HomeWeb Sites & Internet ServicesOnline Stores & ServicesDell Business Online Store
Dell Business Online Store

Dell Business Online Store

Overall store rating:  Store Rating: 3.5
Reviewed by 2066 customers
Write a review
Subscribe to reviews on this store
  View Information
  Read Reviews and Surveys
  Write a Review


Read Reviews  
Showing 1-20 of 714 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 36   Next
Date Rating
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Defective laptop, took a month to replace, rep LIED about cause of delay

by offbeatbop, Oct 12, 2012 Rated a Helpful Review by the Epinions community
I'll start by saying normally I give the benefit of the doubt, and very rarely complain about service. This has become one of the only exceptions to the rule, as my experience trying to purchase an Alienware laptop has been downright disgraceful. Dell ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Worst, worst, worst, ..................................15times.

by fairyv2, May 28, 2012 Rated a Somewhat Helpful Review by the Epinions community
Completely third class service by Dell and its courier company Purolator. First of all we placed order online from Dell website and we got email saying your order is acknowledged and then confirmed so you will receive it within 15-18 days which is 15th ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Company rep lied to me just to get the order

by workerbee3, Jan 7, 2012 Rated a Somewhat Helpful Review by the Epinions community
Horrible experience with Dell that jeopardized my small business.  When the motherboard on my old Dell computer got fryed, I first called Dell tech support for help and ended up buying a new Dell computer online, with the intent of swapping hard ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

DONT EVER BUY FROM DELL

by bhsapcs, Nov 28, 2011 Rated a Somewhat Helpful Review by the Epinions community
Greedy, clumsy, seller only wants your money. NO SERVICE. NO CARE. ONLY TRICKERY. Live-chat CUTS YOU OFF, and make you WAIT. Phone calls put you on a RELAY BOUNCING GAME, you will never exit the LOOP OF BEING TRANSFERRED. Bough 2 eGift cards and ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible telephone sales support

by bwowmp, Oct 2, 2011
(Not Yet Rated)
I just got done sending this email to Dell customer feedback:"I have owned a very small business for 14 yrs and have purchased at least one computer yearly during that time.  I have exclusively bought Dell products.  I have consistently ...
Read the full review
Overall Rating:Store Rating: 4.0
 

Dell Means Business -- and Our Business Buys from Dell

by dlstewart dlstewart is a Top Reviewer on Epinions in Online Stores & Services, Mar 7, 2011 Rated a Very Helpful Review by the Epinions community
Our company has been purchasing from Dell's online store for over five years.  While not every transaction has been perfect, we have done well as Dell customers.  We purchase both computers and consumables from them.Briefly About ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Ten Day Lead Time to Lure But Actual Confirmation Shows Much Later Date

by mgbland, Oct 9, 2009 Rated a Helpful Review by the Epinions community
Dell Business Online Store is a two time loser with me. I placed an order using the Merrill Lynch preferred part of their page, and the sales clerk put in some items in my system I really didn't want, and she would remove them because they were ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Worst Online Shopping Experience and Customer Service Ever.

by adamaba, Aug 15, 2009 Rated a Somewhat Helpful Review by the Epinions community
I ordered a camera (Lumix LX3) from Dell that had a shipping date of 1-2 weeks.  I ordered from Dell because they had the best price of what I considered reputable websites.  Had I known the camera would be backordered 3 times over six weeks, ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Completely worthless online chat at Dell

by jsbird, Jun 10, 2009 Rated a Helpful Review by the Epinions community
I work for a small non-profit and we recently purchased 3 monitors through Dell. I thought we ordered monitors with built-in speakers. The monitors that arrived did not have these. Went online to check what was ordered. The model number is 1 digit off ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Lack of factory installed software and poor computer technicians

by lili1026, May 31, 2009 Rated a Somewhat Helpful Review by the Epinions community
I bought my Dell computer 4 years ago on-line through the official Dell website.  I am amazed at the high reviews I've read on this site because my experience with Dell was negative.  The price was good and the desktop computer came with a low ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Dell NBD (next-business day) service - NOT!

by tazman09, May 28, 2009 Rated a Helpful Review by the Epinions community
I bought a new Dell XPS 630i system with several upgrades.  Within a couple of weeks, either the PSU (power supply unit) or the motherboard died.  This review is not about the faulty computer (although that is a source of aggravation).  ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible Customer Service / Pricing Schemes

by mondolulu, Feb 13, 2009 Rated a Somewhat Helpful Review by the Epinions community
My computer/printer order was to include a coupon from Staples. The coupon never came. I called Dell Customer Service. Someone (in India) told me it was a mistake and my order did not qualify for this item. But it was clearly on my order, confirmation ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

THE WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE!!!!!!

