Barnes & Noble.com

It was a nightmare and I will never purchase anything from them again.  I ordered a textbook from them.  The book came damaged and looked more like a used book then a new one.  They sent a replacement book which was also damaged when it ...

I will never ever order from Barnes & Noble again. I ordered a baby book for a gift to my sister-in-law on Sept 5th and as of Oct 5th still not here. They are refusing to refund my order, b/c it had not been over their threshold for lost. What ...

I have made my last order from bn.com. I recently shifted my buying from being exclusively Amazon to bn.com because, living in Philadelphia, I noticed that I often got my order more quickly from you, and you were usually a few dollars cheaper. So ...

I placed an order this morning for same-day delivery in Manhattan.  My order was placed at 10:50 this morning, in advance of the 11:00 AM deadline...or so I thought!  Barnes and Noble sent a reply email that my order was received at ...

B & N uses an authorized seller called "EuroBooks." At the point of sale, the B & N site falsely states that EuroBooks ships from Elk Grove Village, Illinois. It actually shipped my order from the UK through Germany. Placed order Dec. 10, arrived ...

Barnes & Noble did not honor their commitments to me.  Their Customer Service representative offered no service to me and seemed focused merely on getting me off the phone. On 18 December I ordered two "in stock" items from the Barnes & ...

I have been a regular with B&N for more than 10 years. My primary reasons to shop with them was fast free shipping and decent Customer Service. Unlike their competitors (e.g., Amazon), their free shipping was faster (B&N usually used UPS 3-day ...

My order was lost in the ether somewhere after I entered my PayPal information and before I got the order verification and order number from B&N.com. B&N customer service was useless as there is a delay of 20-30 minutes before any order placed shows up ...

I received a gift certificate for barnes&noble.com a while back from a friend probably to buy myself some reading material. What did I spend it on? Not me. My daughter had been checking out and loving the Magic Treehouse series of books from the library ...

I love books. I realize that the library has books you can borrow for free, but I love to have books that I can keep. However, I also consider books from a bookstore a luxury right now (as books at the library are free). I was very pleasantly ...

Television is okay. I like to get together with my friends. I love spending time with my husband. What I need every day is to spend quiet time with a book. I have had this need since I was a small child and relied on my parents to take me ...

Absolutely the worst customer service I've experienced in a long time. Ordered two items before Christmas and chose "Fast & Free delivery" which should have been Dec 21/08. Their shipping/tracking was completely not working - I live an hour away form ...

Barnes & Noble had the book that I was looking for online, and were offering it at a reasonable price. Additionally, they were offering free shipping on book purchases, so I thought that I could save a few dollars rather than going with some other sites ...

I am currently living overseas, which sometimes means that if I want to buy American goods, I have to shop online to get things I want. Since I'm in Germany, I especially find myself attracted to online booksellers for books in English. When I lived ...

Barnes and Nobles has the worst and most ridiculous return policy on this side of the planet. I ordered a box set (of CDs) for my Dad's birthday before I realized that the set was not the singer's greatest hits, but a collection of the covers. Yes, ...