HomeWeb Sites & Internet ServicesOnline Stores & Services
Backcountry.com

Backcountry.com

Overall store rating:  Store Rating: 4.5
Reviewed by 844 customers

  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 1-20 of 71 reviews Page 1 2 3 4   Next
Date Rating
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Poor customer service!!!!

by , Nov 13, 2013 Rated a Very Helpful Review
The price is right at BackCountry.com but that is about it in my opinion. I have spent my last dollar there. In June of 2013 I purchased a pair of Solomon GTX Hiking shoes. The quick lace system on one of the shoes got so it wouldn't stay tight anymore. ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

BEWARE CANADIANS: customs charges

by , Jun 26, 2012
(Not Yet Rated)
Better just order from MEC.CA instead. I've listed my June 2012 order below, it came to $1070, basically included an exped down mat, a 4 person light weight tent, and several tubes of nuun nuun hyrdration tabs. I didn't use MEC.CA because ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Rude customer service reps...

by , Nov 11, 2011 Rated a Helpful Review
I will never order from this company again. The customer service reps were rude, unknowledgable, and unwilling to help. Futher, they are not well trained and do not know the company policies. I was told something different each time I called. My package ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

A great source for anything back country!

by , Apr 7, 2011 Rated a Very Helpful Review
I have shopped at Bakcountry.com numerous times.  Mainly for winter stuff (jackets, specialty underwears, hats, etc).  Overall, I'm satisfied with this merchant and with my online shopping experience with them.  Below is the break ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

the worst online purchase experience ever!!!

by , Sep 27, 2005 Rated a Very Helpful Review
I needed a couple of kayak paddles ASAP, so I ordered from Backcountry because they had the style I wanted at a discount price. Their website showed that both were in stock. Free shipping was offered on standard delivery, but I opted for the $38.00 3 ...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Backcountry.com: Was the Slow Delivery Because They Hiked my Purchase to Me?

by , Apr 13, 2005 Rated a Very Helpful Review
I had my eye on a Patagonia fleece jacket and had been hoping Patagonia would mark it down in the Spring. By April I was still waiting so I finally tried a web search and found my jacket for 30% off at backcountry.com. WEB SITE The web site is ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

BackCountry - Everything you need for the outdoors..

by , Jul 21, 2004 Rated a Very Helpful Review
I am a total altimeter (an instrument used for measuring altitude) geek. Over the years I have had a collection of altimeters ranging from the automobile variety to altimeters made for mountain bikes. The only void I have had in my collection of ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

BackCountry Store Online Has Your Outdoor Needs Covered

by , Oct 8, 2003 Rated a Very Helpful Review
BackCountry Store is one of those places I’d heard about a few times in the various camping and RV groups I belong to. It wasn’t until I went on a quest for seam sealer last fall that I actually first purchased from them. The site is ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Very happy with purchase and service!

by , Sep 19, 2003 Rated a Helpful Review
I was very happy with this purchase. They had the best price that I could find online (even eBay) an ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Very happy with BackcountryStore.com.

by , Sep 8, 2003 Rated a Helpful Review
I was happy with them. They had the rack I wanted, at the best price I could find, with free shippin ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Customer for life

by , Jul 21, 2003 Rated a Helpful Review
I never knew you could have such a personal shopping experience online--BackcountryStore.com made my ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Excellent shipping, service, selection, and return policy

by , Jul 11, 2003 Rated a Helpful Review
I have never shopped at a more professional or well designed website. BackcountryStore.com always g ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The best online shopping experience

by , May 8, 2003 Rated a Helpful Review
This is the best outdoor website. They have a huge selection and a staff knows about the gear. I have ordered several times without any...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Excellent store, Excellent site.

by , May 8, 2003 Rated a Helpful Review
Every time I have ordered from Backcountrystore I have had excellent service from them. I have never had a problem and since I am in the same state as their warehouse I usually get the item the next day that I have placed my order....
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

