Chef's Resource

CR had an amazing deal on a Le Creuset stock pot and I was totally praising my own genius for ordering my boyfriend such an awesome Christmas gift (we make a freakish amount of soup). The web site said I'd receive an e-mail when my order shipped and if ...

This review is in no way a reflection of the product or the John Boos Company, but the Chef's Resource online store. I ordered a Boos butcher block from Chef's Resource. They offered free shipping which was nice because the item cost $1200 and weighed ...

I recently made a purchase of assorted gadgets and a few knives at Chef's Resource and was very satisfied with the service. Within a few minutes, I received a confirmation via email that the order had been received. The next day I received an email...

The only problem I had was this: After I placed my order on-line, I received an e-mail confirmation saying that I could expect an e-mail once my product was shipped. I never did. I ended up calling Chef's Resource and was told that he'd forgotten to...

Three weeks after placing an order with Chef's Resource, the company e-mailed to say that the item was out of stock. Did I want to wait for re-stocking? Sure, I said.

Three weeks later, I got a job that took me out of NYC for several months. At the time of my departure - six weeks after placing the original order - my shipment still hadn't arrived.

I was unaware of Chef's Resource's 30-day return policy on unused merchandise (never read the fine print). When the $165.00, 5-quart Le Creuset casserole was finally delivered, I was out of town.

Got back to town last night. When I opened the box from Chef's Resource, I saw immediately that the casserole was smaller than what I needed, and repacked it.

Called Chef's Resource this morning to arrange a return and a refund and to purchase a larger casserole. It was then that I found out about the 30-day return policy: Used or not, after 30 days the item is yours.

I'll unload this $165.00 casserole on a friend, and purchase a larger one, but not from Chef's Resource. One man's childish revenge.

Always check the company's return policy!

I ordered an All Clad set from them because they had comparable prices with anyone else, had a bit better selection of free gifts with purchase and apparently stocks every piece of All Clad.

The set was ordered on a Sunday night. I got an email right away confirming the order. The set shipped Monday, I was emailed with a tracking number.

Very easy, very painless.

Very Satisfied, Will order from chefsresource.com again. Best Price,Speedy Delivery,Correct Item delivered. I was hesitant to order after reading some reviews. I phoned to place my order, since I wanted to see if it was possible to speak to a person if need be. Also, online only showed 1 remaining blender in clearance. Justin in Customer Service was GREAT! He verified 1 remaining and pulled it from shelf personally to make sure I would get it. I ordered at 10:34 am June 24 and received, as per Justin's promise, on June 29. 3 business day delivery UPS. I DID my price comparison research for 2 weeks AND read chefsresource return policy. Do this BEFORE you purchase anywhere whether online or local store!!! I haven't used the blender yet, this review is not for the product it is for the purchasing experience.

Very happy with Chef's Resource! I had ordered a TOB-165 through etronics.com, given their low price, and it was a brutal experience. I, ultimately, ended up canceling the order, paid a few more dollars and bought it through Chef's Resource. Contacting them for the order was fast and painless, the TOB shipped that same day, and arrived in perfect condition 2 days later.

I hope they have something I need in the future... would make it a point to get it from them.

:)

I was looking for a piece of enameled cast iron from Staub. Chef's Resource had the largest selection by far. Their prices were similar to everyone else, but did give free shipping at $99. I ordered online and got an email confirmation pretty quickly that the order was received. The next day the order shipped and I was given a tracking number.

Everything arrived, as expected, and quickly. I would definitely shop here again.

Terrible experience. Ordered two on sale fry pans and had them to sent to my daughters the first of december. When I got there, what they had sent was something pricier (not on sale) but not at all what I wanted. Attempted to contact them numerous times before christmas, but could never speak with anyone and they never returned my calls. Since this was all I had I went ahead and gave these as presents. My daughter still wanted what I had actually ordered, so I continued to call. I just spoke to customer service and was informed that I can only get credit for the others if they are in the original packing with all original paper work and have never been opened....and since they were opened, they are going to bill me for what I received in error (the wrong thing) since it was not on sale and would have cost more! They were exceptionally rude. No explanations for why I could not get in touch with them for nearly a month. I would strongly not recommend this company .

I have been looking for Wusthof knives for a couple of weeks, this was the best deal I found. It took only 3 days to get my order. I would definitly buy from them again!

I recently bought an All Clad 14" fry pan from Chef's Resource and when I received it I realized it was too big. I called to return it and got a RA #, repacked and returned in perfect condition and when I received the refund they deducted the shipping they incurred to ship it to me.