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by calstop , Dec 14 '08
I have been a regular with B&N for more than 10 years. My primary reasons to shop with them was fast free shipping and decent Customer Service. Unlike their competitors (e.g., Amazon), their free shipping was faster (B&N usually used UPS 3-day ...
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by bdrbdrbdr , Dec 21 '02
I've had problems with them shipping the correct item. Most recently, they are unable to ship on time. When they say something will ship in 24 hours, it's more likely to be 2-4 days or more. Customer service is completely unhelpful. In spite of...
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by jtimpson , Jul 02 '03
I have ordered exercise videos and numerous books on many different occasions from Barnes and Noble. ...
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by lulaah , Mar 06 '07
Before I discovered Amazon Prime, I always used bn.com. They have a pretty good selection of books, both new, used and out-of-print. Plus, if you spend at least $25 they ship your order to come the next day for free (same day if you are in NYC). But ...
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by bfsdfl , Dec 27 '06
Watch out, Barnes & Noble "fans." This store is about to go the way of Amazon. As other reviewers have noted, they respond to emails and their online forms with template answers, usually off-the-mark due to non-English-speakers (read: East Indian) who ...
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by avalonmick , Jun 30 '03
I always shop at bn.com for decent books and interesting DVDs. In four years I have never had a bad ...
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by pachickie , Mar 28 '07
I have often said that if I could keep myself OUT of book stores, I could literally go around the world! HA! Barnes and Noble is fabulous. I think in all the years I have gone to the store, I’ve only once not found the book I went for and they ordered ...
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by bertwief , Apr 16 '03
I ordered a Thesaurus and received a busted up package with no packing slip and some book I did not order. I called customer service and they said they would send a return label. I never got it. I went to a Barnes and Noble store and asked the manager...
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by cherylanne , Sep 22 '03
I always have a wonderful experience here. I have taken time to compare prices with other online sto ...
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by robpinion , Dec 29 '03
Note added 3/25/04 --- see my latest update by reading comments on this review. Barnes & Noble finally sent me a follow-up letter to my original complaint. ----- Original Post and first update follows ---- I'll never order from Barnes and ...
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by cadburybar , Aug 20 '07
This company has the most horrible customer service I have experience in a while. The supervisor that I spoke with was rude and completely non-apologetic that the book set I had ordered on 8/15 had not shipped by 8/20 (although the order status showed ...
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by peri_daemon , Jun 27 '03
I used a gift card to purchase these books. Their online ordering process is very simple and easy t ...
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by asusteph83 , Mar 14 '03
Barnes and Noble.com is a great place to purchase books for any reason. Their customer service is great. If you have a problem you can either email them or call them and they are very kind and helpful. Their delivery speed is usually on time, sometimes...
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by shark761 , Jun 02 '03
I have bought some books from Barnes and Noble a number of times. The prices are good. Some times they beat Amazon when you include shipping. I got regular shipping for free if I bought at least two items. I received them the next day! But, they were in...
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by prct7777 , Aug 22 '07
I have been a Barnes & Noble.com shopper for a long time and a very big supporter of their customer service...it has always been exemplary...until now. I placed an order and included some pre-order books. When I received my confirmation it showed a ...
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