Costco is a discount warehouse club that opened its first shopping site in San Diego, California, in 1976. This company has physical stores all around the U.S, with locations in 36 states. It also operates warehouses in the U.K, Canada, Mexico, Taiwan, ...
We are a family of seven and so it makes sense to buy things in volume. We go through two gallons of milk and three different types of juice in three days. I don't even want to get into the number of batteries, bottles of laundry soap and rolls of film ...
I began shopping at Costco.com a few years ago when Costco sent me a gift certificate for $20 to use at their site. Since I was relatively happy with my first experience shopping at this web site (buying two bags of coffee), I continued to shop with ...
Many of us are familiar with the Super Warehouse Costco and what it has to offer. I have spent many hours in their warehouses and a few hours surfing their website because they do run specials that are only available on Costco.com. This review is ...
Costco.com has plenty of items at discounted prices. However, shipping costs will likely take a bite out of your savings! Navigation Under the Shop category, one can access the following: - Buyer's Picks - Appliances - Auto & Tires - ...
I have just began using the internet to shop. Maybe I am a bit behind time...I don't really know! However Costco.com made my first major online purchase to be a wonderful experience that I would gladly do again. EASE OF USE: Although I am new at ...
I've been a member of Costco and Costco.com since day one. Before the Internet and many years ago Costco was known as Price Club. Today I would like to discuss my last positive purchase through their website. Not only were the prices on the items I ...
Pros: Convenience of local stores; Price is right; Shopping in comfort of home Cons: Surcharge for non-members
First things first, you have to be a Costco member to shop at their store. Pay only $45.00 and get the opportunity to shop for fresh, great and reasonably priced products at this online store. The beauty of this new service is that you can do so in the...
The Good I am a frequent shopper at the Costco warehouse, and I have ordered twice from Costco Online Store. My first online purchase was a camera body, lenses, and printer last Christmas as a gift. The purchase was easy, convenient, and I ...
I am a long time Costco member. We shop frequently at the store. Of all the online purchases (5) I've made via Costco.com, this 1 (maybe 2 now)is by far the worse! I ordered an Ironman Legacy Treadmill mid January 2007, received email order ...
We decided to book a trip to celebrate my Husband's 50th Birthday to Mexico and looked into the Travel section of Costco. I had never even thought to book a trip through Costco! However, I bought my Corian Counter through them, why not their Travel ...
WHAT: Costco Wholesale Jewelry WHAT WE PURCHASED: Matching 14 KT yellow gold wedding bands, comfort-fit. HOW MUCH: With tax and shipping it all come to under $250 for both. My band is a size 6, his is a size 13. Price varies on size. TIME: ...
I bought a portable DVD player from Costco Online and had a good experience with fulfillment of the order. I was not happy with the product, though, and they were very helpful about returning it. I took it to the local store and got a cash refund, no...
After reading some negative reviews for Costco on-line, I was prepared to be disappointed when I ordered the king Fusion bedroom set with "White Glove Delivery". Fortunately, everything turned out great. I ordered the set on-line and then received ...
I visited the Costco site to order ONE digital camera. After going through all the necessary steps, the site told me that it was unable to process the order and to retry. Now, let me first tell you, that I VERY technically aware and order online VERY ...
I had to rate delivery as late but please read below to see that it was NOT Costco's fault! I placed an on-line order through Costco's Photo Center for four calendars to give as Christmas presents on Dec. 3 using standard shipping. The order was ...
Being a long-time Costco member, I had never used their site to order anything, so I was very reluctant when I was looking to purchase the Canon Rebel XTi through their site. I've never purchased major electronics online, but figured that I couldn't beat ...
We used Costco Travel to book our trip to Freeport, Grad Bahamas; with our 4 nights at the Sheraton we were told that we would receive the Starwood points for using the hotel and that we had to choose 2 excursions in which we chose, here is what ...
I posted a shorter version of this as a comment, but I thought maybe others would benefit from this frustrating tale: I ordered an office safe from Costco online at a good price. I was sent a tracking number, which showed that the item was just ...