by ra2060, Feb 9, 2009 Rated a Somewhat Helpful Review by the Epinions community
I bought a PS3 from Dell 2 weeks ago. it was shipped 3-4 days later through UPS. UPS made a delivery attempt but i was not there. They were supposed to make another one the next day but they never showed up. I contacted UPS and they informed me that the ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Recent support was terrible - cannot reccommend DELL

by fatherjohnaz, Feb 9, 2009 Rated a Helpful Review by the Epinions community
I have purchased DELL computers since the early 1990s, including PCs for my wife and me and a laptop for my Dad.  In all those years, until now, I have only had two problems with any DELL computer.In 1999 I suffered a catatrophic failure of ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Poor

by daddyduck, Jan 20, 2009 Rated a Helpful Review by the Epinions community
I thought that dealing with a company like Dellwould be easy, but was I ever disappointed.   I ordered a 120 Zune home bundle pack advertised on Dell website after Christmas for my duaghter.I decided to order from Dell because I ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Dell & Their Terrible Customer Service Ethic

by cjlong323, Oct 21, 2008 Rated a Somewhat Helpful Review by the Epinions community
I ordered my Dell Inspiron 1525 notebook on the 1st of September, with the expected estimated arrival date of September 23. Although I wasn rsquo;t thrilled with waiting a couple days for the computer to arrive, I agreed, under the impression that it ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

terrible

by susannumbers, Oct 10, 2008 Rated a Somewhat Helpful Review by the Epinions community
I called Dell on 9 25 08 to buy a refurbished CPU for my small business. Matthew Devanney sold me a CPU which was not what I had requested. I had requested a 530s (slim tower) and I payed for a 503 mini tower. I was given only a minimally ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Easy to Build a Computer to your Specs, then call them

by pabucksguy, Jun 10, 2008 Rated a Somewhat Helpful Review by the Epinions community
I have been using Dell’s various websites to order computers over the past 8 years. Overall, they have a decent user interface, and make it relatively easy to specify the computer that you are looking to build. However, If you buy more than 5 machines ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

I LOVE DELL!

by agent_zero, Mar 25, 2008 Rated a Helpful Review by the Epinions community
Amazing selection, and even better customer service. I've been very happy with the products I received, the customer service is also top notch. They made a mistake, quickly corrected it, and offered me numerous upgrades. One of the things I like are the ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Dell: An Excellent Site For Electronics Purchases (Customer Service Not Included)

by noangels noangels is a Top Reviewer on Epinions in Online Stores & Services, Mar 22, 2008 Rated a Very Helpful Review by the Epinions community
Electronics excite me. Not only are they a hobby in and of themselves, but most of my hobbies involve electronics in some form or another. I play video games on my computer and on various consoles. I love digital photography and use my computer to edit ...
Read the full review
Showing 1-20 of 714 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 36 Next

Read Surveys Where do surveys come from?
Showing 1-15 of 1,397 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 94   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Jun 12, 2010
(Show)

Dell is always very prompt and supportive
Read more
Overall Rating:Store Rating: 5.0
 
Feb 16, 2010
(Show)

Upgrade came in time stated and was easy to install with there directions no...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 15, 2010
(Show)

Very satisfied with the customer service from Dell and with the items I...
Read more
Overall Rating:Store Rating: 3.0
 
Feb 14, 2010
(Show)

I ordered my laptop on Cyber Monday, 11/30/09. The estimated delivery date at...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 13, 2010
(Show)

Dell is an easy company to deal with when placing orders.
Read more
Overall Rating:Store Rating: 5.0
 
Feb 12, 2010
(Show)

I was very pleased with the product and the service.
Read more
Overall Rating:Store Rating: 1.0
 
Feb 9, 2010
(Show)

Dell shipped the HDTV via Pilot--a company I've never heard of. The ETA...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 9, 2010
(Show)

Good website. Easy to navigate and they did just what they stated they would...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 9, 2010
(Show)

it was so easy, it was not complicated, so i would advise everyone to shop here...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 8, 2010
(Show)

No hassel purchase and delivery was when it was expected.
Read more
Overall Rating:Store Rating: 5.0
 
Feb 8, 2010
(Show)

my order arrived the day after I ordered it! unbelievable! whole family is...
Read more
Overall Rating:Store Rating: 1.0
 
Feb 7, 2010
(Show)

It was so horrible that I will never buy from Dell again. I would pay double to...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 7, 2010
(Show)

good
Read more
Overall Rating:Store Rating: 5.0
 
Feb 7, 2010
(Show)

After initially finding the site to order, surprised how fast our order came....
Read more
Overall Rating:Store Rating: 5.0
 
Feb 7, 2010
(Show)

excellent.....I don't use any other company...have always met my...
Read more
Showing 1-15 of 1,397 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 94 Next