Botach Tactical Online Store

I ordered two pair of 5.11 tactical pants and two hats from Botach Tactical on Jan. 19th 2006. It is now mid March and I havn't seen them. They have answered only two or three out of 25 e-mails. They answered these with childish one word replies like "ok". Nobody will answer their phone. I don't think it has shipped. What ever became of order 317997 Botach? Do you know?

I have now placed 2 orders with this company over the course of 1 1/2 years, and had the same result both times. After waiting over a week for a confirmation e-mail (as promised on their site), I finally called their customer service number - long distance, no less - and was informed that the item I ordered was not in stock, even though I ordered it immediately upon receipt of their e-mail offer. I advised the CS rep that this constituted deceptive advertising, and she apologized very nicely, but offered no solution.

I asked to speak to a supervisor, and was redirected to voice mail. I frankly doubt that I'll hear back from them.

The CS rep promised that my credit card had not been charged. I will verify with the bank, and if it has, indeed been charged, I intend to press interstate fraud charges - a federal crime.

I just ordered an EoTech 512 Holographic sight, UTG Quad Rails and Tactical Light Package #2 for my AR15 and also an Insight Procyon light for my Glock.  After ordering from Botach I read all the negative reviews.  I couldn't disagree more!!  I ordered all of those items (for a steal I must say) on Saturday and they shipped on Monday (UPS tracking provided).  I WOULD HIGHLY RECOMMEND Botach to anyone that asked me about them.  I got around $1000 worth of gear for only $619!!!!!  Botach is alright in my book!!!!  You can't beat their prices and as far as the negative customer service experiences written all over the web... I experienced none of that.  I believe Botach is under fairly new management and that may have something to do with it.  Give them a chance, they will make you happy!!!!
Sincerely,
Satisfied Botach customer!!!!!

Please listen to everyone else here and avoid them like the plague. If you call their tech support, you get dropped into voicemail and they NEVER call you back. Sometimes if you call the government line you get through. When you talk to someone and they promise to call you back, they NEVER do (this happened 3 times). Always get the name of the person you talk to. I ordered on a Wed., then checked back Monday and the person assured me they had shipped my order (she even went to the shipping office to check). I called back Tuesday to get a tracking number, and some of the items aren't in stock. The next Thursday (9 days later) they had the manufacturer drop ship (but wouldn't expedite the shipping). Needless to say the order didn't get here in time (I ordered on a Wed because I needed it the following Saturday - 11 days later).

I placed an order using a 7% off coupon they sent me to MY email.  After 2 weeks of waiting i called them and was told that my order was cancelled even though thet sent me a confirmation.  Thanks botach, i needed this part by a deadline, thanks for telling me. They couldnt explain why they sent me a coupon in the first place, i even replied to it to show them.  BAD customer service.   I reordered from midway and they shipped it 2 day for me. NEVER use botach, they do not care for thier customers and the reps are terrible.

AVOID!

1st order is fine.
A later 2nd order comes with an item missing,listed as in box, charged on invoice.
Multiple emails and phone calls bring ZERO replies.
At three weeks post getting box,I'm no longer hoping for a response.


AVOID!

AVOID!

I guess I was one of the lucky shopper. I lives in Las Vegas so order from L.A. is prefered.  On line search found their price is great so I ordered 3 HK SA80 mags on Sun night and received then on Tue. Very pleased.  Than I ordered 2 mp5 German Mags ( Very good price) and received them in 2 days later. The third time I ordered some gun cleaning solutions on July 09, but did not get the item after 4 days. They send me e-mail stated the items were in back order. So I e-mail back to cancel my order. I got my refund after about 8 days. I am not sure if I will order from them again since I have seen so many negative feedback.  Any way, my personal  experience with Botach is not so bad.

The most horrible shopping experience ever! They sent me a wrong item and after four weeks of trying to get it replaced with the right one and numerous calls in that were never returned, some rude woman finally called me and basically said that it would take “who knows how long” before they can send me the right item. Unbelievable. I don’t know how these losers stay in business but I am definitely not shopping there again.

I order bike $700.I was waiting a month.I called many times but they never answer the phone.Always anawering machine and holiday off everyweek.Finally I talked on the phone they said out of stock after a month.On my track said 2-3day shipping...
so not true!!Ofcouse I cancel.But no refund Long time.They said can not refund because of holiday.I do not understand.I need to do dispute this charge myself now.such a worst company.I do notknow how they can do business like this..

I ordered a BDU set, Shirt and pants advertised on sale Received only pants.Called was told shirt was on back order. 2 weeks later called again. Was told ad was a mistake on their part and I was only getting pants. Tried to get a supervisor. But trying to find someone who speaks or understands english is almost impossible. Have been trying to resolve this up till now. Now when I call and give invoice number they just hang up on me. They never offered refund. when asked for one was told no

Ordered without checking online first. BIG MISTAKE! Contacted customer service after 1 week as order was showing as 'not shipped'. Was told orders usually ship in 3-5 days and to be patient. Went away for business for a week and returned to find (10 business days now) order still not shipped. No resposnes to email or phone. I'm going back to Gall's...at least they are honest.

I'm also going to simply dispute the credit card bill when it comes, I've found that when you deal with a-holes like Botach that's all they understand.

I had two "free shipping" coupons for Botach Tactical. I ordered about $150 worth of shoes on their website and applied the first coupon. I received a confirmation email showing the coupon had been accepted and applied to the order. The next morning I received an email stating that the coupon was invalid and to reorder with a valid coupon. I reordered and applied the 2nd coupon again for free shipping. I received the same email stating that my order had been cancelled due to an invalid coupon. This site isn't worth anyone's time if it accepts and applies VALID coupons and some flunkie behind a computer on their end can arbitrarily cancel your order stating the coupon is invalid because they don't want to pay for shipping the items purchased. What a waste of time!

Wow! I am surprised there are so many negative reviews I registered online they sent me an email that day to ask for department info. rank ect. and I replied the morning of the 22nd at 9:05 am PDT got a email saying I have been registered to there Kleyzion web site at 9:12 PDT the same day. I think they have partnered up with Kleyzion or maybe thats just there Govt. sales site I am not sure. Any ways I bought my item at 9:30 shipped it UPS 2nd day air for 16 bucks which is pretty good for CA to IN. The only problem I had was the tracking number they emailed me was not correct which I think was a clerical error I called on the 23rd to ask and they were closed for a holiday so I sent an email and had to wait until today to see if it was going to arrive. I received it today and am totally satisfied.

Without doing research on Botach, I made a purchase from them, and after not immediately receiving my confirmation e-mail, I found this site. After reading all the reviews I was pretty close to just canceling my order on the spot, but I held out hope that they'd get it right.

After a bit of sweating, I got my package right on time, with exactly what I ordered.

I'll be buying from them again, though cautiously.

The most horrible experience I have had to deal with online. Save yourself the grief. Don't be fooled by the sales. You will regret all the calls you will have to make to your credit card company. Read the reviews on any of the tactical boards or any store review website. Don't be tempted like I was. This has to be the worst experience I have ever had with a seller. They advertise low prices, have little in stock, will not return your calls or e-mails, but will gladly take your money.