On 23NOV07, I ordered the tomtom ONE XL-S from Costco.com. I received it about a week later (29Nov07) which was perfect since I had a trip to go on that following Monday. When I opened the box, it was not what I had ordered. It was a lower model (the ...
Applied via Costco's Lending Tree connection for a 2nd mortgage. As I assume is true for most people, I received just one offer (not the 4 they advertise). But, the terms and rates were OK, and we went ahead and took out the 2nd with their participating...
I place an order with Costco.com for a Canon Pixma MP800R printer on a Monday July 10th. On Wednesday my order was still listed as "In Process" not yet shipped. I filled in the customer feedback form to find out the status of my order. On Thursday, ...
Ok, this is mainly about the Costco store itself, but the online store is great too and the same review applies...
My girlfriend first told me about Costco about six months ago. Before that time I had no idea of what a wholesale store was all about....
First, I would like to say that I shop at Costco a lot and am very satisfied overall with the company. I did just experience something that disturbed me and I thought I would share it. I purchased a HP multifunction printer at Costco about 3 years ago. ...
I have ordered from Costco.com several times and have never had any complaints until a few days ago when I received our order of a king size electric blanket. I received this box on Monday afternoon. Picked it up off my porch and placed it inside by our ...
I am appalled by Costco's lack of customer service. I ordered a bedroom set for $3,000 dollars on 9/12. It was to be delivered in 4-6 weeks with white glove delivery. On 10/2 my credit card was charged, so I assumed my furniture ...
I bought a Canon 50D with kit lens 2 days ago. Ground shipping was included and it said that it takes 1 day when shipping to Southern CA, where I am. My camera was shipped today and I got excited that it would be here tomorrow, but then I saw that the ...
It took me 5 trips to complete the process of buying tires for my 06 Jeep grand cherokee.1. online store recommends the wrong original equipment size of tire. after buying them, the store refused to install them. I had to get a ...
COSTCO online, or off, is the best buying club , rated number one by the Wall St.Journal. I've been a member for many years and always check out the online offers as well since they often have items not in the store. I purchased solar tiki torches ...
We are writing to give a heads up on funiture purchasd through costco online. we purchased a leather couch the day before it arrived (it took 6 weeks) I checked out the website to my amazment. They were $150-$500 dollars off, Also they now stated ...
The absolute worst online shopping experience I have had, from start to finish (and I do a lot of my shopping online). Ordered two like items on 11/27/2007. They shipped one. Online status showed "partially filled" for order. Phone status said ...
My membership number is xxxxxxx24319 and the order is 17017898 and order placed on 1/15/2007. I have had nothing but a hassle with the Freight Company (Yellow Freight) who Costco uses to ship this item. They pawned (Yellow Freight) it off on another ...
I purchased a Cannon SD550 camera when they first came out for $400 at Costco.com. Well, almost 2 years later and well out of warranty, the lens refused to retract so the camera is broken and unusable. While I had the camera, however, I had taken ...
I did the majority of my Christmas shopping at Costco online. I found the web site easy to use and I was able to find gifts for everyone. However, I thought the shipping charges on some items to be very steep! Even on items that were not heavy the...
A couple of years ago, my son wanted a laptop computer. Costco has a coupon special on special order Conpaq laptops, so we ordered one on line. We received the computer in a timely manner. Over the course of the next month or so, he had a lot of ...
TOTAL unsatisfactory experience with Costco Online tire purchasing. Using their online tire calculator for my wife's Toyota SUV and THEN following up with an email for a personal quote on replacement tires for the SUV both produced the same exact ...
Recently returned a 9 month old digital camera to the local store, gave them the email receipt from costco.com and they refunded my money no questions asked. You wont find better service anywhere.
Quick, easy, accurate and no hassles. by edharriger ,Jul 08 '04
I ordered a Kodak camera online after checking prices - this being a camera with a dock, for the price of a refurbished model without a dock on other websites. A few dollars extra was worth it to get a brand new camera. I ordered the camera a few days before the end of June, and the camera arrived the first week of July - in plenty of time for the 4th! The confirmation from Costco gave me a tracking number for UPS and I was able to track the camera. It took Costco two days to ship it after the order, but UPS got it to me via ground in two days. Ordering was easy, the shipment was accurate, and I found online what was not in the local store.
