Deep Discount DVD Online Store

They promise 24 hour shipping and 24 hour response to inquiry. It took them 8 days and 3 e-mails for them to finally admit they had not sent a time critical package.

Ordered a computer game in mid September. Emailed & were told on 10/15/07 that it was out of stock. The next day (10/16/07) we received an email stating it had been shipped. When we did not receive it by 11/3/07, we called & were told it had been shipped on 10/24/07 & we would receive it on 11/5/07. Just got off phone (11/5/07) w/staff and were told order was canceled in October. "Cliff" could not have been more helpful, and confirmed that the order had been canceled & was very apologetic. The treatment of our order by Deep Discount is unacceptable. This was to have been a gift that we had told the recipient 3 different times that it was on its way, even though it was late. We own a business. This lack of, along with mis-communication ,makes us not want to do business or recommend Deep Discount again.

very good communication. received 7 days after they said
they shipped it. arrived in perfect condition. would
order from them again. thanks

I am still waiting to receive a DVD that I ordered in July.
Trying to contact this firm by email is hopeless. You are continually given a tracking number but nobody contacts you.
Perhaps I have been unlucky but they will get no more business from me until they complete my order.

M A Tarren U. K.

BEWARE!
SHIPPING IS NOT ALWAYS FREE ON DEEP DISCOUNT DVD.COM

I HAVE BEEN A CUSTOMER FOR NEARLY 5 YEARS NOW AND TODAY THEY GET A WILD HAIR UP THEIR BOTTOM AND HAVE INFORMED ME THAT THEY WILL NOW BE CHARGING ME SHIPPING BECAUSE I PLACE LARGER ORDERS AT A TIME.

SO INSTEAD OF REWARDING THEIR CUSTOMERS FOR THOUSANDS OF DOLLARS THEY SPEND ON THEIR WEBSITE THEY NOW PENALIZE YOU IF YOUR A GREAT CUSTOMER.

SO BEWARE OF THE FALSE ADVERTISING, IT'S NOT ALWAYS FREE SHIPPING.

YOU CAN ALSO PLACE AN ORDER AND WAIT AND WAIT FOR IT TO ARRIVE JUST TO CONTACT THEM AND BE INFORMED THAT THE ITEM IS NO LONGER AVAILABLE/DISCONTINUED.

THEY DON'T LET YOU KNOW SO YOU CAN WAIT FOREVER WITHOUT GETTING A WEBSITE/EMAIL UPDATE ON YOUR ORDER.

THEY HAVE POOR CUSTOMER SERVICE AND TODAY WAS ON THE PHONE OVER 1 HOUR ON MY CELL PHONE AND GOT NOTHING ACCOMPLISHED AS WELL.

STAY CLEAR FROM deepdiscountdvd.com

At first this site seemed a little bit too good to be true. The lowest priced dvds I have ever found, combined with free shipping?! But yes, it's true.

When new dvds come out that I want to purchase I search all around for the cheapest place to get them from. I always end up back with Deep Discount DVD.

The free shipping is for the regular mail delivery. If you want faster priority or overnight delivery then it costs money, but it's not too much. It's still a really great deal!

They do not update their website with product availability? When I placed my order on 12/12/06, there was no indication that the item I ordered was out of stock. So you could imagine my surprise when I checked the order status today and found that the items are on backorder. When I called, the CS rep told me that it is in the warehouse currently being packed. When I asked if they will get here in time for Christmas, all she could tell me is 2-5 business days. When I asked to cancel my order, she said she can't because they are being packed.

So now I have to run out and try to find these games at a store, and if I'm lucky enough to find them, wait for the package to arrive and return it. Or... hope and pray that the shipment gets here on time. Or... explain to a 7 and 9 year old how an online business can't grasp the concept of inventory management and that's why Santa didn't bring you the games he promised.

I have ordered DVDs from Deep Discount several times now and always been extremely pleased with the prices and level of service. Their prices are EXCELLENT, and much lower than any other major DVD retailer I have shopped with, frequently up to 50% lower than the already low prices on Amazon.com.

