by Freak369 in Online Stores & Services, - Top 10, Dec 31 '02
Big Fitness is a rather interesting site that caters to those who love to punish their bodies! Come on, get your minds out of the gutter – we’re talking weight training, body building and general fitness products. This is the only ...
I have been researching for months for a home gym system, as two young children at home keep me from going to the local gym. I looked into the Bowflex, the Crossbow and various others, but as a previous free weight user, I wanted something more. After...
WHAT AN OVERALL DISAPPOINTMENT! I tried to purchase over $800 worth of various lifting equipment from them. I am an Active Duty Military Member from the New England Area. I have been stationed across the country for training so I needed my own home ...
After three weeks and three attempts to get a tracking number or a back order notice I decided to cancel my order. Customer service is slow to respond and appears disinterested.
I purchased a caribou III system from Big Fitness. After they screwed up my order, they jacked the price up $300. good luck trying to get them to hold up to that "low-price guarantee"-it dosen't mean anything to them. The equipment is lousy and neither Big fitness,nor Yukon (the manufacturer) will hold up to any guarantee, warranty, promise, or return policy. So I f you want a $1,600 piece of garbage clogging up your home gym, shop big fitness!
I ordered a Powertec Power Rack from BigFitness' online store, but never received any kind of order confirmation. I contacted their 'customer service' to see if there were any issues, and was told that the item was back-ordered for 2-3 weeks.
I was then told they had just sent an email to my account. I gave them my email address and asked if it was the one they had sent the email to; only to be told "I don't know, what ever email you gave us."
Horrible service... I'd recommend saving yourself the time and choosing another store.
These guys are the biggest ripoff in the fitness equipment selling industry. Any research will show that their prices are higher than anyone's for the exact same merchandise. Their low price guarantee is a disgrace to honest business and American capitalism. These guys make me sick.
Wrong product! Customer service not good so far. by sycorob24 ,Nov 03 '05
I ordered a 75cm fitness ball, decent price. It was shipped quickly, but seemed really small. Measuring the circumference and doing some math showed that it was around 61cm. The box stated that it was 75cm - same said box was crushed all to hell. No surprise, when the outside box was also crushed - do they just walk on their inventory?
I'm still fighting with a "General Manager" to get my money back. I have an RMA number after about a week, but no indication that the shipping will reimbursed.
Good experience, received package on time, product was what I expected. Sizing information on website was right on. Read more
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Jul 19 '07
I ordered one 6" weight belt, advertised on your web site. I was notified that it was back ordered. I was then notified that the 6" weight belt I ordered was not available and I could be sent a 4" belt at that price or accept an alternate 6" belt at a much higher price. I canceled the order. Read more
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Nov 07 '08
Big Fitness Is A Good Company To Deal With.Only Problem Was With Yellow Freight Shipping Company.Took Over 3 Weeks To Get Product.I Was Told It Was On A Truck 3 Days In A Row
Took Time Off Of Work To Wait.Fianlly Got.PS Try Using Another Freight Company.............. Read more
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Jul 09 '08
Good website and easy to order merchandise. Easy to follow tracking so I knew when the order was going to arrive. Read more
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Nov 06 '08
I could not track my order. Besides that, my experience was very good Read more
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Jul 16 '07
It has been very good and delivery has been very fast. Read more
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Dec 24 '07
I am not sure yet if I would shop again at Big Fitness.com. There was a part missing from our order, so the item could not be assembled immediately. We are still waiting for the part, so are not sure yet that we are satisfied. Hopefully, assembly will progress unimpeded from the time we receive the missing part. Read more
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Aug 28 '08
Completely satisfied.....very good product that works as advertised, delivered on time in good condition at the specified price. You can't ask for more than that. Read more
I got great service all questions were answered. Items were received in a very prompt manner. Will shop here again. Read more
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Aug 09 '07
I called the wrong vendor to track my order and my experience was terrible. Once I made the right contact I was pleased with the customer service I received. AOL placed my tracking email in the spam folder therefore I wasn't sure of shipping info which is why I had to contact the vendor to begin with.