Worst on-line store in existence by toconnor999 ,Nov 25 '06
The only one of a dozen on-line stores I used for ordering Christmas gifts that charged sales tax. Yea, I know the scoop - they have a store in New York so they have to. Tell it to your butcher. The also had the highest charge for shipping by a mile. And thanks for spoiling the surprise for my wife's gift - they just slap a shipping label on whatever you order and ship it instead of packing it inside of a plain box. Dopes.
Low prices - NOT, after you add the sales tax and ridiculous shipping charges.
Easy return policy! Returned to store & got cash! by monkeymellan ,Nov 10 '04
I purchased a comforter for my bed through Costco.com. It was delivered within a week. I ended up finding a different comforter that went better in our bedroom. The return was easy. I brought the comforter into a Costco store. They refunded me 100% of the money I had paid INCLUDING SHIPPING all in CASH.
Wonderful. I will definatly buy from them again. by hawaii-grandma ,Aug 28 '09
Fantastic! I placed an order for a laptop computer on Monday evening and received it Thursday afternoon...in Hawaii. No extra fees to ship here either. I was sent a confirmation email right away. I followed each step of the process on the UPS link that was sent to me. I was even sent an email before it arrived saying if I had any trouble setting up the new computer please call the toll free number and they would help me through it. I have never had such a good experience with anything I have ordered. Usually (from other companies) it takes 2 to 3 times longer than they say to receive the product and shipping is at least 5 times as much as stateside.
You can always trust the quality of their products. And if you find you aren't satisfied- ever- return it! (six month returns on computers) Don't expect much customer service- it's a warehouse and that keeps the costs down. Expect bulk amounts of most items and great deals on high-end and specialty items.
CUSTOMER SATISFACTION GUARANTEED by emme2 ,Mar 12 '09
Costco customer service is unbeatable!! Highly recommend their online store. Costco has me as a cutomer for life!! I bought a leather sofa & loveseat from the online store 2 years ago. I cannot clean either piece since the leather is not colorfast. I called the online store & was told they would send a truck to pickup the furniture and REFUND MY ENTIRE PURCHASE PRICE. I have never experienced this type of service at any other store before.
Shopping at Costco.com is as bad as shopping at their brick and mortar stores. The only positive no long lines. Their electronics are often outdated (newer models available) or low end products from good manufactures. Their return policy on computers is a joke. I would avoid ordering from this site. This is a company going down hill fast.
Typical good quality internet sales. Odered my item, then before confirming, got the shipping and tax amounts. They provided Tracking numbers and got my order in 1 week. They had one of the loweset prices as well.
Avoid ordering from this site unless you like hassles. You shouldn't expect much in the way of customer service if they mess up your order. They actually sent me a discontinued printer that was different from the one they had on their website. Further, I was on hold forever. Then I had to go through the same process again. Nice! Thankfully it was a monitor and printer that weren't complementarity items, or who knows how long I would had to wait. This is the last time I shop at Costco.com, or Costco for that matter. I am canceling my membership and putting this amateur outfit behind me
No furniture for 6 months after placing order by mr1205 ,Nov 08 '06
I ordered a bedroom set from Costco.com in May, my credit card was charged in June and I recieved a damaged set in the 1st week of July. I refused delivery, spoke directly to the vendor and was promised another set in 3 weeks. It is now 15 weeks and still no furniture. Costco.com has been extremely poor in their customer service and follow up with the vendor. I have spent several hours chasing the vendor, only to recieve false assurances about the delivery date. I am fed up and am wondering if I should take legal action.
Costco - Excellent prices, and Excellent Customer Support. by belovedj ,Jul 23 '06
I purchased a canon digital camera, and 5 weeks after my purchase, the item went on sale. Their customer service was excellent. They allowed me to return the item and receive a total refund for the item including shipping charges, and sent me a new digital camera at the lower price. I have found both Costco Stores and Costco Online to be the best in customer service and support. Whenever I have purchased items which have gone on sale after my purchase, they have given me excellent service. I have never had any problems with anything purchased from Costco.
