Baby Universe

I found the prices at Baby Universe to be good, but the customer service was poor, actually nonexistent as another reviewer put it. I ordered a crib bedding set, which was sent to me from an outside store (not Baby Universe). This would have been fine, except it was the completely wrong order. So when I tried to contact Baby Universe about the mix up (email and telephone), I got NO RESPONSE. Their phone system leads you to nowhere. So I shipped the incorrect items back to Baby Universe (at my own expense of course) requesting an exchange. I still have not heard back from them. Don't shop here if you want good customer service.

Great price on peg perego primo viaggio car seat and britax roundabout convertible. No shipping and no tax made this a wonderful deal! Delivery about a week. Order was accurate. Didn't need to deal w/customer service. Excellent transaction, wonderful product. Very satisfied.

The item we ordered was listed as in stock. It wasn't. We didn't find out that it was out of stock until 14 days later when we asked "where is our item, please send the tracking number". We were then told "the item is on backorder for another 2 weeks".

Nice of them to let us know. So we asked to have the order cancelled & to receive a refund. It's been nearly a week now and still no refund to our paypal account.

We certainly won't be shopping here again.

I recently purchased furniture from the baby universe web site after 6 weeks they finally shipped the furniture, I emailed customer service 4 times with no response. After 3 more weeks I still did not receive my furniture, I called 3 times waiting on hold for over 20 min. each time. When I did finally get through the customer service rep told me that she would investigate and get back to me - I was skeptical that I would here back but she assured me that she would. I never heard back - I spent over $2000 and they acted like they couldn't care less about me or my order. I wish I had checked this website before ordering from them. Get your baby products somewhere else, this website is terrible.

The nightmare began when I ordered a valance and fitted sheet from Baby Universe. I never received an order # and sat on hold for 12 minutes before a person actually picked up the phone. I received the valance 3-4 days later though expecting a 2-week lead-time. Their website states that "you will receive an email with shipping information once your order ships." but I never did. Where's the fitted sheet? I sent an email to Baby Universe to locate the fitted sheet and never heard back. On hold again waiting for someone to answer. NOTE - They charged my credit card for the entire balance. I'm sticking with babycenter.com

UPDATE 2/2/07 - Still no fitted sheet. On 1/26/07 their CSR promised to send an email with an update on the fitted sheet. She never did. I called 1/29/07 and got an answering service whom told me that Baby Universe was "too busy" to answer the phone. I called Mastercard company and filled a complaint against Baby Universe. Mastercard is going after them since they billed me on 1/3/07 and never shipped the item! TELL everyone you know do not shop with this merchant.

This has been the most horrible shopping experience. I ordered a diaper bag 3 weeks ago,(March 2nd) and still have not received it. I have spoken to customer service NUMEROUS times, and feel like I am getting the runaround. One time they will tell me the delay is because they have moved their warehouse, and the next time, they tell me it is a problem with the manufacturer. Today, they told me they are crediting me 10% on my order, but if I call again and complain, they won't do anything else. I was also told they didn't know when I would get my item, but I would get it "at some point." They told me they could cancel my order if I didn't want to wait, but that at this time, they have no idea where my item is. **Update it is now March 30th, and I still haven't received my diaper bag, I will NEVER EVER purchase anything from Baby Universe again. It appears that Baby Universe's warehouse is in another galaxy**

I ordered a Britax Companion car seat and Preview stroller in early July. My credit card was charged for both items. I received the stroller in a week, with no clear indication that the other item would be shipped separately. When I called, they said they had run out of the car seat, but had just gotten a shipment in, and it would ship within the week. It's been almost two weeks with no further communication, so I called today. The customer service rep told me that there was a shipment due on 8/15 (she had no knowledge of the 7/19 shipment). Meanwhile, they've had my money for almost a month, and wanted to keep it longer.

After their misinformation and poor communication, I don't trust them on the new date, and if it goes beyond that, it's cutting too close for me. Besides, reputable companies don't charge credit cards until the items are ready to ship. I cancelled the order. I won't order from them again.

