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CarMax.com

CarMax.com

Overall store rating:  Store Rating: 2.5
Reviewed by 96 customers

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Showing 1-20 of 107 reviews Page 1 2 3 4 5 6   Next
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Overall Rating:Store Rating: 2.0
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not happy at all right now.

by , Feb 5, 2014 Rated a Helpful Review
I bought a car from carmax March of 2013, when purchasing this vehicle I traded in my car that was fully paid off. I signed over the pink slip and release of liabilty to carmax, 11 month's later I get a notice in the mail from an insurance company ...
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Overall Rating:Store Rating: 1.0
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Bad experience

by , Jan 20, 2014 Rated a Helpful Review
Worst customer experience of my life, I have never been more disappointed in a company.  The company itself is simply unprofessional.  I had many problems with my vehicle from the start.  In the first couple of weeks my starter went out ...
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Overall Rating:Store Rating: 3.0
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3rd Buy is Last

by , Apr 24, 2013 Rated a Helpful Review
After finding vehicle online I asked that it be transfered to the local store.  I went in and purchased the vehicle.  At the point in time after purchasing the vehicle they presented me with the two keys - one of which they had made and it was ...
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Overall Rating:Store Rating: 1.0
 

Poor

by , Jun 21, 2012 Rated a Helpful Review
CarMax doesn´t buy cars, they steal them!Went there and they appraised my car for 15% less than what I could trade it in for on a new car, 30% less than what Kelly Blue Book values it for a private party sale, and 36-40% less than its price ...
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Overall Rating:Store Rating: 1.0
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unable to fix car they warranty

by , Jun 18, 2012 Rated a Helpful Review
I bought a car from carmax got the warrenty through them.  My car now is stalling out when it gets hot.  I had my car in for over a month last summer.  the first time for 2 weeks they couldn't duplicate the problem. on my drive home the ...
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Overall Rating:Store Rating: 1.0
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Carmax damaged my car during appraisal

by , Apr 24, 2012 Rated a Helpful Review
I took my 2008 BMW 328i to get appraised at the Kearny Mesa CarMax (San Diego). I take excellent care of my car inside and out, so I was shocked to see a huge scrape on the area just below the passenger door and a dent to the ...
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Overall Rating:Store Rating: 0.0
 

CarMax 125 point inspection is a Hoax

by , Mar 6, 2012 Rated a Helpful Review
CarMax 125 point inspection is a Hoax; they talk about it in the TV, RAIDO, ON Line. It is Hoax! I Bought a 2005 Truck with fewer than 55k miles them at Night, That part is my Bad. I know you should always look at them in the Daylight. With a 125 Point ...
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Overall Rating:Store Rating: 1.0
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I will NEVER shop at Carmax Again!

by , Apr 13, 2011 Rated a Helpful Review
I have never in my 52 years have had such a difficult and frustrating experience when buying a car. I was visiting my nephew who recently returned from Afghanistan and is in the Marines at Camp LeJeune (Apr 1-4). He spotted the Ford F150 4WD Crew Cab ...
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Overall Rating:Store Rating: 1.0
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first time buying bust

by , Aug 13, 2010 Rated a Helpful Review
I am a 19 year old who has saved her money and I wanted to purchase a very specific car which I found in GA (I live in OH) from Carmax.  I was wary about paying the $400 transfer fee but decided to try it.  I was going on vacation just as the ...
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Overall Rating:Store Rating: 1.0
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Beware of shopping at CarMax ANYWHERE!!!

by , Mar 9, 2010 Rated a Helpful Review
Where can I start this nightmare??? First, I had the funds to purchase the vehicle I ALWAYS wanted, BRAND NEW, CASH MONEY... I found the vehicle listed online at CarMax in Huston Tx. After about a dozen calls and three days of dealing with ...
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Overall Rating:Store Rating: 5.0
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I'm very satisfied with the used car buying experiance at Carmax Miami / Doral, FL

by , Jun 2, 2009 Rated a Very Helpful Review
I bought a used 2007 BMW X5 3.0 from the Miami Carmax on 4/29/09.  It had 17,000 miles.  They had to transfer the car from Virginia for $349.  The transfer took only 4 days to complete.  The car was in almost new condition.  No ...
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Overall Rating:Store Rating: 1.0
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Once you buy a car ...they dont give a ratz arze about you

by , Feb 25, 2009 Rated a Helpful Review
I purchased a car on 2/10/09 and during the purchase I intended to trade in my PT cruiser as part of the deal.  However I was unable to trade it in due to it having a lien on it,  basicly I never went to the dmv and got a lein release... so no ...
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Overall Rating:Store Rating: 4.0
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Painless shopping, painless selling

by , Apr 19, 2008 Rated a Very Helpful Review
When we first visited the CarMax website, we weren't sure whether we would be buying, selling or both. We were considering a new Saturn Vue but also possibly a used one. The CarMax website allowed us to quickly bring up every Vue within a selected mile ...
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Overall Rating:Store Rating: 1.0
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CarMax - Not what you may think

by , Feb 26, 2008 Rated a Very Helpful Review
Don't sell your to CarMax unless you really understand what you're getting into. I've been a CarMax customer twice now and I'm never going back. Buying: 1) Selection was decent. However there 121-point inspection is clearly worthless. The radio ...
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Overall Rating:Store Rating: 1.0
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Let the Buyer Beware!

by , Jan 14, 2008 Rated a Very Helpful Review
After a few weeks of unsuccessful used car shopping, we were getting tired of looking and driving around. We had had a specific vehicle we were looking for (Toyota Sienna). So when a Sienna of the right mileage showed up on a CarMax listing for the ...
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Overall Rating:Store Rating: 2.0
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No Haggling? Beware of the "mythical" National Base Price

by , Oct 18, 2007 Rated a Very Helpful Review
I checked out Carmax and came to realize that the "no-haggling" negotiation works out quite lucratively for them. While some of their offerings are touted on the website as hundreds to even thousands off the Kelley Blue Book retail, look closely at ...
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Overall Rating:Store Rating: 1.0
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Best example of why not to trust a used car salesman ever!

by , Sep 8, 2007 Rated a Very Helpful Review
Although the website seemed very helpful, it was actually misleading. Unless you think driving 7 hours round trip to be fed a load of bs, and have a manager look you in the face and lie his head off is "what car buying should be", stay away! I was ...
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Overall Rating:Store Rating: 1.0
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Rude, racist, horrible managers. Stay away from CARMAX- go to additional sites to read reviews

by , Aug 28, 2007
(Not Yet Rated)
I purchased a VW passat from Carmax and paid them a haggle free price of $17K. The sales rep. told us that they don not sell flood or frame damaged vehicles and Carmax had provided me with carfax report showing everything was peachy with the car plus ...
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Overall Rating:Store Rating: 1.0
 

Dishonest pricing on internet, dishonest trade-in practices.....

by , Aug 15, 2007 Rated a Very Helpful Review
Below is an email I sent to CarMax of Greensboro/Winston Salem , NC. It regards shady business practices. They offered no explanation for the situation. My advice is to stay away from Carmax. To clarify, there has been NO mis-understanding. Carmax's ...
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Overall Rating:Store Rating: 5.0
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GREAT car selling AND buying experience!

by , Jun 5, 2007 Rated a Very Helpful Review
I have had 2 experiences with CarMax in the past 2 months....both wonderful! The first one was in April. We had heard abut CarMax on the TV for awhile...they are new to our area. I told my husband we should take our mini van in to see how much they ...
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Showing 1-20 of 107 reviews Page 1 2 3 4 5 6 Next