Frustrated. Delivery not guaranteed to be safely deliver. Waste of time!!! by ocfvshopper ,Dec 15 '07
My recent experience with Costco.com when ordering a bundle 2 LCD TVs has been very disappointing. The order is over $1300 and yet the delivery required NO signature, thus no tracking of who received it. I DID NOT receive it at all even after wasting the whole day waiting for it to arrive. While they will credit back the credit card, they would not replace the merchandise, which I think it is very unprofessional. Trying to get to a real person at the Costco.com customer service number is very frustrating. They can hang up on you via those automatic questions and responses. While I've been a very loyal Costco customer, I do not feel strongly about ordering from Costco.com. I do not recommend the web site, no matter what kinds of deal you may be getting!!
Very bad experience twice with shipment. by vmriaa ,Nov 08 '07
I would never buy any items that requires special delivery from a shipping company other than fedex, ups or USPS. Costco uses shipping companies that are rude and not cooperative. So please stay away from buying from Costco online. Items shipped on schedule but problems with delivery. You need prepare to stay home entire day as you don't not know when the shipping company deliver. They don't provide schedule of time of delivery and not available on all week days.
Customer service is another issue. If you complain they say someone will call you but never calls back.
I will not buy again from this site that requires delivery.
Costco online: Great place to shop for those who don't want to receive their items! by cowspleen13 ,Dec 14 '07
I've been a Costco member for quite a while and have even ordered some smaller items from their online store. This is the first time I've purchased furniture from them online and I guarantee it will be the last. I can certainly understand that there can be issues with shipping, especially of large items but there is no excuse for the lack of customer service. Over half a dozen emails have gone unanswered over the last two weeks. Three calls to customer service resulted in promises of return calls which never came. Horrible service altogether resulting in my cancelling the order and my membership. Their prices aren't great and I don't feel that I need to pay $100 a year for the privilege of being ignored when my $2500 item fails to arrive.
I have ordered many items on costco.com. Some examples are an outdoor pool table, living room furniture, air cleaners and bike lifts. The white glove service they offer is excellent. I personally shop at Costco because of their no hassle return policy. I am tired of shopping at stores that treat you bad when you need to return something or act like they are doing you a favor when giving a refund on an item they sold that is defective. I would not hesitate to recommend this company.
I have been shopping at Costco for many years and am very happy about the products and prices on some of them. Last month I ordered online for the first time. I ordered an elliptical on 10 November 2006 and today is 19th December 2006. The delivery company called me last week (after a month from order date) to schedule a delivery for Tuesday this week. I had planned my schedule accordingly. Today (tuesday) I got a call from the delivery company saying my item had not reached them yet so it will be delivered on Wednesday !!! On the Costco website it said 3-4 weeks for delivery. Its been 6 weeks and item has not yet been delivered!!
Cancelled order but never refund my money. by drjjh ,Feb 06 '08
I ordered an air purifier from Costco.com. They shipped me a computer monitor. I refused the shipment (of course, I already have 2 pc moitors and 3 laptops) and called costco to cancel the order because I couldnt wait another week. My allergy had gone bad. The rep told me over the phone I'd get a full refund within 10 days. It's been 3 weeks and still no refund. I have to dispute with my credit card which is something I HATE to do. I should have gone to a local walmart and probably got the same thing at the the same or cheaper price without wasting my time.
Overall, this would be a good website to shop if they do what they promise or there's absolutely NO problem with the item/shipping. I shop online all the time and most major shopping websites refund your money as soon as you report shipping problems or they get returned items back but not at costco.com.
I orderd a sectional from Costco, spending $2700.00 plus.. The sectional was delivered on Dec 8th, but one piece was missing. Did not discover this until my wife got home. I have been trying to contact Costco every since with no luck. I have spent a total 2 hours on hold for customer service. I have called the corporate customer service phone number and they say the only thing they can do is tranfer me to the online people. Well, those are the people that don't answer their telephones.. I asked the guy at the corporate number if he had and other ideas who could help me...his answer was basically no...only the online people.. I have also sent emails to Costco about my problem, as of this time no answers, and not even a response that they have received my messages....This is looking like my last order with Costco online....The sectional is very nice...The service is ZERO !!!!
