ClubMac

I ordered a Fuji FinePix 2650 digital camera from ClubMac. I was immediately sent an e-mail giving me all the information that I needed to check the status of my order on-line. (I think all on-line merchants should allow you to do this.) I checked my...

On 1/8 I received the cd-rw drive I ordered and the bezel had a defect on the face which prevented the door from opening and closing properly. I talked to Monique that night who said she would email me an RA the next day and have a replacement sent out....

I purchased from them at the end of 2002. The site is not particularly easy or hard to navigate -- ...

Couldn't be more satisfied. Orderd an Olympus C-50 on a Friday and received it on Tuesday. Price was as agreed and all paperwork was in order. First class...

Ordered Epson 3200 scanner on Tue evening, received Thu morning with FREE shipping. Now that's...

Ordered a Denon 1600 DVD player. Terrific price on a refurbished player. Works great and shipped UPS ground in two...

I purchased an imac last October, since I was attracted by their $200 rebate offer for 512 mg ram. The price for the low-end flat panel(15") Imac was 1099 and was a bit lower than the average, considering the free ram offer with rebate. The rebate rule...

I just finished a terrible experience with ClubMac.  I placed an order for a new Macbook on Black Friday.  Their site advertised free shipping but still charged me $4.99.  I tried calling customer service but got no response.  Placed ...

Called the store and the sales rep was rude and super arrogant. They claim on their website that they do international shipping and the rep was not even aware of that. Horrible customer service, they don't want to talk to you if you are calling outside of the US.

Ordered a new monitor. Called for some information and they were readily available and answered all my questions. The monitor came on time, was what I ordered and I am very satisfied with the transaction.

I ordered a creative labs mp3 player from ClubMac. When I checked the status of my order online, there was no order listed for my account. When calling the customer service line, I spoke with a very rude gentleman who said that my order was on backorder and the date it would be available was unknown. I spoke with several people only to find out my order had been canceled without my knowledge and I did not receive any e-mail about this.

They listed a shipping rebate if you used UPS (which was higher cost)on their website order form. I could not find a rebate form anywhere so I called after I received the order. The customer service rep basically told me "tough shi-" you had to order over $99 to qualify. So this order cost me more to have shipped than it should have and their rep was not helpful at all-couldn't have cared less. Their website is misleading in regards to this also.
I would not shop from them again as there are many stores that give good customer service and are not misleading.

I have tried to buy something from Clubmac but finallly I never bought any because they have a very very bad process checking a credit card. They have the worst customer service(all departments) I've ever seen. They lied on my face many things and many times. They never contact me about any concerns. I had to call them many times and I got only fake excuse.

This is the worst place I have ever shopped from, especially their customer service. I have so far sent 5 e-mails to them asking about the stocking information but they have ignored every single one. They never even e-mailed me about my product being out of stock or when it will be in stock at all. Now they are ignoring my emails to cancel my order so, I'll end up paying for it even though I don't need it. I recommend everyone to stay away from purchasing anything from this website. They will rip you off.

STAY AWAY FROM CLUBMAC!!!
I ordered 10 camcorders form them on July 30, 2009. on their website, the product is advertised as being "in stock, ships the same day". Today is Aug 8, 2008 they still have yet to ship the camcorders. they did not notify of any problem or delay. I Called to cancel the order and refund me for the purchase, they refuse. They said I must wait for the product to arrive, accept delivery then obtain a RMA from them to return the product before I can have a refund. What type of crap is this?