Botach Tactical Online Store

This operation is a scam. I went to their site because they advertised some well priced scope mounts. I ordered six items in all, but only three ever came - and not the scope mounts and another discount item.

I emailed them a number of times over the course of two weeks regarding the status of the rest of my order without any response. My last inquiry, which I copied to all their customer service people, received the following one sentence response:
"We didn't ship the items because we dont care [sic] them ."

So, they apparently lure customers with great prices on certain items, which they don't actually carry, and then only ship the portions of your order that they want to fulfill.

Stay away from this company - you have no way of knowing what you'll actually get from them.

Terrible! Sent wrong product to me while I am deployed and would not work with me at all until they received the product back ($30 dollars worth of return shipping from Iraq later). Still waiting on a refund to this day. Botach has screwed a service member out of $170.00 to date!!!

After 10 day and no delivery I emailed Botach got no response. On my second email they said part of my order was backordered. I then called and asked to speak to a supervisor and there apparently isn't one. Never received a call back and no apology. This is a BAD company to do business. I will NEVER order from them again

NEVER, NEVER EVER AGAIN WILL I ORDER ANYTHING HERE, YOU CAN TRY IF YOU LIKE, BUT YOU'LL WAIT A MONTH, CANCEL YOUR UNFILLED ORDER AND END UP BUYING IT SOMEWHERE ELSE.

Botach seems to have good prices on special products, but the truth is they are a bunch of crooks. I canceled a order after I found out their Horrible service, but it has been more then a month and I still did not get my money back. DO not do business with these people, and Rosy the customer service lady is ABSOLUTLY NO HELP.

this store sucks and the customer service really sucks.i paid for two day shipping and i did not recieve my order for well over two weeks.i guess they were mistaken.at least it has a number two in it.i sent them an email after not recieving my product for over 3 days and it was not returned so i called them and couldnt get them for over an hour.i finnaly got someone to answer the phone and she was very rude with me.i just wanted to know what the problem was. she said the item was backordered but nobody bothered to tell me by email.they finaly sent me an email back 2 days later.

By far the worse online store i've ever dealt with. After almost two months, only half the order was sent. Half of what was received was wrong. Contacted them again, shipped the wrong items back. Some of the correct items were shipped to me another month later. At the end, six months later after dozens of e-mails most of which were no answered they still owe me $40 for the two wrong slings that i sent back. I've given up on getting the money back. Several other items were never shipped but I wasn't charged for these. They are a complete scam. Prices are dirt cheap but think what you get for it. Nothing. Would never even consider buying anything from them again.

After reading several other reviews I was at first hesitant to order from this company.  But I decided to give them a chance, as I have seen that many reputable companies receive bad reviews from people who just are not satisfied, no matter what the company does.  I must admit that I was quite pleased with Botach Tactical.  I sent in my order, expecting at least 2 weeks for them to ship my product, due to their low low prices.  My order shipped out the following day, and arrived only 3 days after I ordered it.  My order was complete and well packaged, to protect the items I had ordered.  I don't know about their customer service, as I had no reason to call them, but I was extremely happy with their product selection, prices, constant updates on my order, and quick shipping.  They have proved themselves to me, and will be the first place I go next time I need something.

My online order ignored for almost 2 weeks now.  I get an answering machine -- they do not return calls.  Email inquiries are not answered.  I've since cancelled order but no reply from them.  I'm preparing for possible dispute process with them, with my credit card.

The website was easy to use for ordering. I ordered a tactical sling, a CAA collapsible stock with a pistol grip, and an adjustable cheek attachment. I got the sling within a few days but then waited and waited for the other items which never arrived. I e-mailed them several times and they told me it was backordered and then that the items would be shipped directly from the manufacturer. I contacted the manufacturer and they didn't have my order, which told me that they lied to me. I requested refunds by e-mail, phone and fax and no action. I've ordered items from them before when I worked at a police department before and got good service, but in this instance, they have been terrible and acted like they were committing a fraud! I would not order from Botach again and I am telling everyone to avoid them. Try http://www.lapolicegear.com instead! They ship quickly and have great prices and they have kept their word.

DO NOT BUY FROM BOTACH! I ordered a couple of rolls of specialized tape from them. Instead they sent to generic rolls of duct tape. The only thing in common with what I ordered was "black", "roll" and "two". They denied they sent the wrong product, and refused to pay for return shipping. I suspect it is intentional substitution of cheap products for the product you order. Horrible responses to my phone and email requests for a correction to the order. They are totally oblivious to their reputation -- clearly don't care.

I purchased a Bladetech Nano iwb holster and some shooting glasses from Botach Tactical. The order was processed immediately and I received the items in a few days. They ship UPS and provide tracking numbers. The items were exactly as pictured. It was a very pleasant buying experience. Their prices are great. I recommend checking them out.

On behalf of Botach Tactical, I apologize for the poor customer service. I realize that in the past we have had some issues in that department, but I assure that they are the exception and not the rule. Like all growing companies we are continually updating our staff and that can lead to communication problems, but please understand that we value out customers above all else and are doing our best do get things smoothed out. If you have had any problems with us, please feel free to contact me personally. I can be reached by email,

David@botachtactical.net

or by phone,
323-293-7770

Thank you,

David Eastham
Botach Tactical.