Best company hands down, No one beats return policy by angstusn ,Mar 27 '07
I can not begin to explain my love for Costco and their online counterpart. They have the worlds best return policy. Keep the receipt for everything you buy from them because I have returned stuff to them 5 years after I bought it and there was no problem. Anything you buy online from them you can return at the store. Usually they dont even ask why you are returning it. Generally speaking if Costco carries it, it is of good quality. You used to be able to return computers up to 6 months after purchase for any reason, now it is 90 days. Never a restocking fee. Love them.
Nordstroms of Warehouse Retailers by ardude ,Jun 11 '07
I am continually surprised by how great COSCTO is. I recently bought a Sceptre 22" LCD display from COSCTO. It was delivered quickly and in great condition.
After some use I discovered it had a bad pixel so I took it to COSCTO and after about 10 minutes, walked out with a brand new display.
I have always enjoyed shopping at Costco Online. I never worry about a Costco Online purchase since it is returnable at any Costco if I run into a problem with the item. Out of the dozen items I have purchased from Costco Online, I ended up returning one. The lady at the return desk was great and only asked one question: Is there anything wrong with this item? They will refund the shipping fees as well! This worry free experience is what will definatly have me coming back again.
Fair but Electronic Manufacture warranty extension stinks! by dswis ,Jul 30 '09
Costco.com ordering for electronic items seems to be a good deal for price's generally lowest over competitors. However don't buy any China products no-name such as Proscan. The 90 day only warranty policy with the Manufacture assumming a extended 2-year warranty, stinks at best. It has been highy difficult in turning around repair for the TV purchase. The TV stop working about 2-weeks after the 90-day Costco warranty. This seems to be Costco's means of under cutting the competition by minumizing their responsibility for products.
Average cost. Nothing outstanding. Much better off at Sams club. by kocol ,Jan 13 '05
Average but nothing outstanding. If you have shoped at Sams club you will be disapointed. The prices are not as good as Sams club. The selection for frozen gourmet meals are much less as well. However they did have a great deal on potstickers that were excellant. At Sams club you have to clculate in your head if there is a savings or not for the bulk item your getting. But at cosco you can see almost everything is average price. I hust wish I could get my money back for the membership. My wife likes it but she does not pay as much attention to price as I do. It still can be fun to shop there if money is no object, but if you are going for the savings find the nearest Sams club. P.S. No I do not work for Sams club.
Do not use Costco online shop, they take your money but do not have service!! by matthiasschnel ,Jul 08 '08
Ordered a air conditioner, two of the four wheels were broke, which you couldn't see without opening the box. No response to several emails, just nothing, zero customer service. Do not use Costco online shop
Great Experience , even if item was wrong. by digital_desk ,Sep 25 '06
Ordered a Doggy-dooley from their website Costco.com
Item was pictured under Pets section & not available in store. It took around 5 days to arrive via ground shipping.
Item picture showed grey metal looking portrayal of pet dispose waste system, in actuality the thing was plastic & not a good value for the $.
So I went to nearest store to return item, only had receipt I printed from the transaction. Got to store- no problem with issuing me a refund. Only took 5 minutes to issue refund at return desk.
Will shop here again- no hassle shopping & returns.
This is Awesome I love it and its Awesome by bill_of_rights ,Mar 08 '04
Well the thing I like about Costco online is that in Costco you have to stand in the long lines or the other people run you over with their shopping carts but back to the subjects they deliver fair its normal delivery speed and customer service is fair and then Order accuracy is nice and is fair and easy its awesome I love Costco
I've been a member since the late 80's. That's about to change. Every year you get worse than before. I had hoped since I heard that the website was separate from the regular stores, it would be better. Fat chance of that. Thank you for sending me the wrong model of LCD monitor...and late non the less. That's it, from your crummy warehouses that were once great to Costco.com, may things go well for you. But I'll be canceling my membership today and will encourage my employees to do the same.
Great if you dont mind the shipping costs. by sdc65 ,Oct 26 '04
I bought a Delonghi Convection oven..Costco's price was 120.00 less than most websites and 220.00 less than others. It was easy to order on their website. I received my merchandise in approximately a week, but they had limited shipping options, there was no option of shipping to my local warehouse to save money..and their shipping costs were high.