I have occasionally had to wait quite some time for backordered DVDs, but I have always gotten my products as described.

Deep Discount has the lowest prices I have found for anime and imported British television shows. I recently purchased the box set of "Jeeves & Wooster" (which retails for $79.99 at Borders) for $43. They also have the lowest prices I have seen for the remastered Miyazaki DVDs that Disney recently released, including "Princess Mononoko", "My Neighbor Totoro", "Spirited Away", "The Cat Returns", "Porco Rosso", and more!

I found DeepDiscountDVD.com though a web site search,
I found there prices to be excellent
So I ordered a couple of DVDs at the start of December 2003
as xmas presents, its now February 2004 and im still waiting on the DVDs to arrive, i am based in the UK but they express a delivery time of 10 - 20 working days,
they were supposed to have dispatched the order twice but i still have not received it.
i will not be using this company again,
Amazon maybe a little bit cheaper, but worth it for the service.

I have used this site, buying literally hundreds of DVDs, over the last 3 years - but never again. Not only are the deliveries abysmally slow, but if you have a problem, they are impossible to deal with! I have returned merchandise that they CLAIM never to have received (even though it was THEIR label used to return it!) - and have had to go through my credit card company in order to get a refund! They send out generic emails saying they will contact you about your problem, then never do. They have shorted me on orders and never replaced the item (even charging me for it again!), have sent the incorrect items and then refused to take them back, and also have sent duplicates of an order and charged me double! The customer service is the worst on the web, even if their prices may be slightly lower. I strongly recommend checking out OVERSTOCK.COM instead - so far I have not had any problems with them and they often have lower prices on DVDs also ... Deepdiscountdvd's sister company selling CD's is just as bad, so beware!

I have been ordering, from Australia, DVDs from Deep Discount DVD for around 12 months. An order in January 2005 still has not arrived even though 2 subsequent orders have. The company initially responded to my inquiry re the non-delivery with the usual "give it more time" etc but after emailing them on a couple of further occasions they then totally ignored my numerous emails. I have spent more than $US500 WITH THE COMPANY INCLUDING $US57.50 on the non-delivered shipment. This is the most appalling service I have ever received from any organization! The customer service is non-existent - perhaps they never shipped the DVDs. After this experience I will never deal with them again and I suggest that others do the same

The prices are good but the customer service stinks. An order never arrived and I have abandoned sending e-mails that only elicit an auto-respond to their customer "service" department. I will be filing a dispute with my credit card to re-coup what I paid for a never delivered order six weeks ago,

A surprisingly big selection, and sometimes the prices are absurdly low. With Quick & inexpensive shipping and an exceptionally simple transaction, I was very happy with this store. I don't shop at many different sites online, but this is one of them. Knowing about this shop to get DVDs for less will put you one step ahead of your DVD-collecting friends!

Once in a while I cannot resist and order some DVD from deep discount to fill in the gaps of my collection. I never had to return a DVD but at the same time never was really satisfied. It just takes to long to get the DVD. I tried to manage my expectations by reminding me that 3-5 business days really are a week. I than allowed an additional 3-5 business day processing time and sure enough all my orders arrived after app. 2 weeks. Unfortunately I got smart and convinced myself that if I had to wait for 2 weeks anyway I could save some money and go with the free shipment. Out of 11 stocked DVD I had ordered only 1 got shipped after a week. 10 days after I placed my order I am still waiting for a notice that any of the other 10 DVD have been shipped.

After reading some negative reviews on this site I was hesitant to buy from Deep Discount DVD. But their price was so low I decided to try them. Folks, let me put your mind at ease - This is a GREAT online store! My DVD arrived exactly 2 weeks after I ordered it. That was fast enough for me. After all, the shipping is FREE. I would definitely buy from them again. I highly recommend them to everyone (except those who need to have their DVD delivered overnight).