My husband first heard about Crutchfield from a friend of his years ago. He has been receiving the catalogs for some time and often called their customer service for prices, advice and help about one thing or another. The reps were always more...
Usually I am the one in our family that initiates online purchases. However, a long time satisfied customer of Crutchfield, it was my spouse that ventured onto crutchfield.com. This merchant coins itself "The Electronics ...
Quality products and service It seems like decades ago that I first encountered Crutchfield Audio. Recently out of the military and living in the Washington, DC area put me in a rather poor position in the 1970's. Surrounded by high power ...
I have known of Crutchfield for many years and even visited the store once or twice in central Virginia. In fact, I applied for a job there some time back. In case you don't know, Crutchfield is a mail-order and Internet retailer of consumer electronics, ...
A Little Background Crutchfield started business back in 1974 with just a handful of people and a simple goal, great electronics with great support at great prices. Things arent that much different now except they now employ over 500 ...
I decided I wanted to add a CD changer to my 1999 Mercury Sable. Well, my car can equipped with a Stereo made for a changer. Meaning I had all the CD buttons on the face but no CD. I went to Crutchfield.com and selected the choice to find equipment for...
I hadn't ordered a thing from Crutchfield in years. During my recent Jeep CJ7 restoration, I needed a trusted source for my Jeep's stereo system. I had been to many of my area's "stereo shops" but they all seem to have biased opinions. Other than car ...
Right after Christmas, I started shopping for a car stereo for myself. My local car stereo shop did not have anything that met my specific requirements (bluetooth, memory cards, adjustable colors) so I ended up at Crutchfield.com. For years, I had been ...
The folks at Crutchfield are just outstanding. The reason I learned of Crutchfield was actually because I signed up for a rewards offer through an online rewards program back around 2000. Part of the offer-reward was to sign up to get catalogs. One of ...
Crutchfield.com is one of the most popular websites on the internet to buy electronics. Many of my friends have purchased items from that site, and I once purchased speakers for my dad's car for him. After that, my parents continued to use the site. So,...
Two years ago, I bought a 2003 Toyota Tacoma. The dealer had just gotten in the new 2003s on the lot and I was lucky enough to find exactly what features I was looking for in a truck. The only thing I did not like about my Tacoma was the factory ...
To top off my home theater system, I needed to add a subwoofer and Crutchfield made it easy from start to finish. Navigating their site is simple with a choice of main subjects graphics or links, which reveal sublinks so you can navigate to what you're...
Pros: Web site is nice, lots of info, no "tricks", inexpensive shipping, return policy Cons: Prices can be higher than in some other stores
I have purchased several items from Crutchfield in the last couple of years and would definitely recommend it for reliable service, good customer support and competitive (sometimes) prices.
I've been Crutchfield customer since 1991, back when I first decided I didn't care to have some 19 year old yo-yo trying to install hundreds of dollars of stereo equipment in my car. And I've been a loyal returnee scores of times ever since.
Great service, rapid shipping, and all I needed and more to install the unit in my car. This sure beats the "free installation" often advertised at the local big box electronics retailer. I am very impressed and will shop Crutchfield again. Read more
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Oct 10 '07
They billed me for the correct item ($14.99) but shipped an amplifier that sells for $261. Crutchfield's Customer Service handled my call quickly, efficiently, and courteously. We assume the correct merchandise will arrive as promised.
Crutchfield's order tracking is unacceptably slow. It is much quicker to use the UPS tracking number and go directly to the UPS web site to track the status of the shipment.
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Dec 28 '07
Excellent quick service - received the Christmas gift with time to spare! Thanks! Read more
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Sep 05 '07
Crutchfield has dependably excellent service. The information about the products they carry is readily available on their website and is very thorough with many high quality pictures. I do wish they would carry some of the USA made brands like Stinger audio and Dayton audio for example and label the country of origin in their spec list of the products. Read more
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Sep 05 '07
Excellent as always. Very helpful, knowledgable and polite customer service. They really do a good job of informing the customer and making the shopping experience a pleasure. Read more
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Oct 05 '07
it was very easy to find what i needed the price was outstanding Read more
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Feb 27 '08
Outstanding tech support, selection,price, and shipping.
Im a Crutchfield costumer for life Read more
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Sep 22 '07
Easy to browse and make a decision. I was very satisfied by the customer service and value add-ons to complete the sale. It saved me a lot of money from other merchants. Read more
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Sep 22 '07
I have shopped through Crutchfield on several different occasion with each experince being good. Read more
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Dec 10 '08
It was most impressive. The item arrived the next day after I ordered it. And when I had to return it, the service was most efficient and timely. Read more
best online merchant available today. possibly ever. arrived ahead of schedule, exactly as described. have purchased at brick and mortar, ebay and other online retailers. NONE OF THEM MEASURE UP! Read more
Reallly FAST delivery. Easy, excellent service - aided by my good car mechanic who found what I needed and emailed me the web site. Congratulations on your great rating in the new Consumers' Report! thanks. N. Rohde Read more
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Dec 11 '08
Received purchase a day earlier than scheduled. Called Customer Support for a wiring question and everything went well. Read more
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