the website continues to say that the item is in stock). I would have expected someone to contact us at the very least, so I don't think this vendor deserves the high rating it has here.
UPDATE: Followup contact with Baby Universe (another 10 min hold) even worse. My card was charged for an item they don't even have in stock & customer service tells me they are not responsible for processing the credit, that accounting will do that in 3-4 days. Nor am I allowed to speak to anyone in accounting! The CS rep I spoke with was unhelpful and rude. This store deserves a much lower rating.

Ordered a car seat that was "in stock"..to be fair it did say that the order "process" time would be 2-4 weeks..I guess they hand stitch it or something..anyway it was 2 months before it showed up on my doorstep.

They charged my credit card as soon as they got the order and it did not ship for almost two months..

Poor communication. Got one girl who finally did reply to my emails and phone calls.

Overall, could have ordered this seat from any other company on the internet at the same price and will do that next time!

I purchased a stroller from them online. It was on sale, offered free shipping and arrived promptly. I found they have a good selection of products/colors, as well as offering sales and promotions-free shipping.

Original order was placed on 10/03/06, waited the 6 weeks for the special delivery. At the 6 week mark had not received any shipping information and emailed Customer Service. Was told that it would be an additional 2 weeks! Now two weeks was on 11/30/06 and still have not received any shipping information. Emailed Customer Service on 12/1 and have not heard back. Called Customer Service today and they were astounded that I have not received the crib bedding and were going to follow up with someone. Not sure who, maybe the crib bedding fairy. This is ridiculous and I am sure my dog could have made the bedding by now.

We received our baby's stroller but the colours don't match with the one which was in our baby registry, unfortunately we cannot return it since we are living over seas and the cost for shipping will be too much. It arrived in about 8 days, not bad for shipment!

We had a great experience ordering online from Baby Universe. The carseat we ordered came quickly and was exactly what we wanted. The price was great and we got free shipping.