Back to Basics Toys

This company is terrible.  They are unorganized and the website does not accurately reflect their stock.  I placed an order on 12/19 for Christmas delivery-paid expedited shipping.  I called on 12/23 because it still hadn't arrived, ...

My son is in a Christmas Pagent on Sunday December 21, 2008.  The woman that was making the costumes was unable to make all of the costumes by the time of the pagent, so parents had to order costumes or make them.  I found a costume on ...

This is by far the WORST company from which I have ever ordered. Their customer service personnel are rude, unhelpful, uninformed and, at times, just completely unresponsive. Where can I begin? I ordered accessories for my daughter's doll house for ...

The Catalog: I first heard about the Back to Basics online store through their mail order catalog that arrived in my mailbox the first week in October. I seem to be on every possible catalog list and often toss them into the recycling pile without ...

Worst Customer Service I have ever received! In plenty of time for Christmas we ordered a remote control truck from Back to Basic Toys. The original order came on time, but was not the right order. We called the company and they promised to resend ...

Hands down the WORST company I have ever dealt with. On their site they say to phone about shipping costs for international orders. I phoned, was told I would be phoned back. I never was, so I called again. I was told I needed to place my order first, ...

Back to Basics Toys We acquired a Back-To-Bascis melody harp from a cousin and regifted it as a christmas gift for our daughter.  Unfortunately, after we gave the gift, we discovered that the little tuning key had been lost. 

I ordered a toy on Dec 17th and received a web confirmation.  I was supposed to receive an email with order details but never did; in the flurry of the holidays, I did not follow up until today.  The item I ordered is "no longer available" but

I ordered an item from these bozos on December 15th 2008, it is January 8th 2009, and I still have not received it. I have called 4 times, and everytime I get a different answer...all of which were lies. What a bunch of incompetent

Received item as gift. Item received in beat up condition. Contacted seller about condition of received item...very uncooperative and unprofessional customer service. Ended up returning item at my own cost...refused to issue refund...store credit only.

Here is the rundown on Back to Basics Toys.Delivery speed was slow in fact it was two days after Christmas when my order arrived although they had two weeks and I paid for express shipping.Order accuracy was dead wrong. They didn't send two of

Our order (promised for Christmas) did not arrive until the end of January. I called three times to arrange to return the package and was informed that a prepaid return label was in the mail. The label never arrived. Today, without ever informing us,

We had the same experience several other people had. We ordered something well in advance of XMas, were told it shipped, and never received it (which ruined XMas). It's now January 7th and we're still trying to get the item shipped to us.

Horrible. We ordered three toys, received one on time, the other over two weeks late (after calling customer service three days in a row, each time getting a different story) and the third we never received. Both my mother-in-law and sister-in-law also