Big Fitness Online Store

WHAT AN OVERALL DISAPPOINTMENT! I tried to purchase over $800 worth of various lifting equipment from them. I am an Active Duty Military Member from the New England Area. I have been stationed across the country for training so I needed my own home ...

I have been researching for months for a home gym system, as two young children at home keep me from going to the local gym. I looked into the Bowflex, the Crossbow and various others, but as a previous free weight user, I wanted something more. After...

Big fitness carries the Big chain store attitude, except they are not big chain store.

Product information is poor, staff are not interested and passing you information.

E-mail communication just as poor a phone communication.
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My first experience shopping at Bigfitness was a good one, from the phone call for information to receiving the...

Pros: Medium-grade website, medium-grade shipping, medium-grade pricing
Cons: Wrong items sent, damaged packaging

I ordered a few things from Big Fitness. I'll go into the specifics of each item soon. First, the basics.

Their website is usable, but product information is a little limited. Their product range has good variety, but some things seem a little...

I WILL NEVER PURCHASE FROM THEM (EVER)BOUGHT AN EXERCISE MACHINE, AND CAME WITH PAINT CHIPPED OFF, IN LEG's CAPS BROKEN, (BOTH).  I immediately, e-mailed customer service, and they did not wanted to exchange for a fair deal.  (They just

Purchased a barbell from them and received it damaged due to their poor packaging. Waited several weeks for them to tell me that they would replace it after I return the damaged one at my expense. After refusing to pay for the return shipping they sent a

I ordered a Powertec Power Rack from BigFitness' online store, but never received any kind of order confirmation. I contacted their 'customer service' to see if there were any issues, and was told that the item was back-ordered for 2-3 weeks. I was

After three weeks and three attempts to get a tracking number or a back order notice I decided to cancel my order. Customer service is slow to respond and appears

I ordered a 75cm fitness ball, decent price. It was shipped quickly, but seemed really small. Measuring the circumference and doing some math showed that it was around 61cm. The box stated that it was 75cm - same said box was crushed all to hell. No

These guys are the biggest ripoff in the fitness equipment selling industry. Any research will show that their prices are higher than anyone's for the exact same merchandise. Their low price guarantee is a disgrace to honest business and American

I purchased a caribou III system from Big Fitness. After they screwed up my order, they jacked the price up $300. good luck trying to get them to hold up to that "low-price guarantee"-it dosen't mean anything to them. The equipment is lousy and neither