BUYERS BEWARE

by , Apr 14, 2003 Rated a Very Helpful Review
I ordered a pair of Burton split board skins on March 25, at which time they were expected to be in stock within 3 days. I put a note along with the online order indicating that I
really needed the item and if there was a delay in shipping the...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Great site for outdoor addicts....

by , Mar 8, 2003 Rated a Very Helpful Review
Great site for outdoor addicts. Have ordered many times from BackcountryStore. Shipping has always been prompt - even the free ground shipping. I once had an issue with a pair of Arc-Teryx pants that ripped the first time out. They took the pants back...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

I recently had the most...

by , Dec 24, 2002 Rated a Very Helpful Review
I recently had the most pleasureable purchasing experience in a long time with these thoroughly dedicated people who certainly place the customer first. I ordered a North Face Evolution tent that had to he held for the arrival of the footprint but I got...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Backcountry Store is awesome

by , Oct 15, 2002 Rated a Very Helpful Review
I was looking for a reliable water filter for my backpacking trip in the Wind River mountains of Wyoming. I have been tablets all these years and just wanted to try something new. I found backcountrystore.com on the web and gave them a call. The staff...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Knowing the one

by , Oct 14, 2002 Rated a Helpful Review
Choosing gear can always be a little difficult, especially when there are so many different producers and price points. By using Backcountrystore.com, you can make informed choices based on your specific needs. The staff is able to answer specific...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Excellent Choices and Tremendous Service!

by , Oct 14, 2002 Rated a Helpful Review
It is by far the best online retailer for outdoor gear and clothing. Their offerings are extensive and displayed in an orderly fashion throughout the site. In addition, they are the most reliable customer-service oriented company out there. You get...
Read the full review
Showing 1-20 of 71 reviews Page 1 2 3 4 Next

Read Surveys Where do surveys come from?
Showing 1-15 of 776 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 52   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Feb 15, 2006
(Not Yet Rated)

simple and quick
Read more
Overall Rating:Store Rating: 4.0
 
Feb 11, 2006
(Not Yet Rated)

Product arrived quickly, in good condition at a good price. I would use...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 9, 2006
(Not Yet Rated)

I initially tried to purchase these a week earlier and they were out of stock....
Read more
Overall Rating:Store Rating: 5.0
 
Feb 9, 2006
(Not Yet Rated)

Nice website and good pictures of merchandise made ordering on line easy.
Read more
Overall Rating:Store Rating: 4.0
 
Feb 8, 2006
(Not Yet Rated)

Very good - gear-heads were polite and helpful.
Read more
Overall Rating:Store Rating: 4.0
 
Feb 6, 2006
(Not Yet Rated)

1
Read more
Overall Rating:Store Rating: 4.0
 
Feb 6, 2006
(Not Yet Rated)

overall, it was easy and fun. one feature i would like to have is to save my...
Read more
Overall Rating:Store Rating: 4.0
 
Feb 6, 2006
(Not Yet Rated)

First they sent me the wrong size (confusion of US and UK sizing, apparently)....
Read more
Overall Rating:Store Rating: 5.0
 
Feb 6, 2006
(Not Yet Rated)

I ordered onlline and the shipment was processed and received in good time.
Read more
Overall Rating:Store Rating: 5.0
 
Feb 6, 2006
(Not Yet Rated)

web to home-no hassels
Read more
Overall Rating:Store Rating: 1.0
 
Feb 2, 2006
(Not Yet Rated)

Web site stated product in stock; order cancelled when company said product no...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 2, 2006
(Not Yet Rated)


Read more
Overall Rating:Store Rating: 5.0
 
Feb 1, 2006
(Not Yet Rated)

good store, nice selection and pictures of products listed
Read more
Overall Rating:Store Rating: 5.0
 
Feb 1, 2006
(Not Yet Rated)

Backcountry's service and merchandise selection are always top quality.
Read more
Overall Rating:Store Rating: 5.0
 
Jan 31, 2006
(Not Yet Rated)

I wasn't sure if I wanted to keep the spy sunglasses and actually got a RAM for...
Read more
Showing 1-15 of 776 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 52 Next