Excellent Customer Service by karkeykay ,Dec 07 '04
The best thing about ordering from Costco Online is if you have to take it back they reimburse you for your shipping and handling. I was so totally shocked when they handed me the shipping and handling back because I returned the item because I didn't want it. There wasn't anything wrong with it and the store certainly wasn't at fault. Places like JCPenneys charges you S&H even if you have the item sent to their store. You can't lose by ordering from Costco Online if you have a Costco locally where you can return the item if necessary.
Best price; fast order processing and shipping by paulcdavis ,Oct 07 '03
You do not need to be a Costco member to shop at Costco Online store, but if you're not you'll pay a 5% higher price. I ordered a home theater in a box system from them. They had the lowest price I could find. The order processing and shipping was quick and the order tracking via UPS was accurate. A big advantage of Costco Online is that anything purchased at Costco Online can be returned to any Costco store.
Last year I bought a Toshiba laptop from Costco. It was a terrible machine. Just after the 6 months Costco return ended the thing died. Toshiba wanted to charge me 50% of the purchase price to fix it - even after hey told me the repair was covered under warranty. Toshiba out sources this activity to India, so there is a serious communication difficulty and the folks there, in India, only respond with the canned answers they've been trained with. Anyhow, went to the local Costco, explained my situation. They promptly got involved. Got in touch w/ Toshiba and Costco management was treated the same. So, Costco VOLUNTARTILY gave me my money back on everything purchased relative to the computer and the computer itself. Not a store credit, but cash. Not the experience one expects at a 'Big Box Store'. That's service and integrity. Oh - try not to buy any Toshiba products to save yourself the trouble.
Very poor customer service and follow through by klucchesi ,Oct 22 '08
Costco.com may have a good selection at great prices, but if you have any problems with delivery or the condition of your item and need to contact Customer Service...forget it!! Not only do they not return calls or emails as promised, they are useless in resolving the problem. Most items ship directly from Costco's vendors so there is little that they can do except contact the vendor (another "customer service" person) who may or may not be of help. There is no follow up to make sure that the Costco.com customers issue has been resolved. I finally had to track down the vendor myself to get the missing part of my order shipped after wasting 2 weeks with Costco.com's customer service.
Excellent, no hassle, soccer mom heaven, suv required by maxofrochester ,Sep 06 '04
Just like Wal-mart, but more of everything and less of the seniors in blue smocks. Note to Costco execs: Change the name back to the Price Club! "Costco" sounds so stupid and unappealing in so many ways...
Costco.com does not properly secure items for shipment! by guymandude ,Sep 23 '08
On 9/22/2008, UPS attempted to deliver the Toshiba Regza 46" LCD HDTV (http://www.costco.com/Browse/Product.aspx?Prodid=11303088&whse=BC&topnav=&browse=&lang=en-US) which I ordered through Costco.com on 9/15/2008. Since the box was visibly damaged during shipment (the box was dented, ripped open, and had been taped), I refused delivery from UPS.
High Definition Televisions are very delicate, and I was not about to accept an item that was obviously handled extremely rough during shipment!
After calling Costco.com and waiting on hold for almost 20 minutes, I requested a full refund in the amount of $1,733.99. They told me I would have to wait two to four weeks for my refund request to be processed.
After this experience. I decided to buy a television from a merchant where I can inspect the box before purchasing.
I would like to suggest that Costco.com notifies whoever ships electronics items like this for them to package them a little more carefully for shipment to insure that they arrive to the customer undamaged.
Eneloop PowerPack #183245 (Original CostCo Kit) 1 eneloop mqno6 4 slot charger, AA and or AAA 2 D size adapters *note blue case is not covered under warranty this is a shipping.container! 2 C size ...
Purdy Paint Brush and Roller Kit Made with PURDY full-sized mixtures, each ELITE brush is hand-chiseled for shape and easier cutting-in. ELITE is highly recommended for use wi...
Purdy Ultimate Paint Kit 12-piece Set Nearly 70% of all professional painters in America use Purdy painting tools. For over 80 years, professional painters and skilled do-it-yourselfers ha...
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