Terrible experience. I ordered a stroller as a gift for shower. They said it would be 7-10 days before I received it.Two weeks later still hadn't received it. I called and they gave me a date that I would have it by. That was another two weeks. On that date still did not arrive, I called and they said they were out of stock on stroller and was waiting for shipment from mfg. They never mentioned being out of stock on item on previous conversations. I asked to speak to Supervisor. I told her how important it was for me to receive this stroller by the following Friday, she said no problem " you have my personal Guarantee " that you will have it by then. On the day I was supposed to receive it she called and said, "I'm sorry we have to cancel your order.
Horrible Customer service. I will never order from this Company again. Shouldn't make promises you can't keep.

Great store! Never have had a problem. They have inexpensive shipping and are quick. Also they are a member of upromise.

I have had the worst shopping experience with this company! DO NOT ORDER FROM THEM! They have "misinformed" me regarding stock and shipment dates, took my payment and after assuring me that an item was in stock, then told me that it would not be in stock for at least another 2 weeks. Their telephone and e-mail "Customer Service" are hopeless and unhelpful.

My overall experience was horrible. One, they charge you an outrageous amount for handling costs. Two: if you don't like your product, you have to pay for shipping yourself. This is the only online company that I've used that has the returner pay for shipping returns. It's okay for them to charge you shipping and handling charges but they WILL NOT pay for your returns even if you didn't get what you wanted. My shipment got to my house 1.5 weeks later and it's not what I wanted. Then, I had to pay for the return. I ended up paying more for shipping and handling than what I paid for the product. I think I reserve the right to charge them handling charges.

I have much experience ordering on-line and I have found Baby Universe to be the worst, by far.

We ordered a toy which turned out to be discontinued, but we did not find that out until we called because the order could not be tracked. I received three confirmation e-mails, none of which indicated a problem with the order. The password didn't work, the confirmation numbers were confusing, etc...

What a waste of time.

This was the worst internet shopping experience I've ever had. I placed an order on 13-MAR-2006 anticipating at least a 2 week delivery time.
After 3 weeks, I called on Monday to ask what the status was (as they had already charged my card) and the first person I talked said that the items should be shipped out that week, no later than Friday. Friday came and still no update to the order status on the website. I called again...waited on hold for 30 minutes only to be disconnected, then called again and talked to another woman (who was very nice BTW). She said that they could give me a 10% credit, but it could be another couple of weeks before I receive my order.
I finally decided that all the time and effort tracking this order was not worth the money I saved ordering from them, so I cancelled my order on 03-APR-2005. It took minutes for them to charged my card initially and took them SEVEN days to issue a credit.

Website was as expected for an online retailer. 
Our little one is now almost 11 months and we wanted a chair where it could be used in different ways for feeding.  The Combi Hero seemed to fit the bill perfectly.
Unfortunately, after 6 business days had passed on an order that "usually ships in 1 or 2 days", I began to get concerned. 
An e-mail to customer service yielded no more than a boilerplate answer of what is on the website and a request to wait another week and a half and to contact them if it had not been received by then.
Requests as to whether or not they item was in stock (as I expected from "usually ships in 1 or 2 days) were met with additional double talk. 
Being in the industry and managing the systems that ship about 3,000 packages a day, this level of information for a customer is unaccptable.  In fact, I'd lose my job.
All I can do with Baby Universe is elect not to shop at this e-tailer again.

I ordered the Britax Roundabout car seat and when I ordered it, it was in stock. They promise same day shipping if it's ordered by 2pm, 24 hours later they were sold out. I called to see if they shipped my order, after waiting 10 minutes to talk to someone they tell me its back-ordered, but hey, they conveniently charged my credit card for $180 and couldn't tell me when to expect my merchandise. One week later their site says, "no longer available". I called again, and had to wait 10 minutes again (by the way, I think its an automatic 10 mins you have to wait regardless of how busy they are since the three times I've called it's been the same automated response). They now say it'll be a few weeks before I receive it, but they never sent me anything telling me that, and on top all of this, they tell me that they no longer have my address therefore they couldn't have sent it to me anyway, but yet they had my address to charge my credit card. Canceled my order.