Baby Universe

I purchase a stroller from Baby Universe. The product was shipped from the manufacture and was defective. Baby Universe's customer service was outstanding from the beginning to the end. They were extremely nice and prompt.

I do not recommend Baby Universe at all. I tried to order Peg Perego Aria Twin Stroller. The site was offering free shipping and a good price. I received a confirmation email stated the stroller would be shipped shortly. Two weeks later and no stroller. I emailed their customer service department, 24 hours later I receive an email stating they no longer carried the stroller. I wonder what would have happened if I did not email them?
Overall, I would use caution with this site and think twice if you are in a hurry for an item.

I ordered a bassinet that had a decorative fabric liner around the bassinet. When it arrived, there was mold and rust stains on the fabric. Not the most desirable or sanitary condition for our little bundle of joy. I called the manufacturer as directed and was told they had discontinued that model in 2005 and to contact Baby Universe. Baby Universe was very unhelpful and said we would have to ship it back and wait for their decision. Where's the baby to sleep when I send back the entire product vs. just sending back the damaged material? I wouldn't put my trust in this company.

http://www.babyuniverse.com/pro/baby/64588/3in1DeluxeConvertibleBassinet-BlueToile.html

I was incredibly disappointed with my experience at Baby Universe. I ordered a stroller online and called customer service a week later to check the status of my order. I was told they had to contact their "warehouse" and to wait 1 to 2 days and I would have an answer. After 2 days passed with no answer I called customer service again and received the same 1 to 2 day answer. The next day I did receive an e-mail stating the stroller was shipping in the next few days. As I was nearing an upcoming trip, I called the same day to check the exact date of shipment and again given the 1 to 2 day answer. Later, that day I received an e-mail stating the stroller had been dicontinued, they would credit my card, and sorry for the inconvenience. Yes, an inconvenience! I initiated 3 phone calls in a week only to find out I was being sold a discontinued stroller in the first place!

Ordered a nationally available stroller, under the description of being "In Stock." Heard nothing for two weeks; called only to find out stroller was backordred. No apology given for not communicating this. Stroller then backordered twice; pushed back until the point that it was no longer available at all. Oh--and by the way--they charged my credit card for the stroller the minute it was ordered and thus I paid for it two months ago!!

The absolute worst experience. 4 of 5 baby furniture items had manufacturer's defect/No resolution with them. They said they couldn't help me.

I purchased eight Kidco Adhesive Mount Locks from Baby Universe. The order was processed and delivered quickly. I was not happy with the product and have emailed Baby Universe on three separate occasions. I have not yet received a response. Their customer service is nonexistent and I would NOT recommend this online retailer to anyone.

Found a beautiful stroller, and have recieved terrible customer service. Infact the stroller came to $760.00 with shipping. There was much confusion when it came to pay for the item though they never explained what the problem was but that it was on their end. Eventually I recieved it in slightly damaged condition after the store repacked it at their depot. There was also an item missing. USPS complained at which the manner it was packed and sent. I am still waiting for my replacement items almost a month later with no indication they have been sent although I have spoken to a senior customer service person twice. I will not purchase from this company again, they have a good range of items but their service is very disappointing.

I ordered a crib and it arrived defective. I contacted them to request a UPS call tag to pick up the crib. Never came. I called back again. Again no UPS tag. I called back a 3rd and 4th time, at which point they told me I needed to provide a serial number. Then I received an email saying they were working on getting me replacement parts. The matter is still unresolved. I just want to return the item free of charge and have had a horrible experience doing so.

I was very impressed with their service. I ordered three Britax car seats and received them the very next morning! They are based out of Florida, so I was surprised to receive it so quickly since I live in California. I found out, looking through their site, that they have warehouses spread throughout the country, so that really helps speed up delivery time. The customer service rep was very helpful and courteous. I really appreciated the 10% group discount she was able to offer me (since I was ordering so many). Baby products are so expensive, that every bit of savings counts. I immediately received an email confirmation of my order, along with tracking information. I will definitely pass their site along to my friends.

I ordered a higher end umbrella stroller from Baby Universe and automatically received free shipping. I also found a coupon code online for 10% off. So, the product was on sale for $10 off, I got another $10 off with the coupon, and also got free shipping. It was an incredible deal.

I had read horror stories about shipping from Baby Universe AFTER I had ordered my product, so I was nervous that it would be a nightmare. I ordered the product on Sunday night and sure enough, Monday afternoon I got shipping confirmation for my order and a tracking number. Here I sit on Wednesday morning and UPS says that my order will arrive at my door sometime today.

You can't beat 3-day shipping when shipping is free! I would definitely purchase from Baby Universe again!!

I placed an order for Clover Leaf products on January 30th and still have not received my entire order. I finally received part of my order last week. It is now mid April and I'm baffled. What could possible take so long? I'm extremely upset. I thought I was being smart by ordering 4 months before the baby is due but now see that it was barely enough time for them. The customer service has been nothing but rude to me. Informing me that the 4-6 weeks is going to take 2 weeks longer each time that I called. Please beware of the Baby Universe retailers!

I ordered a Peg Perego stroller from babyuniverse that was supposedly in stock. Order was placed on Saturday, I checked the website for order status on the following Friday, and it said it had been ordered from the manufacturer. There was no expected date of delivery listed, and my debit card was charged with the $297 from the date I ordered the item. How they can charge before the item is shipped is beyond me. I called customer service (the rep was very polite) and was advised that this is their policy to charge even before something ships as they don't actually carry their own stock. My experience with this particular stroller is it is usually hard to find, so I know it will be weeks, if not months before its available. I called and cancelled the order, specifically because they charge customers before they know that something is really available, and well before the item ships. Avoid this company at all costs. I am going to go to Babies R US and buy the stroller for $40 more. What this company does is highly unethical, misleading and bordering on illegal.

I ordered a changing table from this company and the experience has been awful. When I placed the order, the site stated that there was a potential for the order processing to take up to 10-14 days. On the 14th business day I called as I had not received any information regarding the approximate shipping date and time frame. The customer service was not helpful in any way and I still have no answers. They were very quick to charge my credit card on the first day that I placed the order, however.

Ordered a car seat Wednesday evening with regular free shipping. Received seat on Friday morning. Incredibly fast. Lowest price too. Would order from again.