Excellent Service! Read more
I did receive my weight bench on time and in good condition not excellent condition. I would have liked to have been told I was receiving a floor model.But seeing that it is a weight bench its not that big of a deal.All in all a good shopping experience.I will be buying my powertec powerrack from this company. Read more
Product arrived on time with a few dings in shipping carton, but these were from the trucking co., not Big Fitness. Product was well packaged so as to prevent any delicate parts from being damaged in transit. product assembled well, and I have had no problems with it. The location of the water bottle holder under the seat is a bit awkward, but again, this is not an issue with Big Fitness, as it is Schwinn's design. Read more
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Aug 16 '07
I was happy to see they carried the extra-small size that I needed. Read more
Although the product did not work properly when I received it (batteries needed to be replaced); Customer Service immediately arranged to have the replacement batteries mailed to me and installed. The issue was resolved, and I am completely satisfied. Read more
the only problem there was the box had a few small holes in it and 2 washers were missing, 4 bolts an 2 washers were loose in the box. the main equipment was in excellent condition Read more
the gloves were a horrible design/style and the jerks at Big Fitness will not refund my money Read more
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Dec 19 '07
15 percent restocking fee on returns is too much. I won't use them again. Read more
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Apr 16 '08
I have tried to contact the customer svc dept for 3 days and only received message to leave a voice mail and someone will call me back. Have not received a call back yet. Read more
This is the second time I've ordered from this company.this is a great company my orders have been early and intact.This is the only company I'll use from now on for online workout equipment. Read more
I have already made another purchase from this store, and will continue shipping here because it?s so easy. Read more
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Jan 22 '08
Item out of order so haven't rec'd it. As I'd not put an email address on the order, I wasn't contacted about the unavailability of the product. Found and purchased it elsewhere. Read more
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May 21 '07
items were described as sets of 2-10 lb ankle weights...but they were sets of 2-5 lb weights (total weight 10 lbs). Technically correct I guess, but they were not what I wanted, and I felt they were not described accurately. If I only wanted 5 lb weights, I could have found them much cheaper elsewhere, and the stated price was quite good for 10 lb weights. Read more
Very satisfied with the ordering process. Received exactly what I ordered in a timely manner Read more
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Oct 25 '09
posters where shipped in a timely manner & arrived in excellent condition. Read more
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Aug 04 '08
BigFitness had a great selection of products. My only disappointment wsa that they could not ship via USPS. Overall, I am very happy with my purchase. Read more
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Oct 26 '07
found items fast using internet,recieved e-mail with in24hrs,that items on the way Read more
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Sep 02 '07
the website was somewhat difficult to navigate; specifically the dumbbell section had several paths one could take. I would create a link, or if there is one make it more visible, to compare all dumbbells together. Read more
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Aug 14 '08
The process was great; the eqipment is not. Read more
Nice selection of equipment. however, it's been close to a month since ordering and i have still not received the item or any meaningful notification as to when it will arrive. i did receive an e-mail saying the product will ship in 4-7 days, but that was weeks ago. i've e-mailed them but have heard nothing back yet. Read more
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May 01 '09
The merchandise is very good quality and the service is great. The only problem I had is the handle on the case that the Heavy Hands came in was broken. Other then that - I was very satisfied. I will shop there again. Read more
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May 01 '07
hello ther,thanks for helpning me out on the item that I had purchase on your store,and I do really enjoying the item since I started using it ...keep up the good work & good bussiness and you will makes alot of people be happy when they do bussiness with you guys..and more power guys! thanks a lot Read more
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Aug 15 '07
Item is on back order. this inormation was presented before buying. Read more
The order was placed on the internet. It was received in good order and very propmtly. Read more
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Jul 30 '07
This experience has been a complete disaster. They were quick to take my money, however they could care less if I receive my items. I placed my order on 06/30/07. It supposedly left their warehouse on 07/05/07. Here it is 07/22/07 and I have still NOT RECEIVED the merchandise I ordered. I have attempted to contact Big Fitness and there has been no response. Read more
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Apr 23 '07
Very, very satisfied with the machine and service. Read more
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Jun 12 '07
They had a very good web site. Easy to use. They kept me up to date on delivery time and I actually recievered it sooner than the delivery date Read more
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Dec 10 '07
I was unable to track the progress of my package, as it was delivered via common carrier. I did not know until the day before the delivery was made that my package had even shipped. It was not a big issue at all, and will not deter me from buying from bigfitness.com again. Read more
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Aug 23 '07
When I put together my blaze bowflex I realized at the very end that the handles were missing to the machine. They were suppose to be welded to the bar, but weren't there! I had to call and get the bar with the handles sent to me & now have to take almost the entire machine apart (90%) to put the new bar and handles back on, when they get here. It will take hours and I should get some monetary compensation for that error!!!! Sincerely, Barbara A. Nolan 827 E. San Lorenzo Rd., Palm Springs, CA. 92264. Ph. no.~(760)325-3319 Read more
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Sep 17 '09
Product quality of the T-bar was ABSOLUTELY AWFUL!!! Among the worst quality I have ever seen, and I have seen a lot of so-so quality, having retailed imported low priced machinery from Asia in the 70's. This thing was really bad!!~
The lifting gloves were as expected and of good quality. Read more
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Sep 17 '09
purchase arrived sooner than expected. we called to get info on the item and the person we spoke with was great. Read more
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Jun 15 '09
good experience, order filled without problems. Item arrived it was as depicted Read more
Star Trac St Fitness 8920 Treadmill Save Big$ This Treadmill is a great deal we are over stock and they need too go! The Factory List Price on this treadmill $2799 Most online retailers sell them ...
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