Baby Universe

I placed my $125 order for an ItalTrike OKO on the 12th of December, for delivery by Christmas Eve. This was fine for the 5-10 day delivery turnaround they advertised. When December 16th rolled around, the order information page showed "will be shipped ...

This company is HORRIBLE. I ordered a bumper to match my baby's room on March 6th. They tell you that your credit card will be charged immediately and to allow 2 weeks for delivery. Two weeks went by and the Order Status screen was still showing my ...

I ordered the Tiny Love Taylor the Turtle gift set as a Christmas gift for my daughter. The order was placed on Dec 16th from BabyUniverse through shop.com. I received an e-mail the same day from shop.com with order confirmation saying the merchant had ...

I ordered a Britax Companion car seat base from BabyUniverse three weeks ago. I received the first one on Valentines Day and there was a broken peice in the front where the belts attach. So I called them and they told me they would ship out another ...

Present never showed up to recipient. I have only done business with the baby universe once and will never do it again. I sent a baby gift to my cousin and it was to be mailed directly to her. After 45 days I found out that she never received it ...

I wish I'd read the other reviews and avoided Baby Universe. What a waste of time and money. Their policy of charging when an order is placed and shipping it out many days later is not in line with the policies of most online retailers. I ordered 2 ...

I had two bad experiences with Baby Universe that I feel others should know about. First, I was sent the wrong item. They were decent about sending the correct item, but I had to call and remind them to send FedEx to pick up the other item three ...

I placed an order for something that was supposed to be in stock. I kept checking the order status for almost two weeks and all it ever said was "shipping from manufacturer". I emailed customer service to check on the status of the order and didn't get ...

I made a recent purchase with Baby Universe and I found a lot of problems with their company. First off they have a price match guarantee for which they are not willing to stand behind. I also made contact with their customer service representatives and ...

I would never order from this company again. I placed my original order on a Saturday and by Monday I already had the shipping confirmation. The package arrived that Thursday and it was the wrong item (right stroller, wrong color). I called them that ...

After reading both good and bad reviews, we weren't sure what to expect. However, we were pleasantly surprised with our experience at Baby Universe and will definitely be back. We were a little leery about ordering a crib over the Internet since it ...

I ordered a bedding set on February 18th and my credit card was promptly charged over $500. Since I selected special order items the site said it could take 4 to 6 weeks for delivery. At 4 weeks I called customer service for the first time to check the ...

Selection was good, but customer service was horrible!! I repeatedly tried to contact them both by ...

Pros: friendly and helpful customer service, online baby registry, good variety of products
Cons: none found yet

I live in a military installation overseas and had a very difficult time finding an online baby store that would deliver to me. Baby Universe had a great variety of products including the largest selection of baby bedding I have seen anywhere else...

Well, after MUCH research, I decided to buy my very tall 3 year old a Britax Regent carseat. Since I'm in Canada, there wasn't a whole lot of options as to online stores that shipped to Canada. Baby Universe did in fact ship to Canada. After reading a ...