Baby Universe

This is the one store that you can count on for all the stuff you need for your baby. The prices are good and the customer service is the best too. I don't shop anywhere...

Did not alert me that the seat I ordered was out of stock until after they had sent me the base to g ...

I have shopped at many of the online baby stores and BabyUniverse is the only one that has delivered exactly what they claimed they would. I have been to other sites and they claim that they have flat rate shipping and then right when you get to the end...

I ordered this glider & ottoman thinking it looked like a nice set for a nice price. When it came, ...

Pros: Great looking site, easy to navigate and find what you want.
Cons: can't think of even one!

I have been shopping with BabyUniverse for the past 3 months and I have had nothing but terrific experiences. I have ordered on four separate occassions. Once to test the service out I ordered a diaper gennie. When that item arrived at my door only 3...

At time of order, the "Badger Basket" rattan basket changing table,had a 4-6 week lead. I was given a confirmation of my order. After 8 weeks had passed, I forwarded an email requesting the status of my order. With no previous status correspondences from...

I ordered 3 things. A few days later I got my only email confirmation saying everything had shipped. So far so good. Over a week later only 1 thing came in the mail. I wrote customer service with 3 issues and they answered only one in their reply. I...

It was a good shipping experience. Baby universe sells baby seats, and a very wide variety of them. ...

At about three months, our little baby girl was growing out of the combo carseat/stroller we had borrowed. I researched on the Internet and BabyUniverse had a good price and seemed reputable. My experience with them was...

I returned a changing table to Baby Universe because my daughter-in-law found a nicer one at a different store. Baby Universe charged me almost ONE THIRD OF THE TOTAL PURCHASE PRICE for "restocking". I received the refund FOUR MONTHS AFTER RETURNING the merchandise, and only after repeated e mails and phone calls. This merchant is either VERY DISORGANIZED or VERY DISHONEST. Whichever it is, people should be warned to STAY AWAY FROM BABY UNIVERSE!!!

I ordered a Britax Boulevard seat for my 5 month old daughter on March 23. I received the seat 4 days after I ordered it but it was the incorrect pattern. I called customer service to see about exchanging it and they told me I needed to email pics of the seat to prove it was incorrect. After doing this they sent out a call tag to have the seat picked up from my house. They received the seat on April 4 and today is the 25th and my card has still not been credited. I have called several times and I am always told something different. Last week I was told my card was credited on the 16th today I was told my card was credited on the 24th. So unless you are absolutely sure you will be keeping the item you are ordering I wouldn't recommend this site to order from.

I ordered a Frog stroller, and after placing the order I just got an email of confirmation. I never received any information on tracking, etc. So I sent them three emails throughout the three days after the purchase (no answer). At the third day I called customer service, only to be told that the item was not in stock!! Note that as per company policy, when items are not in stock they are signalled as such when ordering... Not for this item! The customer service was very kind and quick, and proceeded to cancel my order, as I requested. A waste of three days waiting. It could have gone worse, but also better... Will go and pick up the stroller at my nearest store (am sick of online orders)

I have been quite satisfied with Baby Universe overall, however, I ordered the Ellis 4-in-one crib back in September 2004 and it was suppose to be in stock when I ordered it on-line. The next day, I get a call from them saying it was out of stock but would be in stock by mid to late October. Long story short, I just now received the crib, January 2005. I do not blame Baby Universe per say but the communication between the manufacturer and Baby Universe needs much improvement. I did appreciate Baby Universe giving me a discount for the inconvenience though. The Baby Einstien videos I ordered along with the crib came very fast as I assume all of their 'in-stock' items do.

We recently ordered a car-seat from Baby Universe. The merchandise we received was damaged upon arrival. After my first call to Baby Universe I was promised that the defective merchandise will be picked up and replaced immediately. Then after nothing has happened for a week I kept on calling every day, spent hours on hold with the Baby Universe Customer Service and now two weeks later and after countless calls to Baby Universe the damaged shipment is still here with us and Baby Universe seems to ignore our request to pick-up the damaged shipment and credit the amount we have already paid. A terrible experience - They take your money, but after that you are on your own !

I placed an order for fabric over 4 months ago. It has yet to be shipped. They have already charged me for it. I have called repeatedly to no avail. Save yourself alot of time, money and frustration and do not purchase anything from this retailer.