HomeWeb Sites & Internet ServicesOnline Stores & Services
CarParts.com

CarParts.com

Overall service rating:  Store Rating: 2.0
Reviewed by 14 customers

  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 1-15 of 15 reviews    
Date Rating
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible and very stressful experience, not worth the money I would have saved.

by , Feb 2, 2014 Rated a Helpful Review
I ordered a driver side fender for a 2001 Mitsubishi Eclipse and I recieved a fender for a Honda Accord, I spent an hour and a half on the phone arguing with them, they insisted that I ordered this part, I knew I did not order a part fo a ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The worst I have EVER had.

by , Jan 14, 2014 Rated a Helpful Review
I ordered a mirror from carparts.com and the one they sent was not for my car. I called and they blamed me and refused to refund my entire purchase stating that I "Got the part I ordered"  I will never buy from them again.  The lady I ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Spent more than an hour trying to figure out the FREE SHIPPING and lost

by , Jul 27, 2009 Rated a Helpful Review
The price was good on the item I was looking for, and the FREE SHIPPING on orders over $29.00 "This day only" made me order right away, as I was working my way through the process I kept looking for a box to enter the discount code, "SAVE" and backed up ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Carparts.com Saved Me $350 Over The Toyota Dealership!

by , Jun 11, 2002 Rated a Very Helpful Review
The radiator on my husbands 1993 Toyota pick-up had a problem, and needed to be replaced. The Toyota dealership wanted nearly $500 for a replacement, plus installation, so we decided that they could keep their overpriced part and we would look somewhere...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Know exactly what you want or you are not going to get it

by , Apr 16, 2002 Rated a Very Helpful Review
I was in search of finding some performance parts for my car, however after I found the exact parts I wanted I could not find a place that sold them. I found them on carparts.com though. The part I was looking for was a muffler by BULLET. Carparts.com...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

It's CarParts.com Bashing Time !!!

by , Aug 29, 2001 Rated a Very Helpful Review
Pros: You don't have to get up and go to the store
Cons: Prices are not low, slow order fulfillment, poor customer service, errors
I guess its CarParts.com bashing time. I see two other reviews about Carparts.com here with one and two stars. I give CarParts.com one star and here is why...

I needed parts for my car a new gas tank cap and windshield wipers. Since...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Where is my order?????

by , Aug 25, 2001 Rated a Very Helpful Review
Pros: wide selection of products
Cons: loooooong wait for delivery
This site offers a great selection of products. However, if you want something in a hurry, use another site. Emails to customer service receive only a computer generated stock response. Even their estimate of shipping dates via UPS was wrong,the shipment...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Call it "CONParts.com"

by , Aug 11, 2001 Rated a Very Helpful Review
Pros: Selection
Cons: Horrible order fulfillment, Customer service is sub-par
I've become a proponent of online shopping over the past 5 years I've been online. So when I got an email offering a special discount to CarParts.com, I was interested. I needed new bushings for the lower control arms of my beloved 1993 Saturn SL2, so...
Read the full review
Express Reviews
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
poor customer service
by ,Sep 30, 2013
(Show)
Ordered wheels for my truck by make, model, year etc.  Received wrong size wheels.   These things happen.  They were happy enough to take them back, but they wanted me to pay shipping and a restocking fee. I had to spend an hour on the
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
great online experience. will definitely do business with these guys again. !
by ,Jul 26, 2013
(Show)
Was a little leary  after reading some of the negative reviews online. But found a 10% off promo code that worked and decided to chance it. Wow- what a fast ship ! Ordered on a Sat. or Sun. nite & the following Thurs. I had it in my hands.FedEx
Read more
Overall Rating:Store Rating: 0.0
 
Poor return service
by ,Mar 12, 2013
(Show)
Carparts.com has a nice selection of parts. Shipping was fast enough and I received what I ordered. However, if you have to return something be prepared for a runaround. They are terrible in their service along those lines. Also, if you are in an area
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
horrible experience cheap wrong parts expensive shipping
by ,Jun 2, 2011
(Show)
Horrible service ordered parts for 90's gm motor recieved 2000's ford part. Way overpriced on shipping and "handling" (whatever that is).Cheap parts but they just make it up expensive shipping . Paid $20 for shipping recieved 2 parts in 2 separate $4
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Refuse to cancel order
by ,Apr 14, 2011
(Show)
Their prices are sometimes ok, but their customer service is by far the worst ever. I was placing an order in the evening, the next morning when looking over the invoice I noticed I got the wrong part. I immediatly contacted them to cancel the order.
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
WORST ONLINE SHOPPING EXPERIENCE EVER!
by ,Apr 5, 2011
(Show)
I purchased a set of struts for my Jaguar that showed to be in stock on the website.  Carparts charged my credit card and showed the items had shipped but two days later I get an email from carparts (in broken English) that the struts were out of
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
The savings should outweigh most of the warehouse screw ups!!
by ,Sep 9, 2004
(Not Yet Rated)
The people at the warehouse need to pay attention!!I ordered 6 items 4 of which showed up the other 2 had problems, I received the wrong brand air filter for a HONDA!! considering I was ordering through automated website in Volvo parts,the Honda part#
Read more
Showing 1-15 of 15 reviews